Children's Home run by Supercare Residential Ltd in East Sussex

Inspection report for children’s home: 2823507 1 OFSTED USE ONLY

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Registered provider: SuperCare Residential Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and managed by a private organisation. It provides care for up to six children with learning disabilities. Three children were living at the home at the time of the inspection.

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Information about this children’s home

The home was registered with Ofsted in March 2025 and the manager registered with Ofsted at the same time. This is the home’s first inspection since registration. Staff are referred to as adults throughout the report.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2823507 2 OFSTED USE ONLY

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Overall experiences and progress of children and young people: good

Children are cared for by adults who show them kindness and care. Adults build quality relationships with the children on a foundation of passion for the job they do. This has led to children settling into the home and making good progress.

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Overall experiences and progress of children and young people: good

Children are provided with a wealth of activities and experiences daily. Their days are carefully planned to involve the things they enjoy and new experiences, and their views are considered during planning. Their hobbies are celebrated and encouraged.

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Overall experiences and progress of children and young people: good

Children’s views are gained on a regular basis through a consistent approach to using communication aids. These help the children to make their own choices and to have an impact on their care planning. Adults consistently listen to children’s wishes and feelings and take thoughtful steps to make those wishes a reality wherever possible. This supports the children to feel valued, understood and empowered.

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Overall experiences and progress of children and young people: good

Children’s health needs are well understood and managed. Some children have complex medical needs that mean they require a high level of supervision and oversight to ensure they remain healthy. Adults are confident in managing these health needs. Despite the risks associated with children’s health, adults are committed to ensuring that children’s days are fulfilling and aspirational.

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Overall experiences and progress of children and young people: good

Adults are passionate about promoting the children’s independence by developing their skills. Children are making significant progress in managing situations they would not have managed before living in the home. One child is now able to be out in the community among other people, and they enjoy daily trips out.

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Overall experiences and progress of children and young people: good

Adults support children to maintain positive relationships with their families when possible. The manager has built excellent communication pathways to ensure family members are kept updated about incidents and day-to-day living. Children keep in touch through video calls or in-person contact to maintain and strengthen the children’s relationships with their families.

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Overall experiences and progress of children and young people: good

Children get on well together and are encouraged to build positive relationships with one another through the participation of group activities and socialising. One parent commented that her child has made significant improvement since moving into the home and is building relationships with other children.

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Overall experiences and progress of children and young people: good

The children living in the home are not yet accessing education. The manager works closely with professionals to highlight this and ensure that they are being provided with opportunities in the meantime. In-house learning is provided in a therapy suite in the home, which provides an inviting space for the children to be able to learn and helps to bridge the gap in educational provision. Inspection report for children’s home: 2823507 3 OFSTED USE ONLY

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How well children and young people are helped and protected: good

Adults have an excellent understanding of the risks they need to manage for the children. They work together as a team to reduce these risks in the safest way possible for the children. Reflective practice and ongoing learning are part of this success.

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How well children and young people are helped and protected: good

Adults are confident in managing crises and high-risk situations for the children. They use the strengths of the team and support from the manager.

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How well children and young people are helped and protected: good

Children have a high level of consistent support from adults, and this has resulted in no instances where children have gone missing from home.

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How well children and young people are helped and protected: good

Incidents involving concerns about adults are managed well. Concerns are listened to, and appropriate action is taken. Incidents are thoroughly investigated by the manager.

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How well children and young people are helped and protected: good

Adults use restraint appropriately. Although there has been a high number of incidents of restraint, the use of restraint is appropriate and proportionate. Recordings of the incidents are mostly detailed, but they do not always include how long each hold was used for to allow the manager to have effective oversight through a detailed account.

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How well children and young people are helped and protected: good

Adults are recruited into the home safely. Appropriate employment checks are completed. However, the manager does not always sign off on these checks before the applicants are offered employment and start in post. There is an HR department that also oversees these checks, and this has had no harmful impact on the children.

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The effectiveness of leaders and managers: good

The manager is kind, empathetic and passionate about her role and the children she cares for. She has a clear vision for the home and the care that is provided for the children, which is fuelled by aspiration. As a result, the home is well managed by a confident leader.

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The effectiveness of leaders and managers: good

Adults feel supported, heard, understood and respected in their roles. Adults feel that managers are approachable and encouraging. They enjoy working in the home and feel part of a team. Adults are provided with regular supervision.

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The effectiveness of leaders and managers: good

Adults are provided with training that helps them to understand the unique needs of the children. This ensures they feel equipped, confident and informed in their roles and allows them to provide safe and confident care to the children.

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The effectiveness of leaders and managers: good

Professionals consistently praise the manager and adults working with the children for their excellent communication and high-quality care. One professional said, ‘I have been impressed by the proactive approach taken by the management team. Children are receiving a high level of care, which is tailored to their individual needs.’ Inspection report for children’s home: 2823507 4 OFSTED USE ONLY

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The effectiveness of leaders and managers: good

The manager has good oversight of the home. She has formulated her own clear reviewing systems, which has resulted in a confident approach to providing clear direction. Inspection report for children’s home: 2823507 5 OFSTED USE ONLY

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Recommendations

 The registered person should ensure records of restraint are kept that enable the registered person and staff to review the use of control, discipline and restraint to identify effective practice and respond promptly where any issues or trends of concern emerge. In particular, they should ensure that the length of time each hold is used is specified to allow the incident to be analysed clearly. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 49, paragraph 9.59)  The registered person should ensure that recruitment of staff safeguards children and minimises potential risks to them. In particular, they should ensure that they are satisfied and have examined recruitment checks in a timely way before the person is offered employment. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 60, paragraph 13.1)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2823507 6 OFSTED USE ONLY

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Children’s home details

Registered provider: SuperCare Residential Ltd

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Children’s home details

Registered provider address: 2-4 Packhorse Road, Gerrards Cross SL9 7QE

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Inspector

Faye McCarthy, Social Care Inspector Inspection report for children’s home: 2823507 7 OFSTED USE ONLY

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Inspector

and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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