GENPRIDE LTD

Inspection report for supported accommodation provider: Genpride Ltd 1 Genpride Ltd Registered provider: Genpride Ltd

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and operated by a private provider. It can accommodate up to 12 individuals in four shared-living homes that are limited to accommodating children in care and care leavers.

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provider

At the time of the inspection, this service was providing supported accommodation for two children aged between 16 and 17.

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provider

The organisation and the nominated individual, who is the director of the organisation, registered with Ofsted in March 2025. The service manager applied to register with Ofsted during the inspection process.

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Inspection dates:

The inspection was announced on 27 October 2025 and started that day. The inspector was on site from 29 to 30 October 2025.

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Inspection dates:

Two inspectors returned on 20 November 2025 to gather additional evidence in line with Ofsted inspections and visits: deferring, pausing and gathering additional evidence policy.

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Outcome

Serious or widespread weaknesses lead to significant concerns about the experiences and progress of children. Leaders and managers must take urgent action to address failings. The next inspection will be within approximately 6 months.

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Summary of findings

Leaders and managers do not operate the supported accommodation service effectively. Inspection report for supported accommodation provider: Genpride Ltd 2 The nominated individual has provided inaccurate information to Ofsted, which raised concerns about their integrity.

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Summary of findings

The provider has cared for a 14-year-old child, which is not permitted in a supported accommodation service.

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Summary of findings

Staff and managers do not always respond to safeguarding concerns in an effective manner, and they do not notify Ofsted of these incidents.

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Summary of findings

Children do not receive appropriate support from staff following incidents to help them manage the risks identified.

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Summary of findings

Safer recruitment practice is not followed.

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Summary of findings

Children are happy where they live. They like their homes and the access they have to local facilities.

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Overall experiences and progress of children

Children’s experiences are not captured accurately. Staff do not understand the importance of accurately recording work that is carried out with children. Children’s records focus on their daily routines rather than the work that is being carried out with the children. In one instance, the staff had recorded that they had completed a one-to-one session supporting a child to attend college. However, this had not occurred.

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Overall experiences and progress of children

The progress some children make is unclear. The support that the staff provide to the children is not clear as this is not recorded consistently. Staff do not record the children’s goals or the actions for children to achieve these. This makes it difficult for the managers to understand the children’s progress and to offer tailored support to help develop children’s independence.

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Overall experiences and progress of children

The support that the children are provided with is variable. Professionals provide mixed feedback on staff’s support to children. Professionals raise concerns that the provider is not meeting one child’s needs effectively. Professionals feel that the risks for the child have increased as the staff do not have the ability to identify and respond effectively to situations involving children. However, another professional feels that a good level of support is being provided to one child. They feel that they are regularly kept informed about how the child is doing.

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Overall experiences and progress of children

Children’s educational outcomes are adequate. While neither child is involved in education, one child has been supported to attend training courses run by the provider. This supports them to develop skills and has helped to re-engage them in training when they have not been in formal education for some time. Inspection report for supported accommodation provider: Genpride Ltd 3 Children like the homes that they live in. They are nicely decorated, and feel welcoming for the children, and their guests, who are welcomed when they visit.

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Overall experiences and progress of children

Children have access to amenities and services that they need. Children like the area where they live and have good access to the local community. Children feel that they are given a good level of independence and feel that the time they need to be back home is proportionate to their age.

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Overall experiences and progress of children

Children’s voices are listened to and acted on. When children raise concerns about not feeling comfortable with the staff, the provider responds. The provider introduced a mentoring scheme that the children can access. This provides children with the opportunity to be supported by other young people, who may be closer in age or have similar interests to their own.

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How well children are helped and protected

Children’s safety is not prioritised. A previous director of the company resigned in August 2025. During the inspection and the additional visit, the nominated individual stated that this person was not involved in the operation of the service. However, this individual is still involved in the day-to-day running of the organisation and attends children’s meetings. No safer recruitment checks had been completed for this individual. This raises further concerns about the integrity of the provider, as it has provided inaccurate information about the ongoing involvement of a person involved in the children’s lives.

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How well children are helped and protected

Leaders and managers do not recognise and ensure that all significant incidents involving children are reported to all safeguarding agencies, including Ofsted. These incidents include a child accessing the roof of a multi-level building; an incident involving two members of staff being suspended following an allegation that was made against them; and an incident involving a quantity of what is believed to be illegal substances being found in a child’s belongings. This prevents safeguarding agencies from taking the necessary action to safeguard children, and Ofsted from reviewing information about how the provider is managing incidents involving children.

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How well children are helped and protected

Staff have failed to identify and then take effective action to safeguard children. Staff did not inform the police promptly when they found what was believed to be illegal substances in a child’s bedroom. Despite the manager being aware of this discovery, they failed to ensure that staff acted on this until three days later.

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How well children are helped and protected

The provider and the manager have shared contradictory information with Ofsted about the staff’s approach to the management of children involved in significant events. Therefore, safeguarding agencies cannot be assured that the staff respond quickly and effectively to safeguard children from known risks.

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How well children are helped and protected

The provider has failed to ensure that factual records of significant events are maintained. Insufficient recording systems hinder safeguarding agencies from being Inspection report for supported accommodation provider: Genpride Ltd 4 kept up to date with the children’s actions and the staff’s responses. The sharing of contradictory information and the failure to keep accurate records raise concerns about the quality of management oversight and the professional integrity of leaders and managers within the organisation.

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How well children are helped and protected

The staff do not speak with children after significant events to help them to think and reflect on their actions and behaviour so they can make better choices in the future. Despite managers identifying the need for planned individual sessions to take place to discuss children’s risks, these do not happen. Poor recording practice means that it is unclear if there has been any management oversight, or if any further areas for support and development have been identified.

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How well children are helped and protected

Safer recruitment practices for staff are not consistently followed. When staff are recruited from overseas, police checks for these individuals are not completed. This means that the previous criminal history of people working with children has not been adequately explored.

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How well children are helped and protected

Staff do not have specialist training to support them in their role. Many of the staff have been recruited from overseas. Many staff do not have relevant experience in working with children. Furthermore, the staff have not been trained to understand how they should respond when children are at risk of criminal exploitation.

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How well children are helped and protected

Some children’s risk-taking behaviour has reduced. One child has reduced their alcohol consumption, and another child is no longer going missing from home as frequently.

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The effectiveness of leaders and managers

Leaders and managers have failed to demonstrate effective oversight of the operation of the service. Ofsted has identified several shortfalls that relate to the managers’ responses to safeguarding incidents and shortfalls in staff’s training and practice. Leaders and managers have failed to identify these shortfalls.

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The effectiveness of leaders and managers

Leaders and managers have provided care to a child. This is not permitted in a supported accommodation service. Leaders and managers do not understand the scope of supported accommodation or choose to operate outside of it. The provider’s operation of an unregistered children’s home has resulted in several concerning incidents that have affected the safety and well-being of the children placed within the organisation.

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The effectiveness of leaders and managers

The honesty and integrity of the nominated individual and their oversight of the operation of the service are questionable. During the visit on 29 October 2025, the nominated individual shared information with the inspector that was found to be inaccurate. They informed the inspector that a 14-year-old child had left the service on 13 October 2025. On the visit of 20 November 2025, it was established that the child had remained at the service and had been cared for until 30 October 2025. Inspection report for supported accommodation provider: Genpride Ltd 5 During the visit of 20 November 2025, the nominated individual stated that they were not aware that the child had remained in the service.

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The effectiveness of leaders and managers

Leaders and managers have failed to ensure that staff have learned from the significant incidents that have occurred. The manager has failed to ensure that the actions agreed in a multi-agency meeting have been shared accurately with the staff. The manager and the director gave assurances to inspectors that the staff had been debriefed on the correct reporting procedures. This was found to be inaccurate. There was no evidence that the staff were informed about how to respond appropriately to safeguarding concerns to ensure any future incidents are managed effectively.

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The effectiveness of leaders and managers

The service has not had a consistent registered manager. A new manager has been recruited, but they have not yet been registered with Ofsted. The manager has started to implement changes in the organisation. Children have commented on feeling able to talk to managers when they need to and feeling supported to raise concerns. The new manager has also placed greater emphasis on staff training. Staff now complete learning sessions where they can evidence what they have learned from the training session.

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The effectiveness of leaders and managers

Staff are positive about the support that they receive from their managers. Staff feel that when they need additional support there is someone on hand to call to offer advice and guidance. This helps them to feel supported in their role.

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The effectiveness of leaders and managers

The support for staff has recently improved. All the staff have received one supervision session since the new manager joined the service. Prior to this, staff had not received regular supervision sessions. Inspection report for supported accommodation provider: Genpride Ltd 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(c)(e)(f)) 4 January 2026

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Requirement Due date

*The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the effectiveness of child protection policies is kept under review and ensure that, where appropriate, those policies are revised; 4 January 2026 Inspection report for supported accommodation provider: Genpride Ltd 7 ensure that there is a suitable person representing the supported accommodation undertaking available to attend any meeting the accommodating authority may hold about a child;

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Requirement Due date

are familiar and act in accordance with child protection policies;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe; understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(c)(e)(f)(i)(ii)(iv)(vi))

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Requirement Due date

An organisation may only carry on a supported accommodation undertaking if—

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Requirement Due date

the individual is of integrity and good character. (Regulation 11 (4) (6)(a)) 4 January 2026

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Requirement Due date

*The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

Subject to paragraph (4), the registered person may only— employ an individual for the purposes of the provision of supported accommodation, or

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Requirement Due date

if an individual is employed by a person other than the registered person to work for the supported accommodation undertaking in a position in which the individual may have regular contact with children, allow that individual to work for the supported accommodation undertaking,

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Requirement Due date

if the registered person is satisfied that the individual satisfies the requirements in paragraph (3).

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Requirement Due date

The requirements are that— 4 January 2026 Inspection report for supported accommodation provider: Genpride Ltd 8 the individual is of integrity and good character,

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Requirement Due date

the individual has the experience, qualifications and skills appropriate for the work that the individual is to perform,

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Requirement Due date

the individual is mentally and physically fit for the purposes of the work that the individual is to perform, and

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 1. (Regulation 17 (1) (2)(a)(b) (3)(a)(b)(c)(d))

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe. (Regulation 7 (1) (2)(b)(c)) 4 January 2026

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it; a child protection enquiry—

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry); 4 January 2026 Inspection report for supported accommodation provider: Genpride Ltd 9 there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f))

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Genpride Ltd 10

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Supported accommodation provider details

Registered provider address: 87 Forest Road, Colchester CO4 3XH

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Inspectors

Leah Stannard, Social Care Inspector Emily Stevens, Social Care Inspector (present on 20 November 2025 only) Inspection report for supported accommodation provider: Genpride Ltd 11 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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