Oneonecoco

Inspection report for residential family centre: Oneonecoco 1 Oneonecoco

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Inspected under the social care common inspection framework

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Information about this residential family centre

This residential family centre provides parental assessment for up to four families at any one time and is staffed on a 24-hour basis.

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Information about this residential family centre

The centre was registered with Ofsted in September 2017. The manager was registered with Ofsted in December 2024. At the time of the inspection, there were three families undergoing residential assessments.

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Overall experiences and progress of

children and parents, taking into account good

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Overall experiences and progress of

How well children and parents are helped and protected good

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Overall experiences and progress of

The effectiveness of leaders and managers good

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Overall experiences and progress of

The residential family centre provides effective services that meet the requirements for good.

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Overall experiences and progress of

Date of previous inspection: 14 March 2023

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Overall experiences and progress of

Overall judgement at last inspection: good

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Overall experiences and progress of

Enforcement action since last inspection: none Inspection report for residential family centre: Oneonecoco 2

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Overall experiences and progress of children and parents: good

Children and parents benefit from parenting assessments that are comprehensive and tailored to meet the individual assessment needs of each family member. Staff use assessment tools and programmes that are varied in scope and address professionals’ concerns for the safe care of children. In addition, families have good access to relevant community based services.

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Overall experiences and progress of children and parents: good

Families new to the centre are warmly welcomed and receive clear information about how the centre is run, the expectations of parents and the staff team. Parents, the local authority and centre staff attend placement planning meetings to ensure that from the outset all parties are clear about the purpose of the assessment and areas to be explored. Parents understand the concerns that professionals have about their care of their children.

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Overall experiences and progress of children and parents: good

Families share positive relationships with the staff team, and they are treated with dignity and respect. Staff ensure that assessment activities are sensitive in meeting families identity needs. For example, parents attend their preferred places of worship and staff speak with children in the family’s primary language as well as in English. Staff ensure that easy read versions of reports are made available to parents who have additional learning needs and find reading challenging.

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Overall experiences and progress of children and parents: good

Families receive frequent feedback about how their assessment is progressing. Parents say that staff are supportive, offer sound advice and listen to them. Complaints are rare; there has been one complaint received in the last year. Managers dealt with this swiftly, appropriately and in accordance with the centre’s complaints procedure. The complainant was satisfied with the outcome.

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Overall experiences and progress of children and parents: good

Families largely engage well with assessment activities, and they comment that they find these useful in helping them to become better parents. Work around healthy relationships is particularly impactful. A parent said:

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Overall experiences and progress of children and parents: good

‘The assessment is very helpful, especially helping my insight into domestic violence. I have clear knowledge now and I think that the Freedom Programme should be provided to everyone. The centre is a really good source of support for women and children like us.’

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Overall experiences and progress of children and parents: good

Final assessment reports are comprehensive, balanced and evidence based. They clearly explore assessment findings, which are considered in line with the original purpose of the assessment and the areas noted to be explored by the placing authority and the court. Final reports include appropriate recommendations to support children’s futures. Inspection report for residential family centre: Oneonecoco 3

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How well children and parents are helped and protected: good

Children and parents are protected from harm, neglect, abuse and bullying. Staff and managers understand and act in accordance with safeguarding policies and procedures. Staff demonstrate a good understanding of safeguarding protocols, and when there are concerns, their communication with other safeguarding professionals is effective and consistent.

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How well children and parents are helped and protected: good

Assessment activities are focused on the welfare and protection of children, and their parents’ ability to care for them safely. Risk assessments are relevant to individual family members and are regularly updated. These highlight known and anticipated risks to children and others. Any emerging risks are shared with both parents and professionals; staff devise risk management strategies in plans that help to reduce risks.

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How well children and parents are helped and protected: good

Staff use observation, supervision, key-work sessions and feedback meetings to help reinforce safe parenting. When there is cause for concern, staff share these with parents and request professionals network meetings to explore next steps. A local authority social worker said:

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How well children and parents are helped and protected: good

‘I believe the management and staff at [name of the residential family centre] are highly proactive in safeguarding and protecting the families under their care. Their level of support has been consistently of a great standard.’

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How well children and parents are helped and protected: good

Since the last inspection, there has been one allegation made about a member of staff. Managers liaised closely with the local authority designated officer (LADO) and other professionals. As part of the managers’ investigation, they considered the views of all those involved, resulting in a detailed investigation report. However, managers failed to inform Ofsted of the allegation as expected. This was highlighted as an area for improvement at the last inspection.

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How well children and parents are helped and protected: good

The physical environment of the premises is secure and generally well maintained. A previous issue relating to the presence of bedbugs has been successfully resolved. Staff’s use of surveillance methods, namely closed-circuit television and baby monitors, is appropriate. However, staff do not ensure that the stairgate at the bottom of the stairs is kept closed. This compromises the safety of mobile toddlers at the centre. In addition, some bedrooms and communal area windows do not have net curtains or frosting to prevent people looking into the centre, and the area around one bath needs attention.

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How well children and parents are helped and protected: good

Managers’ vetting and recruitment of staff are robust and in line with safe recruitment practices. This confirms that staff are suitable to work with children and their parents.

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The effectiveness of leaders and managers: good

The leadership and management of this residential family centre is strong. A suitably experienced and qualified registered manager manages the service effectively and Inspection report for residential family centre: Oneonecoco 4 efficiently. The registered manager is supported by the responsible individual, who is involved in the operational and strategic development of the centre. The registered manager and other qualified social workers complete the final reports of parents’ assessments.

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The effectiveness of leaders and managers: good

The registered manager and senior staff make use of monitoring systems that review the quality of care provided to children. For example, the members of the management team meet monthly to review how families are progressing and to explore any concerns and service development. Senior staff complete file audits to review the quality of records. Managers’ quality of care reviews and monthly visits from an independent visitor contribute to the centre’s continual improvement.

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The effectiveness of leaders and managers: good

The centre is well resourced. The staff team is stable, with some staff having worked for the organisation for a number of years. Newly appointed staff complete an induction programme that they say prepares them well for their roles.

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The effectiveness of leaders and managers: good

Staff support and supervision are excellent. Staff receive regular and meaningful supervision that meet their needs well. They participate in reflective team meetings to explore practice and learning. Appraisals are conducted each year. Staff feel valued and enjoy working collaboratively as a team. A staff member said, ‘I like working with the families. It’s a hard job, but I like being a part of their journey; being there to support parents.’

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The effectiveness of leaders and managers: good

Leaders and managers have identified training as an area to develop. Leaders and managers are currently arranging staff training focused on trauma-informed practice. However central staff training records do not accurately reflect training that staff have completed. In addition, not all staff complete training in key issues that feature for some families at the centre. These include training in child sexual and criminal exploitation, autism and substance misuse. This was highlighted as an area for improvement at the last inspection.

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The effectiveness of leaders and managers: good

Case recording and assessment reports are completed to a high standard, and they reflect the work staff conduct with families. Records provide good insight and evaluation of parents’ ability to care for their children safely. Final assessments are fair and evidenced based.

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The effectiveness of leaders and managers: good

Managers and staff share effective working relationships with other professionals. This ensures that all parties are aware of any issues and concerns for children and their parents. Feedback from external partners is positive. A social worker said:

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The effectiveness of leaders and managers: good

‘I found the staff all really kind and caring, while also maintaining the boundaries needed to keep the child safe. There was a real understanding of the impact of the traumatic history of a parent and extensive efforts to work around her ways of communicating to help her feel more comfortable.’ Inspection report for residential family centre: Oneonecoco 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

If, in relation to a residential family centre, any of the events listed in column 1 of the table in Schedule 5 takes place, the registered person shall without delay notify the persons indicated in respect of the event in column 2 of the table. (Regulation 26 (1))

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Requirement Due date

This requirement was made at the last inspection and is restated. 31 December 2025

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Requirement Due date

The registered person shall ensure that all persons employed by him –

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Requirement Due date

receive appropriate training. (Regulation 17 (5)(a))

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Requirement Due date

In particular, the registered person should ensure that all staff receive appropriate training to fulfil their role.

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Requirement Due date

This requirement was made at the last inspection and is restated. 31 December 2025

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Requirement Due date

Subject to regulation 4(6), the registered person shall provide facilities and services to residents in accordance with the statement of purpose. (Regulation 14 (1))

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Requirement Due date

This relates to keeping stairgates in the centre closed, providing appropriate window covering to promote families’ privacy and the redecoration to areas surrounding the first- floor bath. 31 December 2025

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Information about this inspection

The inspector has looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and Inspection report for residential family centre: Oneonecoco 6 to consider how well it complies with The Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Oneonecoco 7

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Residential family centre details

Registered provider: Oasis Places Limited

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Residential family centre details

Registered provider address: 7 Clements Court, Clements Lane, Ilford, Essex IG1 2QY

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Inspector

Sandra Jacobs-Walls, Social Care Inspector Inspection report for residential family centre: Oneonecoco 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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