Children's home run by RTP Ultimate Haven Children’s Care Limited

Inspection report for children’s home: 2593388 1 Registered provider: RTP Ultimate Haven Children’s Care Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private provider and registered for two children who have emotional and social difficulties. There were two children living in the home at the time of this inspection.

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Information about this children’s home

The manager registered with Ofsted in November 2023.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2593388 2

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Inspection date Inspection type Inspection judgement

07/05/2024 Full Good Inspection report for children’s home: 2593388 3

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Overall experiences and progress of children and young people: good

Since the last inspection, two children have moved in, and two children have moved out.

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Overall experiences and progress of children and young people: good

Two children moved out in a planned and positive way after making good progress. Staff helped the children to build relationships with their new carers. They did this by taking part in shared activities and supporting the children to engage in them. When the children moved, staff supported the new carers to help the children settle. They maintained occasional contact to provide continuity. This helps children to feel secure and cared when they move.

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Overall experiences and progress of children and young people: good

Children’s moves into the home are carefully planned. Leaders and managers complete thorough assessments. These assessments reflect the needs of the children and how they may impact on each other. Staff met with the children before they moved in so as to start building relationships. Staff also gave the children a visual guide for the home. This helped to reduce their anxiety and supported their understanding.

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Overall experiences and progress of children and young people: good

The children have formed positive relationships with staff. One child said they like the staff and can share how they are feeling with them. The child reflected on how staff had helped them make progress since moving in. As a result, the child feels safe, understood and confident in their ability to continue making positive progress.

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Overall experiences and progress of children and young people: good

Both children are making good progress with their education. Staff support them by encouraging positive routines and helping with their homework. School staff have given positive feedback about the children’s progress and how settled they are. This support helps the children continue to learn and reach their potential.

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Overall experiences and progress of children and young people: good

Children and staff spend time together taking part in regular activities. These activities reflect the interests of the children. These include swimming, singing, bike rides, baking, shopping, watching movies and fishing. Staff also support the children to try new activities, giving them the chance to explore their interests. This shared time with staff also provides the children with the opportunity to share their wishes and feelings. One child said they can talk to staff about anything and feel listened to. An example the child gave was that their bedroom has been decorated how they wanted. This helps children feel valued, respected and confident in expressing themselves.

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Overall experiences and progress of children and young people: good

Children have support plans that give staff clear guidance on how to care for them. However, on one child’s plan, there was some conflicting information about medication. This could mean the child’s health needs are not met correctly.

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Overall experiences and progress of children and young people: good

The home needs redecoration throughout. Walls and woodwork are marked in most rooms. In the dining room, the ceiling is watermarked, and wallpaper has peeled off. In the children’s bedrooms wallpaper is ripped, bubbled and misaligned. This gives the Inspection report for children’s home: 2593388 4 impression that the environment is not well cared for. Children miss out on the sense of care and value this could offer.

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How well children and young people are helped and protected: good

Incidents are well managed. Staff use de-escalation techniques in line with children’s support plans. After each incident, staff take part in debriefs and complete an analysis. This allows them to reflect on the causes of behaviour and identify learning to prevent similar incidents in the future. As a result, children benefit from consistent, thoughtful support that promotes safety and positive behaviour.

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How well children and young people are helped and protected: good

There have been no episodes of children going missing from home. Plans are in place that outline the actions staff must take if a child were to go missing. Staff know what these actions are and feel confident in following these procedures. This ensures that, should such a child ever go missing, the correct steps would be taken immediately to safeguard them.

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How well children and young people are helped and protected: good

Regular key-work sessions are carried out with children. These sessions address known risks and worries, and they are used to encourage positive choices. Children’s achievements are recognised through praise and engagement. This supports children to develop skills, make positive changes and feel supported in their personal growth.

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How well children and young people are helped and protected: good

Children are supported to stay safe online. Safeguards are in place, including Wi-Fi filters and parental controls on devices. One child demonstrated some software on their tablet and explained how it keeps them safe. This empowers children to understand and manage online risks, promoting responsible and informed use of technology.

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How well children and young people are helped and protected: good

Some staff are unclear about the home’s policy for reporting concerns about leaders and managers. This could result in safeguarding concerns not being addressed promptly or appropriately. This could compromise the protection of children in the home.

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The effectiveness of leaders and managers: good

The manager is qualified as a social worker and suitably experienced. They are working towards a relevant level 5 qualification. The manager understands the home’s strengths and areas for development. The manager is proud of the progress the children have made.

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The effectiveness of leaders and managers: good

The staff team is stable, with no turnover or staffing issues since the last inspection. Safe recruitment checks are completed, and risk assessments are in place where required. This ensures that children are supported by a consistent, appropriately vetted team. It also provides children with stability and continuity of care.

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The effectiveness of leaders and managers: good

Staff receive regular supervision sessions. These sessions allow staff to reflect on their practice, receive feedback and raise any concerns. Staff said these sessions are helpful and provide a safe space to discuss any issues. Inspection report for children’s home: 2593388 5 Management oversight of incidents and key-work sessions is effective. Oversight is reflective and identifies further actions for staff. It also informs the support that children receive. When two children moved out, the manager completed a review of the care they received. This highlighted learning to improve practice. As a result, children benefit from responsive support that is informed by careful reflection.

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The effectiveness of leaders and managers: good

All staff are up to date with relevant training and hold first aid qualifications. Regular team meetings and supervision sessions address important messages and reinforce professional standards. Discussions about language have improved the quality and tone of records, which benefits children should they choose to read their files in the future.

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The effectiveness of leaders and managers: good

Feedback from external professionals has been positive. One social worker described the manager as reflective and therapeutic. Communication with partners is effective and helps all professionals work together.

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The effectiveness of leaders and managers: good

The manager has not completed quality of care reports consistently. These reports are an important tool for maintaining oversight and evaluating the quality of care. They also help leaders and managers identify where further development is needed. Without them, opportunities to continually enhance practice may be missed.

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The effectiveness of leaders and managers: good

The home’s statement of purpose requires updating. There is information which is now outdated. It also does not include details of staff experience and qualifications. An up-to- date statement would provide clarity about the home’s approach and the expertise of the staff team. Inspection report for children’s home: 2593388 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies (Regulation 12 (1) (2)(a)(v)(vi)(vii))

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Requirement Due date

In particular, the registered person must ensure that staff understand what action to take if there are safeguarding concerns identified about leaders and managers. 13 February 2026

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

meet the needs of each child. (Regulation 6 (1)(a)(b) (2)(c)(i)) 13 April 2026 Inspection report for children’s home: 2593388 7 In particular, the registered person must ensure that the home provides a nurturing environment that is welcoming, homely and well maintained.

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Requirement Due date

The registered person must complete a review of the quality of care provided for children ("a quality of care review") at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality of care review ("the quality of care review report").

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Requirement Due date

supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed; and

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Requirement Due date

make a copy of the quality of care review report available on request to a placing authority, if the placing authority is not the parent of a child accommodated in the home.

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (1) (2)(a)(b)(c) (3) (4)(a)(b) (5)) 13 February 2026

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Requirement Due date

The registered person must compile in relation to the children’s home a statement ("the statement of purpose") which covers the matters listed in Schedule 1. 13 February 2026 Inspection report for children’s home: 2593388 8 The registered person must—

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Requirement Due date

keep the statement of purpose under review and, where appropriate, revise it; and

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Requirement Due date

notify HMCI of any revisions and send HMCI a copy of the revised statement within 28 days of the revision. (Regulation 16 (1) (3)(a)(b))

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Recommendations

 The registered person should ensure that staff are familiar with the home’s policies on record-keeping and understand the importance of careful, objective and clear recording. In particular, ensure that all care plans are clear and detail the correct information in a concise and factual way. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)

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Information about this inspection

The inspector has looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2593388 9

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Children’s home details

Registered provider: RTP Ultimate Haven Children’s Care Limited

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Children’s home details

Registered provider address: 18 Birkdale Avenue, Romford, Essex RM3 0SL

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Children’s home details

Registered manager: Tasunungurwa Havazvidi-Muskwe

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Inspector

Emilja Myers, Social Care Inspector Inspection report for children’s home: 2593388 10 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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