Children's Home run by Phoenix Care & Education Limited in Wirral

Inspection report for children’s home - monitoring visit: 2833105 1 Registered provider: Phoenix Care & Education Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and operated by a private provider. It is registered to provide care for one child who may have social and emotional difficulties or learning disabilities.

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Information about this children’s home

The home registered with Ofsted in August 2025.

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Information about this children’s home

One child was living at the home at the time of this inspection.

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This monitoring visit

An assurance inspection took place on the 28 October 2025, where the inspector found significant shortfalls in safeguarding practice and the leadership and management of the home.

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This monitoring visit

Following the assurance inspection, two compliance notices were issued, under section 22A of the Care Standards Act 2000. These related to regulation 12, the protection of children standard, and regulation 13, the leadership and management standard.

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This monitoring visit

This monitoring visit took place to monitor the action taken by the provider in relation to the compliance notices.

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This monitoring visit

One child remains living at the home despite their needs being outside of the home’s conditions of registration. Leaders and managers have not taken action to address this.

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This monitoring visit

Since the last inspection, fire safety officers have completed a review of the home, and leaders and managers have taken action to review the organisation’s policies, procedures and fire safety plans to support the safety of the child. Inspection report for children’s home - monitoring visit: 2833105 2 Leaders and managers have ensured that staff have undertaken training specific to the child’s individual needs. The provider commissioned training for the team to support them in caring for children with a physical disability. Team members feel this training has been of value and has helped inform their practice.

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This monitoring visit

Safeguarding practices when delivering personal care have been strengthened. Personal care plans now detail clear steps for staff to follow, and the manager has ensured that all necessary equipment is now available to maintain the child’s dignity. There is now a clear record of all personal care being delivered by the staff team.

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This monitoring visit

Following this visit, a case review took place, where it was agreed that the provider had taken sufficient action to meet the compliance notice issued under regulation 12, the protection of children standard. Sufficient action has not been taken to meet the compliance notice issued under regulation 13. A compliance notice under regulation 13, the leadership & management standard was restated under section 22A of the Care Standards Act 2000.

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This monitoring visit

Requirements made at the last inspection are outside the scope of this visit. These will be reviewed at the next inspection. Inspection report for children’s home - monitoring visit: 2833105 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose. (Regulation 13 (1) (2)(a))

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Requirement Due date

Specifically, the registered provider must ensure that only children whose assessed needs are within the conditions of registration move into the home. 19 January 2026

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home’s statement of purpose. (Regulation 14 (1)(a)(b) (2)(a))

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Requirement Due date

Specifically, the registered person must ensure that only children whose needs can be safely met move into the home. In addition, ensure that staff have the relevant skills, experience and knowledge to meet children’s needs. 5 December 2025 Inspection report for children’s home - monitoring visit: 2833105 4 The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

protect and promote each child’s welfare;

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Requirement Due date

treat each child with dignity and respect;

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Requirement Due date

provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background;

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Requirement Due date

make decisions about the day-to-day arrangements for each child, in accordance with the child’s relevant plans, which give the child an appropriate degree of freedom and choice. (Regulation 6 (1)(a)(b) (2)(a)(b)(i)(ii)(iii)(iv)(ix))

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Requirement Due date

Specifically, leaders and managers must ensure that children’s plans accurately detail children’s individual needs to enable staff to support children and provide them with the level of care and support required in keeping with their age, understanding and level of development. 5 December 2025

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Requirement Due date

The registered person must maintain records ("case records") for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child;

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Requirement Due date

are signed and dated by the author of each entry. 5 December 2025 Inspection report for children’s home - monitoring visit: 2833105 5 (Regulation 36 (1)(a)(b)(c))

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Requirement Due date

Specifically, the registered person must ensure that there is an up-to-date delegated authority agreement signed by a representative of the local authority.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2833105 6

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Children’s home details

Registered provider: Phoenix care & education Limited

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Children’s home details

Registered provider address: Phoenix Care & Education Ltd, 22–24 Balfour Road, Bootle L20 4NZ

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Inspector

Kelly McCurdy, Social Care Inspector Inspection report for children’s home - monitoring visit: 2833105 7 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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