Nevaeh Homes Ltd

Inspection report for supported accommodation provider: Nevaeh Homes Ltd 1 FOR PUBLIC RELEASE

p.1

Nevaeh Homes Limited Registered provider: Nevaeh Homes Limited

p.1

Inspected under the social care common inspection framework

p.1

provider

This service is owned and managed by a private provider. The provider can accommodate up to three children in one shared supported accommodation premises for children who are looked after and care leavers, 16 children in six shared accommodation premises for children which are not limited to accommodating looked-after children and care leavers, and one self-contained premises for one child.

p.1

provider

At the time of the inspection, 10 individual children were being accommodated.

p.1

provider

The provider has been registered since 17 January 2024. The registered service manager has been in post since the service was registered.

p.1

provider

Since registration, one monitoring visit has been carried out in response to concerns raised with Ofsted in relation to one particular property. Ofsted raised a compliance notice and three requirements.

p.1

provider

Inspection dates: The inspection was announced on 10 November 2025 and started that day. The inspectors were on site 12 and 13 November 2025.

p.1

Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

p.1

Summary of findings

Children have positive relationships with staff and feel that they provide good levels of support. Some children are making progress, but this is not consistent.

p.1

Summary of findings

The provider accommodates children with a high level of need and who require additional staff. Leaders and managers have made slight improvements in this area, Inspection report for supported accommodation provider: Nevaeh Homes Ltd 2 FOR PUBLIC RELEASE

p.1

Summary of findings

but some children’s placements ended prematurely due to increasing risk. This means that some children’s progress is limited.

p.2

Summary of findings

Accommodation is suitable for children. However, the provider does not complete routine checks on the environment. This means that potential hazards may go unnoticed, placing children at risk of avoidable harm.

p.2

Overall experiences and progress of children

Some children are positive about the support that they receive and the relationships that they have with staff. One child said, ‘Staff are nice, they are helping with education and life skills.’ However, some children have said they are not happy living in their homes, due to their relationships with other children who they reside with.

p.2

Overall experiences and progress of children

Some children make progress in line with their support plans. However, other children have not been suitable for supported accommodation at the point of referral. This results in some children’s placements ending abruptly and limits their progress.

p.2

Overall experiences and progress of children

Staff support children to develop their life skills so they are prepared for adulthood. They complete a life skills booklet with children. Staff also complete support plans. However, these do not include children’s voices. This means that children have few opportunities to express their views on the support that they are receiving. Some children state that they do not know what is included in their support plan.

p.2

Overall experiences and progress of children

Staff support children to consider different education, employment and training opportunities. They understand children’s experiences of trauma and how these experiences may affect their engagement with services.

p.2

Overall experiences and progress of children

Children’s accommodation is nicely furnished and provides them with private spaces to socialise. However, there is lack of consistency with routine health and safety checks. Leaders and managers plan to address this.

p.2

How well children are helped and protected

Staff update children’s support plans monthly and include children’s behaviours. However, support plans are not consistent. They do not always identify children’s needs, or the support being offered. Furthermore, support plans do not capture the children’s wishes and feelings.

p.2

How well children are helped and protected

Staff complete key-work sessions with children which cover a variety of topics. However, staff fail to identify when there is an emerging risk and miss opportunities to talk to children about them. This means that some children do not learn how to keep themselves safe.

p.2

How well children are helped and protected

When children go missing from home, staff follow agreed protocols and the child’s plan. This includes notifying the police and the child’s placing authority. When children are located, staff check on their well-being and complete their own return Inspection report for supported accommodation provider: Nevaeh Homes Ltd 3 FOR PUBLIC RELEASE

p.2

How well children are helped and protected

home interview. Some children are offered return home interviews from an independent service, but these are not consistent.

p.3

How well children are helped and protected

Leaders and managers record safeguarding concerns and share them with relevant agencies. However, leaders and managers do not notify Ofsted of all serious events that occur. This affects Ofsted’s oversight of how the provider responds to safeguarding situations to protect children from harm.

p.3

How well children are helped and protected

Leaders and managers use safer recruitment processes to ensure that adults can work safely with children. The provider also uses agency staff. This is due to the high level of staff required to meet some children’s needs.

p.3

The effectiveness of leaders and managers

Leaders and managers have a good understanding of risks and issues for children currently placed in the accommodation. However, they accept children at the referral stage with complex needs without fully assessing their suitability for supported accommodation. As a result, some children require a high level of staffing and support and are not suitable to live in supported accommodation. This also adversely affects opportunities for other accommodated children to develop their independence skills and progress. Since the monitoring visit, leaders and managers have reviewed their referral process. However, this needs to be more robust.

p.3

The effectiveness of leaders and managers

Leaders and managers provide staff with regular supervision and appraisals. This means that staff can discuss their well-being, development and progress within the service. As a result, staff feel valued and listened to by managers. One staff member said, ‘I feel supported and listened to. [Name of manager] is very hands on.’

p.3

The effectiveness of leaders and managers

Staff have access to mandatory and specialist training, and this is up to date. One member of staff said, ‘[Name of training course] helped with how I supported the young person at the time and has worked with [name of child].’ Staff also complete a range of safeguarding training to help them support children effectively. Training is in line with children’s individual needs.

p.3

The effectiveness of leaders and managers

Leaders and managers complete regular audits of children’s files. However, support plans and risk assessments do not include all known or emerging risks and are not up to date. This affects staff’s understanding of children’s vulnerabilities and how staff can adequately support children.

p.3

The effectiveness of leaders and managers

Leaders and managers have a workforce development plan in place. However, this does not include the managerial arrangements for oversight of the premises. The plan should also include how staff support children when there is on-site or floating support and how staff promote continuity of support. Inspection report for supported accommodation provider: Nevaeh Homes Ltd 4 FOR PUBLIC RELEASE

p.3

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.4

Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their well-being and development.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(f)) 9 January 2026

p.4

Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm. (Regulation 5 (1) (2)(f)(iii)) 9 January 2026

p.4

Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 9 January 2026 Inspection report for supported accommodation provider: Nevaeh Homes Ltd 5 FOR PUBLIC RELEASE

p.4

Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

p.5

Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child. (Regulation 7 (1) (2)(a)(b))

p.5

Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

ensure that the premises used as supported accommodation—

p.5

Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained. (Regulation 6 (1) (2)(b)(vi)) 9 January 2026

p.5

Requirement Due date

The registered person must maintain records ("case records") in relation to each child accommodated by the supported accommodation undertaking which—

p.5

Requirement Due date

are signed and dated by the author of each entry. (Regulation 24 (1)(b)(c)) 9 January 2026

p.5

Requirement Due date

*These requirements are subject to a compliance notice.

p.5

Recommendations

 The registered person must ensure that Ofsted is notified of any serious incidents, which is in line with their safeguarding policy. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 24)  The registered person should ensure that the workforce development plan includes the managerial arrangements for oversight of the premises. The plan should also include how staff support children when there is on-site or floating support and how staff promote continuity of support. (‘Guide to the Supported Accommodation Regulations including Quality Standards’, page 47) Inspection report for supported accommodation provider: Nevaeh Homes Ltd 6 FOR PUBLIC RELEASE

p.5

Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Nevaeh Homes Ltd 7 FOR PUBLIC RELEASE

p.6

Supported accommodation provider details

Registered provider: Nevaeh Homes Limited

p.7

Supported accommodation provider details

Email address: directors@nevaehhomes.co.uk

p.7

Inspectors

Helen Fee, Social Care Inspector Amie Pearson, Social Care Inspector Inspection report for supported accommodation provider: Nevaeh Homes Ltd 8 FOR PUBLIC RELEASE

p.7

Inspectors

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.8

Inspectors

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspectors

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8