Children's home run by Netpex Care Ltd

Inspection report for children's home: 2812217 1 Registered provider: Netpex Care Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned home was registered with Ofsted in May 2025. The manager was registered in November 2025.

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Information about this children’s home

The home provides care for up to three children who experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, one child was living at the home.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children's home: 2812217 2

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Overall experiences and progress of children and young people: good

The home was registered in May 2025 and welcomed its first child in October. The manager ensured that the planning for the child’s move was well organised, enabling a smooth and positive start. Careful steps were taken so that the child could settle in comfortably. The child’s independent reviewing officer described the manager as extremely diligent in ensuring that all the key information was shared promptly with her and the staff team, so that they could prepare for the child and provide good care.

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Overall experiences and progress of children and young people: good

The staff team is experienced and motivated. They show warmth, empathy and a clear understanding of the child’s needs. Interactions are encouraging, kind and good natured, helping to build positive relationships. Staff are sensitive and responsive; their approach is supporting the development of trust with the child.

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Overall experiences and progress of children and young people: good

The home feels welcoming, calm and homely. It is modern, well maintained and decorated to a high standard. The child chose their own bedroom, which is spacious and personalised to their taste. This helps the child to feel valued and comfortable.

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Overall experiences and progress of children and young people: good

The child’s plan is tailored to their needs. The behaviour support plan is detailed and provides effective strategies to reduce risk. However, the child’s views on their plan are not included in their plan.

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Overall experiences and progress of children and young people: good

Key-work sessions have been purposeful and of good quality. They are planned to meet the child’s needs and to respond to emerging risks. Staff have a clear focus on supporting the child’s interests and they provide opportunities for activities in the local area. Important milestones, such as the child’s birthday, are celebrated, and the child is encouraged to invite their family to share these occasions.

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Overall experiences and progress of children and young people: good

The child is receiving online tuition. While full-time formal education is not yet in place, the manager and staff have been creative and proactive in supporting the child’s learning. They have planned engaging experiences, such as museum visits and activities that reflect the child’s interests, ensuring that learning remains meaningful. At the same time, they are working closely with education professionals to secure the right education arrangements for the child as soon as possible.

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Overall experiences and progress of children and young people: good

The child’s health needs are met well. The manager took time to build trust and to help the child to feel safe, which gave them the confidence to attend a dental appointment after avoiding this for a long time. This was a notable step forward and marks the start of important treatment to improve their health and to strengthen their sense of well- being. Inspection report for children's home: 2812217 3

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How well children and young people are helped and protected: good

Staff have a good understanding of safeguarding and their roles and responsibilities in keeping children safe. They use the child’s history and experiences to shape individual care plans and risk assessments, which they review and update.

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How well children and young people are helped and protected: good

However, because different formats are used for documentation, some important updates have not always been transferred accurately. For example, information about the child being given a painkiller was not fully documented on the home’s medication administration record.

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How well children and young people are helped and protected: good

Staff manage safeguarding incidents effectively. They respond promptly and take appropriate action when concerns arise. For example, when the child went missing from home, staff followed the home’s protocols, maintained contact with the child and family members and held conversations on the child’s return. These actions help staff, family members and the child’s professional network to better understand the child’s vulnerabilities. Management oversight of these incidents is thorough and well recorded.

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How well children and young people are helped and protected: good

Staff complete training that equips them to support children effectively. As a result, they are skilled and able to help the child to become increasingly safe. Safer recruitment practices are followed, contributing to a safe and protective environment for the child .

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The effectiveness of leaders and managers: good

Leaders and managers have a clear and ambitious vision for the home. They are committed to delivering good-quality care and demonstrate a robust understanding of children’s experiences and individual starting points. Decisions about children moving into the home are child centred and well considered.

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The effectiveness of leaders and managers: good

The manager is passionate about and focused on meeting children’s needs. She promotes staff development and fosters a positive working environment. The manager is well supported by the responsible individual. All permanent staff are enrolled on the appropriate level 3 qualifications.

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The effectiveness of leaders and managers: good

Staff receive regular supervision; however, this is largely functional and lacks the reflective depth needed to strengthen professional development and build staff resilience.

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The effectiveness of leaders and managers: good

The induction process for new staff is effective. New starters receive a comprehensive handbook and resources developed by the management team. Mandatory training is a core part of the induction programme.

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The effectiveness of leaders and managers: good

Staff are motivated and report feeling well supported by the management team. One staff member commented that the responsible individual and manager have been ‘exceptionally helpful and dedicated. Their professionalism and ongoing contributions to staff development have greatly influenced my growth.’ Inspection report for children's home: 2812217 4 Daily routines in the home are well managed and ensure that the child’s immediate needs are met. However, current arrangements do not include a structured system for monitoring and tracking children’s progress. In addition, the quality and accuracy of records are inconsistent. These shortfalls limit the opportunity to identify trends and gaps, so that managers can ensure that every child makes the best possible progress. Leaders have already recognised these issues and are taking steps to address them, demonstrating a commitment to reflective practice and ongoing development.

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The effectiveness of leaders and managers: good

Inspection report for children's home: 2812217 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(f)(h))

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Requirement Due date

Specifically, leaders and managers must ensure that they monitor and review the quality of care provided to children and put in place effective mechanisms to support this. Also, they must ensure that children’s records and risk assessments are accurate, to support staff to care for children. 28 February 2026

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Requirement Due date

The registered person must make arrangements for the handling, recording, safekeeping, safe administration and disposal of medicines received into the children’s home.

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Requirement Due date

In particular the registered person must ensure that—

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Requirement Due date

a record is kept of the administration of medicine to each child. 31 December 2025 Inspection report for children's home: 2812217 6 (Regulation 23 (1)(c))

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Requirement Due date

Specifically, ensure that medication records are fully completed when a child has been administered medication.

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Recommendations

 The registered person should have systems in place so that all staff receive supervision of their practice which allows them to reflect on their practice and the needs of the children assigned to their care. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.2)  The registered person should ensure that children are consulted regularly on their views about the home’s care, to inform and support continued improvement in the quality of care provided. And to support children to contribute to their records in a way that reflects their voice on a regular basis. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 22, paragraph 4.1, page 58, paragraph 11.19)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2812217 7

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Children’s home details

Registered provider address: 20 Heathland Road, London N16 5NH

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Children’s home details

Responsible individual: Joseph Kwao-Sarbah

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Children’s home details

Registered manager: Marie-Louise Jacobus

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Inspector

Amanda Burrows, Social Care Inspector Inspection report for children's home: 2812217 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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