SwiftCF Supported Accommodation Service

Inspection report for supported accommodation provider - monitoring visit: SwiftCF Supported Accommodation Service SwiftCF Supported Accommodation Service

p.1

Registered provider: Swift Care First Ltd

p.1

Inspected under the social care common inspection framework

p.1

provider

This service is owned and operated by a private provider. It can accommodate up to eight children living in four shared premises, one of which is limited to looked-after children and care leavers. At the time of the visit, no children were accommodated.

p.1

provider

There has been no registered service manager since 29 May 2025.

p.1

This monitoring visit

Ofsted carried out a monitoring visit on 8 April 2025. This was in response to concerns raised by a child about staff’s ability to meet their needs and keep them safe. This information indicated that the provider was accommodating a child who should not be living in supported accommodation. Following the visit, a notice restricting accommodation to prevent new admissions, and two compliance notices were issued.

p.1

This monitoring visit

On 20 May 2025, Ofsted carried out a further monitoring visit to monitor compliance with the notices. No children had been admitted since the previous visit, and the child who was being accommodated had moved on to a more suitable placement. However, insufficient progress had been made in relation to meeting any of the notices. As a result, the compliance notices were reissued, and the notice restricting accommodation remained in effect.

p.1

This monitoring visit

On 29 May 2025, the registered service manager contacted Ofsted to cancel their registration and left the service. Inspection report for supported accommodation provider - monitoring visit: SwiftCF Supported Accommodation Service On 30 June 2025, Ofsted carried out a further monitoring visit to monitor compliance with the notices. Despite attempts made, Ofsted was unable to enter and inspect premises, review documentation or speak to those responsible for the operation of the service. Therefore, Ofsted was unable to review the provider’s progress and the notice restricting accommodation and two compliance notices were reissued.

p.1

This monitoring visit

On 22 July 2025, Ofsted carried out a further monitoring visit to monitor compliance with the notices. Improvements had been made to the referrals and admissions procedures. Therefore, the compliance notice in relation to this was met. However, insufficient progress had been made in relation to improving the provider’s safeguarding procedures. This meant that one compliance notice was reissued and the notice restricting accommodation remained in place. The registered provider confirmed the nominated individual would provide interim management cover and would therefore carry out dual roles until a suitable service manager was employed.

p.2

This monitoring visit

The purpose of this latest visit was to monitor compliance with the notice restricting accommodation and progress made in relation to meeting the remaining compliance notice raised under regulation 5. The inspector visited one of the premises and spoke with the nominated individual and staff.

p.2

This monitoring visit

The provider has complied with the restriction of accommodation notice and ensured that no children have moved into the home.

p.2

This monitoring visit

The provider has ensured that staff understand their roles and responsibilities for protecting children from harm. Staff and the nominated person have attended training and group supervision which has helped increase their knowledge of safeguarding children, including the action to take if there is an allegation against a member of staff. This has helped staff to have a better understanding of how to respond when there is a serious incident concerning a child. As a result, the steps in the compliance notice have been met.

p.2

This monitoring visit

Staff, including bank staff, receive supervision in accordance with the provider’s policy. These sessions have ensured that staff can reflect on recent training and guidance and explore staffs’ own support and wellbeing needs. The provider has appointed an external consultant to provide the interim manager with formal supervision. This means that staff and the manager have regular opportunities to reflect on their practice.

p.2

This monitoring visit

The provider has devised guidance for staff and the manager and implemented a new case management system to record children’s support needs and their experiences in the setting. These changes are recent, and at a time when no children are living at the setting, the impact of this for children could not be evaluated.

p.2

This monitoring visit

The provider has reviewed the system to maintain oversight of the accommodation to ensure that repairs and matters of fire safety are addressed quickly. This helps to ensure that children live in a welcoming, homely and safe environment. Inspection report for supported accommodation provider - monitoring visit: SwiftCF Supported Accommodation Service The provider has taken steps towards recruiting a new service manager; however, they have yet to appoint a suitable person to manage the undertaking. The absence of a service manager is a breach of regulations and affects some aspects of management oversight of the service. For example, the provider has not submitted a quality of support review to Ofsted. In addition, the provider has not included key information in their statement of purpose.

p.2

This monitoring visit

As a result of the effective action taken by the provider the restriction that prevented children living in the home is no longer in place. This means that children can now live in the setting.

p.3

This monitoring visit

Requirements made at the last inspection under regulation 7 and 27 are outside the scope of this visit. These will be reviewed at the next inspection. Inspection report for supported accommodation provider - monitoring visit: SwiftCF Supported Accommodation Service

p.3

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.4

Requirement Due date

*The registered provider must appoint an individual to manage the supported accommodation undertaking if—

p.4

Requirement Due date

there is no registered service manager in respect of the undertaking, and

p.4

Requirement Due date

If the registered provider appoints a person to manage the supported accommodation undertaking, the registered provider must, without delay, give the CIECSS notice of—

p.4

Requirement Due date

the name of the person so appointed, and

p.4

Requirement Due date

the date on which the appointment takes effect.

p.4

Requirement Due date

(Regulation 14 (1)(a)(b)(i)(ii) (2)(a)(b))

p.4

Requirement Due date

Specifically, the registered person must appoint an individual to manage the supported accommodation undertaking. 18 November 2025

p.4

Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full 18 November 2025 Inspection report for supported accommodation provider - monitoring visit: SwiftCF Supported Accommodation Service consultation with the child, taking account of relevant plans for the child;

p.4

Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

p.5

Requirement Due date

engage and work with the accommodating authority if the registered person has concerns or if the child’s support needs to be changed, including where that change may mean that the child requires more intensive support. (Regulation 7 (1) (2)(b)(c)(f))

p.5

Requirement Due date

Specifically, the registered person must ensure that children’s plans provide a detailed picture of each child’s needs, risk and behaviours. These plans should be kept under review and include strategies to meet the child’s individual needs and should be understood and implemented effectively by staff.

p.5

Requirement Due date

This requirement was made at the last inspection and is restated. The registered person must compile a statement ("the statement of purpose") which covers the following matters in respect of the supported accommodation undertaking—

p.5

Requirement Due date

the category or categories of supported accommodation it offers;

p.5

Requirement Due date

the characteristics of the children for whom it is intended the supported accommodation undertaking will provide accommodation and support, including the age range, number and sex of the children;

p.5

Requirement Due date

the organisational structure, including management structure and staffing arrangements;

p.5

Requirement Due date

the arrangements in place to ensure a child is fully aware of their entitlements throughout the duration of their placement in supported accommodation;

p.5

Requirement Due date

the arrangements in place to support the development of children’s independent living skills, in line with their identified individual needs; 18 November 2025 Inspection report for supported accommodation provider - monitoring visit: SwiftCF Supported Accommodation Service the arrangements for and policies on protecting and promoting the mental and physical health needs of children, including medication handling, recording and safekeeping;

p.5

Requirement Due date

how it supports the cultural, linguistic and religious needs of children;

p.6

Requirement Due date

details of who to contact if a person has a complaint and how that person can access the complaints procedure (see regulation 31);

p.6

Requirement Due date

details of how a person involved in the support or protection of a child can access the supported accommodation undertaking’s child protection policies.

p.6

Requirement Due date

keep the statement of purpose under review and, where appropriate, revise it, and

p.6

Requirement Due date

notify the CIECSS of any revisions and send the CIECSS a copy of the revised statement within 28 days of the revision.

p.6

Requirement Due date

Subject to paragraph (5), the registered person must ensure that the supported accommodation undertaking is at all times conducted in a manner which is consistent with its statement of purpose. (Regulation 9 (1)(b)(d)(h)(j)(l)(n)(p)(q)(r) (3)(a)(b) (4))

p.6

Requirement Due date

Specifically, the registered person must ensure that all required information is included in the Statement of Purpose, it is kept under continual review and is shared with required stakeholders when appropriate.

p.6

Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

p.6

Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious.

p.6

Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

p.6

Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(b)(c)(f)) 18 November 2025 Inspection report for supported accommodation provider - monitoring visit: SwiftCF Supported Accommodation Service This requirement was made at the last inspection and is restated. The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review ("a quality of support review") at least once every six months, which must take into account—

p.6

Requirement Due date

the views of children, including any feedback and complaints received;

p.7

Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

p.7

Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons;

p.7

Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met.

p.7

Requirement Due date

After completing a quality of support review, the registered person must produce a written report setting out the actions the registered person intends to take as a result of that quality of support review.

p.7

Requirement Due date

The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed and make a copy of it available on request to each child’s accommodating authority. (Regulation 32 (1)(a)(b)(c)(d) (2) (3)) 18 November 2025

p.7

Requirement Due date

*These requirements are subject to a compliance notice.

p.7

Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

p.7

Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: SwiftCF Supported Accommodation Service

p.7

Supported accommodation provider details

Registered provider: Swift Care First Ltd

p.8

Supported accommodation provider details

Registered provider address: 399 Silbury Boulevard, Suite G18, Milton Keynes MK9 2AH

p.8

Inspector

Virginia Vickers, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: SwiftCF Supported Accommodation Service regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

p.8

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.9