On Track Care Services LTD

Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD On Track Care Services LTD

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Registered provider: On Track Care Services LTD

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Inspected under the social care common inspection framework

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provider

The service registered with Ofsted in January 2024 and is owned by a private provider. It offers ring-fenced shared accommodation for up to 16 children across three premises in London.

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provider

At the time of this visit, the service was providing supported accommodation for eight looked-after children and care leavers aged 16 and 17.

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provider

The service manager registered with Ofsted in April 2025. This visit was facilitated by the nominated individual, who is also the director.

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This monitoring visit

Ofsted carried out a full inspection on 1 September 2025. The inspection identified serious shortfalls affecting the experiences and progress of children. Ofsted issued two compliance notices relating to leadership and management and the suitability of staff.

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This monitoring visit

A monitoring visit on 15 October 2025 found improvements in the leadership and management arrangements. The visit found that the provider had taken action to address some of the concerns raised in the compliance notices. Sufficient action has been taken in respect of the compliance notice relating to leadership and management. However, shortfalls in safer recruitment practice remain. The provider has not demonstrated that they have a system to ensure that safer recruitment practices are followed. The managers were unable to demonstrate that all staff recruitment files include full and satisfactory information. Therefore, a compliance notice relating to the suitability of staff was issued. Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD This visit was carried out to monitor the provider’s progress in meeting the steps identified in the compliance notice relating to the suitability of staff.

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This monitoring visit

The visit found that the provider has taken sufficient action to address the steps set out in the compliance notice.

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This monitoring visit

The provider has reviewed all recruitment files. This includes staff who were appointed several years ago. The provider has followed up on gaps in employment histories and sought explanations.

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This monitoring visit

The provider has improved the recording system. All the information was easily accessible during this visit.

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This monitoring visit

The provider has introduced changes to the application form for future use. This increases the potential for clear, full employment histories to be provided from the outset and for gaps to be explored. The changes also mean that the applicant will need to provide contact details for someone at all previous jobs. This will increase the ease with which the provider could follow up on reasons why people have left previous roles with children or vulnerable adults.

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This monitoring visit

The provider has modified the reference form to capture clearer information. The provider has demonstrated effective follow-up by verifying a ‘basic’ reference.

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This monitoring visit

All files sampled included Disclosure and Barring Service checks. The provider has also sought overseas checks when necessary.

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This monitoring visit

Other requirements that were not monitored at this visit have been restated. These will all be monitored at the full inspection. Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(f)(ii)(iii)(vi))

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Requirement Due date

This requirement was raised at the last inspection and is restated. 30 November 2025

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

offer a comfortable, positive and nurturing environment, while respecting children’s need for privacy. (Regulation 6 (1) (2)(b)(vii)) 30 November 2025 Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD This requirement was raised at the last inspection and is restated.

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

ensure a plan for support is in place to support the child to develop the resilience and skills required to transition out of supported accommodation when the child is ready to live more independently. (Regulation 7 (1) (2)(a)(b)(c)(k))

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Requirement Due date

This requirement was raised at the last inspection and is restated. 30 November 2025

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Requirement Due date

ensure that each employee completes an appropriate induction. (Regulation 18 (1)(a))

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Requirement Due date

This requirement was raised at the last inspection and is restated. 30 November 2025

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD

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Supported accommodation provider details

Registered provider: On Track Care Services LTD

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Supported accommodation provider details

Registered provider address: First Floor, 4 High Street, Grays RM17 6LU

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Supported accommodation provider details

Registered service manager: Flavia Mbunga

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Inspector

Ashley Hinson, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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