Kinder Home Care Services Ltd

Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd Kinder Home Care Services Ltd Registered provider: Kinder Home Care Services Ltd.

p.1

Inspected under the social care common inspection framework

p.1

provider

This service is operated by a private provider. It can accommodate up to eight individuals in shared-living arrangements over three premises, which are limited to accommodating looked-after children or care leavers.

p.1

provider

The registered manager and the nominated individual registered with Ofsted at the same time as the organisation in January 2024.

p.1

This monitoring visit

On 24 September 2025, a full inspection was undertaken on the supported accommodation service. Significant concerns were raised during the inspection. This led to a compliance notice being issued related to regulation 4 of the Supported Accommodation Regulations 2023.

p.1

This monitoring visit

The purpose of this monitoring visit was to assess the actions taken by the provider in response to the concerns set out in the compliance notice. The visit found that the provider has not taken effective action to address these and none of the concerns identified have been fully resolved.

p.1

This monitoring visit

The provider has accepted a type of placement that is not detailed in their statement of purpose. In doing so, they have failed to obtain important information about known risks, appearing unaware of them and not understanding how these concerns could be managed by the service. The provider has not completed suitable assessments to determine whether they are able to effectively meet the children’s needs. No risk assessments have been completed to support staff’s understanding of their role and responsibilities with the children. Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd Risk assessments for children have not been updated since the inspection. This is despite a significant incident occurring for one child. Managers have not taken steps to ensure that staff have clear guidance to manage risks to children.

p.1

This monitoring visit

Records relating to one child’s missing episodes have not been recorded effectively. This means that it cannot be determined whether staff have taken appropriate action while the child is missing and when they return home. This raises a concern about the provider’s ability to provide effective oversight when children go missing from the service.

p.2

This monitoring visit

Although some staff have received additional training, the registered manager is unsure whether all staff working with children have had the necessary training to understand the issues experienced by the children they support. The provider was unable to evidence that all staff have had supervisions since the last inspection took place. Some staff files were not available and, in another, no supervision since June could be found.

p.2

This monitoring visit

There are ongoing concerns about staff’s ability to effectively meet the needs of children. Staff competencies have also not been fully assessed. This has been completed for some staff, but not for all. On one occasion, a member of staff did not respond competently to a child’s health needs.

p.2

This monitoring visit

Other requirements that were not monitored at this inspection have been restated. These will all be monitored at the upcoming full inspection. Ofsted is considering if further enforcement action is required to ensure that the provider complies with their conditions of registration and The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd

p.2

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.3

Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their well-being and development.

p.3

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.3

Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

p.3

Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

p.3

Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

p.3

Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

p.3

Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff;

p.3

Requirement Due date

ensure that a workforce plan (see regulation 10) for the supported accommodation undertaking is in place. (Regulation 4 (1) (2)(a)(b)(c)(f)(g)(j))

p.3

Requirement Due date

This requirement was made at the last inspection and has been restated. 4 January 2026 Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd The protection standard is that children are enabled to feel safe and that their needs are met.

p.3

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

ensure that the effectiveness of child protection policies is kept under review and ensure that, where appropriate, those policies are revised;

p.4

Requirement Due date

ensure that there is a suitable person representing the supported accommodation undertaking available to attend any meeting the accommodating authority may hold about a child;

p.4

Requirement Due date

are familiar and act in accordance with child protection policies;

p.4

Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

p.4

Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm; and

p.4

Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(c)(e)(f)(i)(ii)(iii)(vi))

p.4

Requirement Due date

This requirement was made at the last inspection and has been restated. 4 January 2026

p.4

Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates; 4 January 2026 Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

p.4

Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

p.5

Requirement Due date

comply with requests by the child’s accommodating authority to provide—

p.5

Requirement Due date

a suitable representative to attend any meeting the accommodating authority may hold about the child;

p.5

Requirement Due date

engage and work with the accommodating authority if the registered person has concerns or if the child’s support needs to be changed, including where that change may mean that the child requires more intensive support;

p.5

Requirement Due date

ensure that children are supported to understand and manage the impact of any experience of abuse or neglect. (Regulation 7 (1) (2)(a)(b)(c)(e)(ii)(f)(n))

p.5

Requirement Due date

This requirement was made at the last inspection and has been restated.

p.5

Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

ensure that the location of the premises used as supported accommodation is suitable for the category or categories of supported accommodation provided, by—

p.5

Requirement Due date

reviewing the appropriateness and suitability of the location of each of the premises used as supported accommodation ("a location assessment"), and in doing so, consulting and taking into account the views of each relevant person. (Regulation 6 (1) (2)(a)(i))

p.5

Requirement Due date

This requirement was made at the last inspection and has been restated. 4 January 2026 Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd Subject to paragraph (5), the registered person must ensure that the supported accommodation undertaking is at all times conducted in a manner which is consistent with its statement of purpose.

p.5

Requirement Due date

Nothing in paragraph (4) requires or authorises the registered person to contravene or not comply with—

p.6

Requirement Due date

any other provision of these regulations; or

p.6

Requirement Due date

any conditions in relation to the registration of the registered person under Part 2 of the Care Standards Act 2000. (Regulation 9 (4) (5)(a)(b)) 4 January 2026

p.6

Requirement Due date

The registered person must compile, in relation to the supported accommodation undertaking, a plan ("the workforce plan") which covers the following matters in respect of the recruitment and employment of all staff—

p.6

Requirement Due date

the experience and qualifications of managers and other staff, and any further training required for those managers and staff;

p.6

Requirement Due date

the processes and timescales for staff to complete induction, probation and core training, including in safeguarding and health and safety;

p.6

Requirement Due date

the process for managing and addressing poor performance;

p.6

Requirement Due date

the process and timescales for supervision and monitoring of staff.

p.6

Requirement Due date

keep the workforce plan under review and, where appropriate, revise it; and

p.6

Requirement Due date

make a copy of the workforce plan available on request to the CIECSS. (Regulation 10 (1)(a)(b)(c)(d)(e) (2)(a)(b))

p.6

Requirement Due date

This requirement was made at the last inspection and has been restated. 4 January 2026

p.6

Requirement Due date

The registered person must— 4 January 2026 Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd ensure that each employee completes an appropriate induction;

p.6

Requirement Due date

ensure that each permanent appointment of an employee is subject to the satisfactory completion of a period of probation.

p.7

Requirement Due date

The registered person must ensure that all employees—

p.7

Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

p.7

Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 18 (1)(a)(b) (4)(b)(c))

p.7

Requirement Due date

This requirement was made at the last inspection and has been restated.

p.7

Requirement Due date

The registered person must maintain records ("case records") in relation to each child accommodated by the supported accommodation undertaking which—

p.7

Requirement Due date

include the information and documents listed in Schedule 2;

p.7

Requirement Due date

are signed and dated by the author of each entry. (Regulation 24 (1)(a)(b)(c))

p.7

Requirement Due date

This requirement was made at the last inspection and has been restated. 4 January 2026

p.7

Requirement Due date

*These requirements are subject to a compliance notice. Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd

p.7

Recommendations

 The registered person should ensure that staff work closely with the accommodating authority to review the ongoing suitability of the placement or arrangement and assess the evolving circumstances of the child to ensure that the service continues to provide them with high-quality support that meets their needs and keeps them safe. If it becomes apparent that the child’s needs are such that they require, on a longer-term basis, high levels of care from their placement rather than the support that can be delivered in supported accommodation, the provider should alert the accommodating authority to consider whether the child’s placement in supported accommodation is right for them. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 35)  The registered person should ensure that they carry out a review that focuses on the quality of support provided by the service and the experiences of children

p.8

Recommendations

living in each of the provider’s settings, looking at the impact the support is having on outcomes and improvements for the children. This should be completed every six months. The whole review process and the resulting report should be used as a tool for the continuous improvement of the service. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 62)

p.8

Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

p.8

Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd

p.8

Supported accommodation provider details

Registered provider: Kinder Home Care Services Ltd.

p.9

Supported accommodation provider details

Registered provider address: The Business Exchange, Rockingham Road, Kettering NN16 8JX

p.9

Supported accommodation provider details

Registered service manager: Beaulah Ndoro

p.9

Inspector

Leah Stannard, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.9

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.10

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.10

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.10