Children's home run by Jayne’s Homes Ltd

Inspection report for children’s home: 2849124 1 Registered provider: Jayne’s Homes Ltd Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

The home and the home’s manager registered with Ofsted in July 2025. This was the home’s first inspection.

p.1

Information about this children’s home

A private provider owns and manages the home. It provides care for up to five children who have difficulties in managing their emotions and behaviour.

p.1

Information about this children’s home

There were four children living at the home at the time of this inspection.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected requires improvement to be good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Date of last inspection: not previously inspected

p.1

good

Overall judgement at last inspection: not applicable

p.1

good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2849124 2

p.1

Overall experiences and progress of children and young people: good

Children describe staff as ‘caring’ and ‘responsive’. They feel that staff show genuine interest in their lives and want the best for them. One child said, ‘They treat us like we are their own children; they love us.’

p.2

Overall experiences and progress of children and young people: good

Before the children moved into the home managers carefully assessed their individual needs to ensure staff can provide the right support and care. Staff take a thoughtful approach to welcoming children, which includes introductory visits to build relationships and gain insight into children’s preferences. Children receive welcome gifts and a child- friendly guide to help them settle into the home. The children already living at the home are spoken to about children moving in and are involved in the process of welcoming them.

p.2

Overall experiences and progress of children and young people: good

Staff take proactive and timely steps to identify schools for children who move from outside of the area. Children who were previously not engaging in education now attend school consistently, and some have received rewards for the progress they are making. Education professionals have talk positively about their collaboration with staff. One professional described the relationship as ‘brilliant,’ highlighting a ‘united approach’ to supporting children and helping them process past trauma.

p.2

Overall experiences and progress of children and young people: good

Staff value children’s views and actively support them to express these using their preferred communication methods. For some children, this includes writing notes to share feelings, while for others, staff use social stories to aid understanding. In addition to advocating on behalf of children, staff make referrals to external advocacy services when required, ensuring that children’s voices are consistently heard.

p.2

Overall experiences and progress of children and young people: good

Staff fully recognise the importance of children’s relationships with their family and friends. They communicate well with family members to ensure children remain in touch and spend time with them in line with their individual plans. Staff actively promote friendships, with children being encouraged to have friends visit the home to play and for dinner.

p.2

Overall experiences and progress of children and young people: good

Children are supported to participate in a wide range of activities away from the home. They are encouraged to try new experiences based on their individual interests and, as a result, they have established new hobbies.

p.2

Overall experiences and progress of children and young people: good

The home is decorated and maintained to a high standard, creating an environment that children take pride in. Careful consideration has been given to the layout of the home, offering space for quiet time as well as areas for shared activities. Thoughtful decorative touches, such as photos of the children and awards on display, all contribute to a warm, homely atmosphere. Children are actively involved in decisions about their bedroom décor, ensuring their rooms reflect their taste and individuality.

p.2

improvement to be good

Inspection report for children’s home: 2849124 3 Allegations have been poorly managed. On one occasion, a child made an allegation which was not promptly identified by the manager. This resulted in a significant delay in taking the necessary steps, leaving children at risk of harm. The actions taken by the manager were ineffective in managing the allegation appropriately and did not enable the child to be fully listened to. The child said that this affected their sense of being believed. However, they stated they would raise any future concerns, feeling reassured by subsequent actions taken and the positive relationship they have with staff. Managers acknowledge that the initial response was unsatisfactory and have implemented additional training, updated the home’s allegation policy, and strengthened management oversight to help prevent a recurrence.

p.3

improvement to be good

Children say they feel safe at the home. All the children can identify adults they trust, and they express confidence that staff will respond appropriately to any concerns they raise.

p.3

improvement to be good

Staff have not needed to use physical intervention to safeguard children. Instead, they rely on the strong relationships they have built and their detailed understanding of each child’s individual needs. This knowledge informs strategies for redirecting and de- escalating situations effectively. Staff fully recognise behaviour to be a form of communication and respond in ways that help children feel understood and supported.

p.3

improvement to be good

Children have not been missing from the home. However, staff remain alert to the possibility of this risk. Each child has an individual risk assessment and plan in place should this occur, and staff are confident about the steps required of them if a child were to be missing from home.

p.3

improvement to be good

Children are provided with clear boundaries, and routines are consistently promoted. While children do not always agree with the rules in place, they understand their purpose and acknowledge that this approach helps them know what is expected of them and supports their safety.

p.3

improvement to be good

Children report that staff help them to develop strategies to manage and express their emotions. One child described feeling calmer and more confident in discussing their feelings because of the care they receive. Staff work with mental health professionals to reduce risks associated with self-harm and ensure that specialist therapeutic services are sourced and funded when required.

p.3

The effectiveness of leaders and managers: good

The registered manager is a present and available figure in the home. Children and staff identify the manager as someone they can approach with any concerns.

p.3

The effectiveness of leaders and managers: good

Staff create natural yet purposeful opportunities for children to share their views. Mealtimes are used to check in with children and involve them in decisions about their daily care, such as planning meals and choosing activities. In addition to these informal Inspection report for children’s home: 2849124 4 conversations, children share their views through meetings with the home’s independent visitor and by completing feedback forms developed by managers. Children are fully aware of how to make a complaint if needed, and this process is regularly revisited with them to ensure they remain confident in how to raise issues.

p.3

The effectiveness of leaders and managers: good

Managers have a detailed understanding of each child’s background and individual needs. They set ambitious goals for children’s progress and demonstrate a strong commitment to delivering high-quality care. This level of care is regarded as the standard expectation for all children.

p.4

The effectiveness of leaders and managers: good

The manager and the responsible individual have a clear understanding of the home’s strengths as well as areas requiring development. They actively welcome feedback and use the findings from independent visitor reports to inform and drive improvement for the home.

p.4

The effectiveness of leaders and managers: good

Staff speak positively about the support they receive and describe the home as an enjoyable place to work. New staff benefit from a thorough induction, which includes shadowing colleagues and spending time getting to know the children before responsibilities are placed on them. Regular, good-quality supervision provides opportunities to raise concerns, reflect on practice, and identify areas for development. In addition to mandatory training, managers have sourced specialist training tailored to the specific needs of the children.

p.4

The effectiveness of leaders and managers: good

Partnering professionals share positive feedback about how staff communicate with them. One child’s social worker said they have had ‘nothing but positive interactions with staff’ describing them as ‘friendly, approachable and knowledgeable.’

p.4

The effectiveness of leaders and managers: good

Staff take a proactive approach to discussing identity, culture and individual needs, embedding these conversations into daily life so they are natural and inclusive. This helps children develop a positive sense of self while also developing an understanding of others. When applicable, staff support children to maintain religious practices, including attendance at places of worship.

p.4

The effectiveness of leaders and managers: good

Management oversight does not demonstrate sufficient professional curiosity. While this is not currently having a direct negative effect on children, this lack of scrutiny reduces opportunities to anticipate and mitigate against potential concerns. Inspection report for children’s home: 2849124 5

p.4

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

p.5

Requirement Due date

The registered person must prepare and implement a policy which—

p.5

Requirement Due date

is intended to safeguard children accommodated in the children’s home from abuse or neglect; and

p.5

Requirement Due date

sets out the procedure to be followed in the event of an allegation of abuse or neglect.

p.5

Requirement Due date

The procedure to be followed in the event of an allegation of abuse or neglect must, in particular—

p.5

Requirement Due date

provide for liaison and co-operation with any local authority which are, or may be, making a child protection enquiry in relation to a child accommodated in the home;

p.5

Requirement Due date

provide for the prompt referral of an allegation about current or ongoing abuse or neglect in relation to a child to the placing authority and, if different, the local authority in whose area the home is located;

p.5

Requirement Due date

provide for the prompt referral of an allegation about past abuse or neglect in relation to a child to the placing authority and, if different, the local authority in whose area the alleged abuse or neglect occurred;

p.5

Requirement Due date

provide for records to be kept of an allegation of abuse or neglect, and the action taken in response;

p.5

Requirement Due date

describe the measures which may be necessary to protect children following an allegation of abuse or neglect; and

p.5

Requirement Due date

describe how and to whom staff are to report, without delay, any concern about abuse or neglect of a child. 28 November 2025 Inspection report for children’s home: 2849124 6 The registered person must keep under review and, as necessary, revise the home’s child protection policies. (Regulation 34 (1)(a)(b) (2)(a)(b)(c)(d)(e)(f) (6))

p.5

Requirement Due date

In particular, the registered person must ensure that the home’s allegation procedure is followed with regard to any allegation made.

p.6

Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

p.6

Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

p.6

Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

p.6

Requirement Due date

there is an allegation of abuse against the home or a person working there;

p.6

Requirement Due date

a child protection enquiry involving a child —

p.6

Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry); or

p.6

Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

p.6

Requirement Due date

A notification made under this regulation—

p.6

Requirement Due date

the other persons, bodies or organisations (if any) who or which have been notified; and

p.6

Requirement Due date

any actions taken by the registered person as a result of the matter. (Regulation 40 (4)(a)(b)(c)(d)(i)(ii)(e) (5)(a)(i)(ii)(iii)) 28 November 2025 Inspection report for children’s home: 2849124 7

p.6

Recommendation

 The registered person should be skilled in anticipating difficulties and reviewing incidents. Through scrutiny, the manager is responsible for proactively implementing lessons learned and sustaining good practice. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 55 paragraph 10.24)

p.7

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2849124 8

p.7

Children’s home details

Registered provider address: 13 Woodside Road, Sidcup, Kent DA15 7JG

p.8

Inspectors

Kerry Howarth, Social Care Inspector Alexia Hosker, Social Care Inspector Inspection report for children’s home: 2849124 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.8

Inspectors

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk .

p.9

Inspectors

You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspectors

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.9