Ashvic 24/7 Quality Care Services Limited

Inspection report for supported accommodation provider - monitoring visit: Ashvic 24/7 Quality Care Services Limited 1 Ashvic 24/7 Quality Care Services Limited

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Registered provider: Ashvic 24/7 Quality Care Services Limited

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Inspected under the social care common inspection framework

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provider

This service is owned and managed by a private provider. It provides support and accommodation for looked-after children, care leavers and young adults. At the time of registration, the provider had two properties offering shared-living accommodation for up to five children.

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provider

Since registration, the provider has expanded the service and has four shared-living homes for up to eight children.

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provider

This monitoring visit was announced. The inspector spoke with one child and visited one premises.

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This monitoring visit

This visit was carried out to monitor compliance notices served following a previous monitoring visit which identified serious and widespread shortfalls in safeguarding practices and ineffective leadership and management.

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This monitoring visit

This monitoring visit focused on leaders and managers’ oversight of the homes, children’s welfare and the suitability of the premises.

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This monitoring visit

The registered service manager, who is also the nominated individual, has significantly increased her oversight of the management of the home. She has worked with an independent consultant to implement an action plan to address the compliance notices and requirement. Senior managers meetings have been held to focus on the development and improvement of the service. Inspection report for supported accommodation provider - monitoring visit: Ashvic 24/7 Quality Care Services Limited 2 The registered service manager uses auditing systems and quality assurance processes to improve the monitoring process. She identifies any gaps in records or children’s plans and addresses these promptly. She reviews all incidents and holds debrief sessions with staff to discuss the impact on children and/or staff and identify any learning.

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This monitoring visit

The registered service manager has introduced an escalation protocol which enables staff to raise concerns to senior managers, which are dealt with swiftly. A staff member said this has been effective in providing a quicker response to requests or concerns raised.

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This monitoring visit

Senior managers have provided additional training for staff, including a workshop to reinforce professional standards and ensure continued compliance with organisational polices and statutory care frameworks. Team meetings and staff supervision provide a space for sharing information and reflection on this learning. The registered manager audits all supervisions to ensure she is aware of any emerging concerns.

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This monitoring visit

The registered service manager demonstrates a commitment to reviewing the quality of the service by involving children, staff or external professionals in the process. She has responded to requests from the children following their feedback at children’s meetings or during discussions with the staff. Senior managers have devised independence programmes, agreed with children, to help children to progress towards living more independently.

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This monitoring visit

There has been an improvement in safeguarding practices and liaison with the local authority. The senior manager referred an incident to the local authority designated officer to seek advice on any actions needed. They also escalated concerns about a child’s placement and worked with the local authority to ensure a planned move. A social worker reported improved communication and said staff followed agreed protocols when a child went missing.

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This monitoring visit

Complaint processes have been implemented to ensure that concerns raised by children are taken forward as a complaint. This ensures that the matter is dealt with formally and the child is informed of the outcome. Learning from complaints is shared with the staff team.

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This monitoring visit

Maintenance in the home has improved and responses are timelier. Regular health and safety spot checks are carried out by senior managers.

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This monitoring visit

There has been an investment in staff’s learning and development to ensure that all staff have the required training, skills and support for their role. The culture of the home is now one of shared learning, improving staff’s professionalism and tracking children’s progress towards independence. Inspection report for supported accommodation provider - monitoring visit: Ashvic 24/7 Quality Care Services Limited 3 The three compliance notices and requirement set previously are deemed to be met. No requirements or recommendations were made following this visit.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Ashvic 24/7 Quality Care Services Limited 4

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Supported accommodation provider details

Registered provider: Ashvic 24/7 Quality Care Services Limited

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Supported accommodation provider details

Nominated individual: Tackler Tinoengana

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Supported accommodation provider details

Registered service manager: Tackler Tinoengana

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Inspector

Suzy Lemmy, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Ashvic 24/7 Quality Care Services Limited 5 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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