Heath Hayes Early Learners

Summary of outcome

All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage, which you can find at www.gov.uk/government/publications/early-years-foundation-stage-framework--2. If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.

p.1

Summary of outcome

On 5 September 2025, we received concerns that the provider was not meeting requirements relating to whistleblowing, supporting and understanding children's behaviour and suitable people.

p.1

Summary of outcome

On 30 October 2025, we carried out a regulatory visit. We found the provider was not meeting some of the requirements. We have served a welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out.

p.1

Summary of outcome

The provider will be able to give parents further information about this.

p.1

Summary of outcome

n ensure that there is somebody suitable named and present to take charge in the absence of the manager

p.1

Summary of outcome

n ensure that there is a safeguarding policy and procedure that is understood by all staff and implemented effectively

p.1

Summary of outcome

n ensure that any concerns about children's safety or welfare are reported without delay in line with the local reporting procedures

p.1

Summary of outcome

n ensure that all staff, including designated safeguarding leads, receive appropriate training so that they understand their safeguarding duties

p.1

Summary of outcome

n ensure that designated safeguarding leads understand and follow the correct procedures in the event of an allegation being made against a member of staff

p.1

Summary of outcome

n maintain accurate records relating to any concerns about children's safety or welfare

p.1

Summary of outcome

n ensure that information, records, specifically relating to the recruitment and vetting checks completed for staff, are easily accessible and available n maintain an accurate record of the vetting processes completed for staff, including reference checks and details of the criminal records check obtained

p.1

Summary of outcome

n ensure that all staff understand and follow guidance for placing children to sleep safely

p.2

Summary of outcome

n implement an effective key person system which provides children with settled relationships and care that is tailored to meet their individual needs

p.2

Summary of outcome

n provide staff with appropriate training and professional development opportunities to ensure they can meet children's needs and offer quality learning and development experiences for children that continually improve

p.2

Summary of outcome

n implement effective arrangements for the supervision of staff to address poor practice

p.2

Summary of outcome

n comply with all legal duties, including those set out within employment law.

p.2

Summary of outcome

We also suspended the provider's registration on 30 October 2025, because we believe children may be at risk of harm. Suspension allows time for the provider to take steps to reduce or eliminate the risk of harm to children. The provider has a right to appeal against a suspension. The provider may not provide childcare for which registration is required while the suspension is in place and may commit an offence if they do so.

p.2

Summary of outcome

On 7 November 2025, we received further concerns that the provider was not meeting requirements relating to the safety and suitability of premises, environment and equipment, health, safeguarding policies and procedures and supporting and understanding children's behaviour.

p.2

Summary of outcome

On 26 November 2025, we carried out a regulatory visit. The focus of the visit was to check whether the provider had met the safeguarding and welfare actions, raised at their last regulatory event. We found the provider was not meeting some of the requirements. We served a further welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.

p.2

Summary of outcome

n ensure all leaders and staff have sufficient knowledge and understanding to implement effective risk assessment procedures

p.2

Summary of outcome

n take all reasonable steps to remove or minimise children's exposure to risks

p.2

Summary of outcome

n devise and implement an effective policy for the safe use of mobile phones, cameras and other electronic devices with imaging and sharing capabilities in the setting n ensure leaders have sufficient skills and oversight of the setting to identify and address weaknesses to keep children safe

p.2

Summary of outcome

On 8 December 2025, we carried out a regulatory visit. The focus of the visit was to check whether the provider had met the safeguarding and welfare actions, raised at the previous regulatory events. We found that the provider had improved their knowledge and understanding of risk assessment and safeguarding policies and procedures. There is an effective policy in place for the safe use of mobile phones, cameras and other electronic devices in the setting. The provider now ensures that there is a suitable named person present to take charge in the absence of the manager. Staff have received further support and training to develop their practice. They now demonstrate a suitable understanding of safeguarding and know the procedures to follow in the event of concerns about children or allegations against staff. Appropriate records are maintained relating to any concerns about children's welfare and recruitment and vetting checks for staff. The key-person system has

p.3

Summary of outcome

been strengthened to provide children with settled relationships and care that is tailored to meet their individual needs. Staff demonstrate a sound understanding of safe sleep practice. The provider is aware of their legal duties, including those set out within employment law.

p.3

Summary of outcome

We are satisfied the provider has met the safeguarding and welfare actions raised.

p.3

Summary of outcome

On 9 December 2025, we lifted the suspension because the provider took appropriate action to deal with the matter that led to the suspension. We are satisfied that the identified risk of harm to children has been removed. The provider is still registered with Ofsted.

p.3

Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

p.3

Publication of complaints

We publish details of complaints on our website for a period of five years.

p.3

Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet .

p.3