Children's Home run by Jamores Limited in Bexley

Inspection report for children’s home: 2562430 1 Registered provider: Jamores Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home registered with Ofsted on 18 February 2020 and is privately owned. It provides care for up to three children who experience social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, one child was living at the home.

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Information about this children’s home

The post for a registered manager has been vacant since October 2022.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers inadequate

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 10 December 2024

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2562430 2

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Inspection date Inspection type Inspection judgement

10/12/2024 Full Good 10/10/2023 Full Good 03/01/2023 Full Good 17/02/2022 Full Good Inspection report for children’s home: 2562430 3

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Overall experiences and progress of children and young people: good

The child likes living in the home and feels safe there. Staff have positive relationships with the child and know them well. They take time to understand the child’s needs and behaviours. One social worker said, ‘[The deputy manager and team have] a really good understanding of [the child’s] needs, likes, and what they want to do. [The child] really values and respects them.’ This has helped the child to have stability in their placement.

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Overall experiences and progress of children and young people: good

Staff proactively support the child’s educational progress. Before the child had an education placement, staff had facilitated their tuition in the home. Since the child has started at school, staff have been creative in providing incentives to help maintain good attendance. One education professional said, ‘[The deputy manager] provides detailed reports to support our understanding and considers any barriers to learning with us as part of a professional team around [the child].’

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Overall experiences and progress of children and young people: good

Staff provide appropriate boundaries to shape the child’s positive behaviour. They are consistent in using rewards and sanctions and encouraging reflective conversations with the child. This supports the child to understand the expectations of their behaviour and the consequences.

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Overall experiences and progress of children and young people: good

Staff help the child to maintain their family relationships. They regularly accompany the child on long journeys to their family home so that the child can have time with their family and support from staff if needed.

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Overall experiences and progress of children and young people: good

Any complaints made by the child are very well managed. An investigation takes place, and a helpful response is given. This includes holding a restorative meeting, if appropriate, and keeping the child informed throughout the process. This approach ensures that the child knows that their thoughts and feelings are heard and respected.

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Overall experiences and progress of children and young people: good

The child lives in a tidy and warm environment. However, damage to the home is not promptly repaired. This includes damage that presents a risk, including a bedroom curtain rail that is broken away from the wall at one end, and the back patio doors not being secured. There are signs of general wear and tear to the paintwork, stair carpet, and some soft furnishings. This lack of maintenance undermines the family home atmosphere.

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How well children and young people are helped and protected: good

Incidents in the home are well managed. Reports are detailed and provide clear information about triggers, staff interventions, and actions taken after the incident. The child and staff are fully debriefed, and the deputy manager’s oversight is recorded.

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How well children and young people are helped and protected: good

Staff provide the child with good-quality key-work sessions. They focus on the child’s needs and relevant aspects of their daily life. Records are well written, and the child’s Inspection report for children’s home: 2562430 4 views and feelings are clearly reflected. Follow-up actions are identified and demonstrate that staff are dynamically supporting the child’s progress.

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How well children and young people are helped and protected: good

Staff follow the home’s protocol when the child goes missing from the home. They make concerted efforts to find the child and report to the relevant parties. Independent return home interviews take place to strengthen staff’s understanding of why the child went missing. Leaders also ensure that this is considered as a team, by holding a staff meeting to explore strategies to reduce the risk.

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How well children and young people are helped and protected: good

Risk assessments are effective. All known risks for the child are assessed and the risk level graded. They include comprehensive information about triggers which may lead the child to be at risk; this enables staff to be proactive in reducing the likelihood of an incident occurring. The risk assessments are easy to follow, and they are kept under regular review.

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How well children and young people are helped and protected: good

Physical interventions are proportionate. They are used when efforts to de-escalate situations have not worked, and the child or others are at risk of harm. The deputy manager conducts debriefs with the child and with staff and provides oversight to ensure that there is ongoing learning.

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How well children and young people are helped and protected: good

Staff demonstrate a sound understanding of the home’s whistle-blowing policy; this contributes towards the effectiveness of the home’s safeguarding culture.

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The effectiveness of leaders and managers: inadequate

The effectiveness of leaders and managers is judged as inadequate due to the repeated failure to appoint a suitable registered manager. Leaders have made efforts to recruit but these have been unsuccessful, and as a result, the home has not had a registered manager in post for three years. The responsible individual and quality assurance manager have supported the deputy manager in running the home. This has helped to minimise any negative impact on the child’s experiences and progress.

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The effectiveness of leaders and managers: inadequate

The home has a stable team and a low staff turnover, providing consistency for the child. Staff like working in the home and feel well supported by the deputy manager. They meet regularly as a team, together with the home’s therapist, and have reflective discussions about their practice. This enables the child to have consistent care that is therapeutically informed.

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The effectiveness of leaders and managers: inadequate

Supervision is effective. Leaders and managers have well-structured discussions with staff that address their well-being; they reflect on practice and identify clear actions for follow up. This helps staff to feel valued in the home and contributes to them providing a good quality of care.

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The effectiveness of leaders and managers: inadequate

Staff are well trained. They complete a comprehensive range of relevant training, which is kept up to date and equips them to meet the child’s needs. The organisation also provides weekly ‘nuggets’ for staff in all their homes, which cover topics such as Inspection report for children’s home: 2562430 5 understanding and working with anger, and working with anxiety and uncertainty. This approach builds staff confidence in their roles.

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The effectiveness of leaders and managers: inadequate

Risk assessments for staff are not well managed. They are not shared with all the leaders who should have oversight of them, and they are not kept under regular review. This shortfall could increase the risk of unsuitable adults working with children. Inspection report for children’s home: 2562430 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The registered provider must appoint a person to manage the children’s home if—

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Requirement Due date

there is no registered manager in respect of the home.

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Requirement Due date

If the registered provider appoints a person to manage the home, the registered provider must, without delay, give HMCI notice of—

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Requirement Due date

the name of the person so appointed; and

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Requirement Due date

the date on which the appointment takes effect. (Regulation 27 (1)(a) (2)(a)(b))

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Requirement Due date

This relates specifically to appointing a manager for the home and registering with the regulator. 14 December 2025

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires, and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications, and skills to meet the needs of each child. (Regulation 13 (1)(a)(b) (2)(a)(c)) 28 November 2025 Inspection report for children’s home: 2562430 7 In particular, leaders and managers must ensure that line managers oversee staff risk assessments and keep these under regular review.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph 1 requires the registered person to—

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

enable each child to participate in the daily life at the home. (Regulation 6 (1)(a)(b) (2)(c)(i)(ii))

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Requirement Due date

In particular, leaders and managers must ensure that damage to bedroom furniture is promptly repaired, peeled, and chipped paintwork is refreshed, missing window blinds are replaced, and the letter box cover and torn curtains are replaced. 28 November 2025

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished, and maintained so as to protect each child from avoidable hazards to the child’s health; (Regulation 12 (1) (2)(d))

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Requirement Due date

In particular, leaders and managers must ensure that broken curtain rails are immediately fixed, and the home’s patio doors are secured. 14 November 2025

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Requirement Due date

*This requirement is subject to a compliance notice. Inspection report for children’s home: 2562430 8

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Information about this inspection

The inspector has looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2562430 9

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Children’s home details

Registered provider address: 2 Thames Innovation Centre, Studio 52, Veridion Way, Erith, England DA18 4AL

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Inspector

Jo Mitchell, Social Care Inspector Inspection report for children’s home: 2562430 10 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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