Children's home run by Reflexion Care Group Limited in Shropshire

Inspection report for children’s home: SC366112 1 SC366112 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned by a private company. It provides care for one child who may experience social and emotional difficulties and/or have learning disabilities.

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Information about this children’s home

At the time of this inspection, one child was living at the home.

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Information about this children’s home

The home was temporarily closed between July 2023 and December 2024.

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Information about this children’s home

The manager has been in post since February 2025 and is suitably qualified and experienced. She registered with Ofsted in May 2025. She is also the manager of another children’s home in the organisation.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers outstanding

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 20 September 2022

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC366112 2

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Inspection date Inspection type Inspection judgement

20/09/2022 Full Good 14/03/2022 Interim Sustained effectiveness 14/12/2021 Full Requires improvement to be good 19/06/2019 Full Good Inspection report for children’s home: SC366112 3

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Overall experiences and progress of children and young people: good

Children receive individualised care and make steady progress. The child contributed to this inspection and said they never want to leave the home. They moved in eight months ago from another setting in the organisation and have settled in well. Another child moved on in a planned way in July 2023. These well-planned moves promote stability and help children feel secure.

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Overall experiences and progress of children and young people: good

The home is welcoming, clean and well maintained, providing a safe and comfortable environment for children. Decor reflects the child’s personality. At the time of this inspection, photos and Halloween decorations were on display, which promotes belonging and supports identity. The child has also contributed to maintenance by painting areas such as kitchen cupboards, further enhancing their sense of ownership and pride.

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Overall experiences and progress of children and young people: good

Consultation with children is strong. The child feels heard and is actively involved in decisions about their care. This contributes positively to their emotional well-being.

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Overall experiences and progress of children and young people: good

Education is prioritised, and children make good academic progress. The child is proud of their recent GCSE results, which reflect their hard work. Building on this achievement, they have embraced the move from school to college with confidence. They enjoy being able to use public transport to travel independently to college.

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Overall experiences and progress of children and young people: good

Hobbies and interests are actively supported, giving children opportunities for personal growth and learning. The child is encouraged to explore their passion for history, immerse themselves in themed events, like a pop culture convention, and embrace new adventures, such as a thrilling ghost tour during a recent holiday, which create lasting memories.

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How well children and young people are helped and protected: good

The child feels safe. They are comfortable expressing their thoughts and feelings without judgement and can identify trusted adults they would talk to if they were feeling upset or worried.

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How well children and young people are helped and protected: good

Safeguarding arrangements are effective and ensure that children are protected from harm. Staff understand risks, and safety plans offer guidance on how to manage them appropriately.

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How well children and young people are helped and protected: good

Incidents are extremely rare, and when they occur, they are well managed. Staff’s responses when children are upset or frustrated are nurturing and align with the home’s therapeutic ethos. This embedded approach to behaviour management reflects a child- focused safeguarding culture. Inspection report for children’s home: SC366112 4 The quality of direct work with children is a strength of the home. Regular discussions provide valuable opportunities for the child to explore their feelings and understand risks. Staff demonstrate sensitivity, set clear boundaries, and use these sessions to promote safety and emotional well-being.

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How well children and young people are helped and protected: good

Children do not go missing from the home, which reflects the strong, trusting relationships they share with the staff.

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The effectiveness of leaders and managers: outstanding

The child says the manager is a very important person in their life. This demonstrates the depth of trust and connection built over four years of consistent, high-quality care across the two homes the manager leads. This enduring relationship is at the heart of the manager’s practice, which is informed by a profound understanding of the child’s individual needs, history and aspirations. The manager’s approach ensures that the child’s well-being, voice and outcomes remain the central focus of the home, shaping every decision and action to promote stability, growth and a sense of belonging.

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The effectiveness of leaders and managers: outstanding

Staff speak highly of the manager, describing her as a ‘brilliant’ leader who models good practice and promotes their professional development. She has created a culture of safety and trust where staff feel valued and confident in their roles. This strong leadership enables staff to provide consistent, nurturing care, which helps children make sustained progress and thrive.

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The effectiveness of leaders and managers: outstanding

Monthly team meetings provide opportunities for reflection, targeted training refreshers, and rigorous reviews of children’s progress. These sessions spark innovative ideas and reinforce an unwavering commitment to delivering high-quality care to children. Complementing this, regular supervision sessions provide focused time for staff to evaluate their practice and develop strategies that consistently enhance outcomes for children.

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The effectiveness of leaders and managers: outstanding

The manager ensures that staff have the skills and knowledge they need to meet children’s needs through an ongoing training programme. The home’s therapeutic model of care is well understood by staff and consistently underpins their practice. As a result, children receive the care they need.

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The effectiveness of leaders and managers: outstanding

Effective relationships with external professionals are maintained, ensuring a seamless and well-coordinated approach to supporting and monitoring the child’s progress. This collaborative practice is recognised, with the child’s independent reviewing officer describing communication as ‘excellent’.

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The effectiveness of leaders and managers: outstanding

Organised monitoring systems help the manager to have effective oversight of the child’s care and the day-to-day running of the home.

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The effectiveness of leaders and managers: outstanding

Sufficient action has been taken to address the requirements raised at the last inspection. This demonstrates the manager’s ability to drive improvement. No new requirements or recommendations have been raised at this inspection. Inspection report for children’s home: SC366112 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC366112 6

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Amy Richards, Social Care Inspector Inspection report for children’s home: SC366112 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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