KPMS

Inspection report for supported accommodation provider: KPMS 1 KPMS Registered provider: KPMSUK LTD

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Inspected under the social care common inspection framework

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provider

This service registered with Ofsted on 23 October 2024. It provides accommodation for up to 56 looked-after children and care leavers across 15 shared houses and three single occupancy flats.

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provider

At the time of this inspection, 25 children aged 16 to 18 were living in the properties.

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provider

The service manager registered with Ofsted on 31 August 2023.

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provider

Inspection dates: The inspection was announced on 13 October 2025 and started that day. The inspectors were on site on 15 to 16 October 2025.

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Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately three years.

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Summary of findings

Leaders and managers are committed to providing children with holistic support to respond to their individual emotional and practical needs.

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Summary of findings

Children are provided with quality, homely environments to live in. Staff work well to support children to work towards and achieve independence.

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Summary of findings

Children have established, trusting relationships with staff, which enables positive outcomes. Children say they feel safe. Staff can identify the potential risks for children having received effective training to manage and improve safety. Inspection report for supported accommodation provider: KPMS 2 Children are encouraged to attend education and receive support to achieve their goals. Staff strive to enable children to feel secure and build emotional capacity to engage in education when they have opted out.

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Summary of findings

Professionals say that children are well supported and are positive about working with the provider.

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Summary of findings

Not all significant events are notified to Ofsted.

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Overall experiences and progress of children

Children have positive experiences and are fully involved in the planning of their own support. Other professionals and the children themselves can describe their achievements. One child said that their biggest achievement is ‘doing a [work] placement and being paid for it.’

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Overall experiences and progress of children

Children have positive relationships with staff. One child said: ‘Staff know me and said they see changes in me. They encourage me and motivate me.’

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Overall experiences and progress of children

Staff ensure the properties are well maintained, with children describing where they live as ‘home’. Bedrooms are personalised by the children according to their individual preferences.

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Overall experiences and progress of children

Staff support children to maintain positive relationships with friends and family. They identify risks with children when they are making plans to go into the community and wider areas. Strategies to support children are effective because the staff recognise and respond to particular risks, such as child criminal exploitation.

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Overall experiences and progress of children

The staff talk and write about children in a positive and reflective way. This helps children to feel valued and respected.

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Overall experiences and progress of children

Children know that staff will advocate for them. A child said: ‘I tell [the deputy service manager] and she will tell my social worker.’ The trusting relationships children have with staff promote open communication. One child said: ‘I have a little bit of anger. I was talking with a member of staff about having a therapist/counsellor. I have a mentor who supports me weekly where I can talk about it.’

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Overall experiences and progress of children

Staff use in-the-moment opportunities with children to have meaningful conversations and teach new skills. For example, when a child is cooking, the staff provide opportunity to talk about recent emotional difficulties.

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How well children are helped and protected

Staff know the children well and have a good understanding of the children’s individual characters and personalities. Inspection report for supported accommodation provider: KPMS 3 Staff respond appropriately to safeguarding concerns to keep children safe. Children say they feel safe.

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How well children are helped and protected

Staff and children speak about incidents. Staff ongoing liaison with the local authority informs the review and updating of risk assessments. Risk assessments reflect the individual needs and vulnerabilities of children. This promotes their safety.

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How well children are helped and protected

Children know whom to approach and how to raise a complaint or concern, for example about the registered service manager or nominated individual. Leaders and managers respond appropriately to allegations and have followed their procedures correctly when children have raised concerns. The managers inform safeguarding partners of incidents and children are safer as a result.

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How well children are helped and protected

Some children have a high level of episodes of going missing. Staff follow procedures for missing children but the recording of the context of episodes of going missing is not accessible. This does not enable leaders and managers to have sufficient oversight of the actions taken by staff to reduce episodes of going missing.

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How well children are helped and protected

Staff undertake relevant training and develop their skills and knowledge through completing further qualifications. This underpins their understanding of the needs of vulnerable children and how to support them effectively.

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How well children are helped and protected

Some staff recruitment files do not contain police checks from abroad. The process for recording the verification of references does not include any detail, so it is unclear if additional information is recorded at that time. This may impact on the suitability of staff being employed to work with children.

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How well children are helped and protected

The provider did not notify Ofsted when a child assaulted another child and required police involvement. This limits the regulator’s oversight and ability to monitor the provider.

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The effectiveness of leaders and managers

The registered service manager and nominated individual work well together alongside a senior management team. They have communication avenues in place to enable all staff to remain in contact with them every day and all day.

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The effectiveness of leaders and managers

Senior managers share areas of responsibility. The oversight is divided. During the inspection, the registered service manager referred to others for information about the service. Some aspects of the service are not sufficiently monitored, including information about when a child goes missing from the premises and a decision regarding the ongoing suitability of a child for supported accommodation.

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The effectiveness of leaders and managers

Supervision takes place regularly, reflecting the provider’s policy. There is also a mentoring arrangement for senior support staff to respond to the needs of other staff. This offers extra support along with the supervision and regular team meetings. Supervision records reflect the personal and professional development for Inspection report for supported accommodation provider: KPMS 4 staff. There is a clear focus on the necessary knowledge and skills to support the children’s individual needs and development.

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The effectiveness of leaders and managers

The provider has a successful recruitment and retention approach which has resulted in a stable and consistent staff team. Agency staff are not required. This is beneficial for the children, who establish lasting relationships with the permanent staff team.

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The effectiveness of leaders and managers

Leaders and managers accepted a child who was potentially not ready to live in supported accommodation when they were referred. Over the duration of their placement, it has become clear that the child will not be able to live independently in the future. This means the provider must appropriately assess the suitability of all referrals to ensure they can meet the needs of each child to progress to independence.

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The effectiveness of leaders and managers

The workforce plan has been regularly updated and reflects the current staffing structure. It shows the level of knowledge and skill staff have to respond positively to the needs of children. Some children have additional needs, such as autism and attention deficit hyperactivity disorder. Staff receive training in these areas to ensure they have the relevant skill and are well informed to support the children. Inspection report for supported accommodation provider: KPMS 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions.

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Requirement Due date

(Regulation 4 (1) (2)(f)) 15 January 2026

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

is instigated, or concludes (in which case, the notification must include the outcome of the child protection enquiry); 15 January 2026 Inspection report for supported accommodation provider: KPMS 6 there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

(Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f))

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Recommendations

 The registered person should ensure that staff are aware of the guidance on the management, recording and investigation of missing persons available from the police. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 55)  The registered person should ensure that recruitment practices are in place that ensure that staff are fit to work with young people and that they have the relevant skills, qualifications and recent experience to meet the needs of young people. In particular, ensure that overseas police checks are provided and details of verification of references are recorded. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 16)  The registered person should, whatever the size of the operation, ensure that the registered service manager has effective oversight and there needs to be appropriate management/organisational structure to support that. (‘Guide to the

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Recommendations

Supported Accommodation Regulations, including Quality Standards’, page 5)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: KPMS 7

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Supported accommodation provider details

Registered provider address: Park Lane Business Centre Unit 6, Park Lane, Langham, Colchester, Essex CO4 5NL

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Supported accommodation provider details

Registered service manager: Jermaine Jacobs

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Inspectors

Clare Hannah, Social Care Inspector Leah Stannard, Social Care Inspector Inspection report for supported accommodation provider: KPMS 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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Inspectors

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