Right Choice Service Ltd

Inspection report for supported accommodation provider - monitoring visit: Right Choice Service Ltd 1 Right Choice Service Ltd

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Registered provider: Right Choice Service Ltd

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and operated by a private provider. At the time of registration, the provider had 14 properties offering supported accommodation for up to 71 children. At the time of this visit, the provider had 15 properties registered, with the capacity to accommodate up to 76 children. On the day of this visit, 35 children were placed with this provider.

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provider

The provider, the nominated individual, who is also the director of the company, and the registered service manager were registered with Ofsted on 8 August 2024. The nominated individual resigned from this post in March 2025. A new nominated individual applied to register with Ofsted on 23 June 2025.

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provider

This visit was announced on the morning of the monitoring visit.

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provider

The inspectors visited one property and the head office. An inspector spoke to four children, the registered service manager, the director and a support worker.

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provider

Inspectors were aware during this monitoring visit that a serious incident that occurred at the setting is under investigation by the appropriate authorities. While Ofsted does not have the power to investigate incidents of this kind, actions taken by the setting in response to the incident were considered alongside other evidence available at the time of the monitoring visit to inform inspectors’ judgements.

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This monitoring visit

Ofsted carried out a monitoring visit following the receipt of serious safeguarding notifications and a complaint. The concerns related to leadership and management, Inspection report for supported accommodation provider - monitoring visit: Right Choice Service Ltd 2 poor living conditions, a staff member’s practices and the support being provided to children.

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This monitoring visit

During a visit to a property, it was found that throughout the accommodation there was an unpleasant odour. A bedroom was uninhabitable, unsanitary and unsafe. The room had a blocked, overflowing washbasin and an unclean toilet. Unwashed crockery, empty food packages, empty drink containers, food waste and clothing were covering the floor, bed and other surfaces. The room did not have a place for a child to comfortably sleep or a safe floor space to walk on. The staff had failed to intervene, as the child had not consented to them entering their room. The lack of staff action meant that the child’s living conditions had been extremely poor. The staff cleaned the child’s room later in the day.

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This monitoring visit

Children are not supported to administer and store their medication independently. The current medication arrangements are indicative of providing care rather than support to children. The staff store one child’s medication, which includes controlled drugs. Staff administer this medication to the child and maintain records of the administration. These arrangements do not support children to learn to manage and administer their own medication so that they are equipped to do this independently when they move on into adulthood.

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This monitoring visit

Staff do not consistently provide children with the support that they need to become more independent. The current policy to lock knives and cleaning products away, irrespective of whether there are identified risks, means that children cannot access the items that they require. A child reported that they had been unable to prepare meals because of this.

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This monitoring visit

Children generally feel safe. However, some children do not feel that they receive the support that they need to become independent.

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This monitoring visit

Children know how to make a complaint, and they have voiced their concerns to senior leaders.

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This monitoring visit

Leaders and managers demonstrate a commitment to supporting the staff, and they have ensured that the staff have the required skills for their role. The staff benefit from regular supervision sessions and ongoing training. Staff training includes specialist courses to meet the specific needs of children. Inspection report for supported accommodation provider - monitoring visit: Right Choice Service Ltd 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose. (Regulation 4 (1) (2)(a))

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Requirement Due date

Specifically, the registered person must ensure that:

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Requirement Due date

 children live in clean, hygienic and odour-free accommodation  children’s independence is promoted in relation to managing and storing their medication  there is not a blanket approach to locking knives and hazardous substances away. A risk management system must be in place to promote children’s independence 1 December 2025

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe; and 1 December 2025 Inspection report for supported accommodation provider - monitoring visit: Right Choice Service Ltd 4 ensure that an adequate level of support is available to the child to assist with the transition out of supported accommodation. (Regulation 7 (1) (2)(c)(l))

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Requirement Due date

*This requirement is subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Right Choice Service Ltd 5

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Supported accommodation provider details

Registered provider: Right Choice Service Ltd

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Supported accommodation provider details

Registered provider address: 512a 5th Floor, The Grange, 100 High Street, Southgate, London N14 6BN

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Inspectors

Sharon Payne, Social Care Inspector Shelley Chowdhury, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Right Choice Service Ltd 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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