Changing Generations JM Ltd

Inspection report for residential family centre: Changing Generations JM Ltd 1 Changing Generations JM Ltd Changing Generations JM Ltd 166a Bellingham Road, London SE6 1EJ Inspected under the social care common inspection framework

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Information about this residential family centre

This residential family centre provides parental assessments for up to three families at any one time and is staffed on a 24-hour basis.

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Information about this residential family centre

The centre and manager were registered with Ofsted in January 2025.

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Information about this residential family centre

At the time of this inspection, there were two families living at the centre undergoing assessment.

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Overall experiences and progress of

children and parents, taking into account good

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Overall experiences and progress of

How well children and parents are helped and protected good

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Overall experiences and progress of

The effectiveness of leaders and managers good

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Overall experiences and progress of

The residential family centre provides effective services that meet the requirements for good.

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Overall experiences and progress of

Date of previous inspection: not previously inspected

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Overall experiences and progress of

Overall judgement at last inspection: not applicable

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Overall experiences and progress of

Enforcement action since last inspection: not applicable Inspection report for residential family centre: Changing Generations JM Ltd 2

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Overall experiences and progress of children and parents: good

Families benefit from individualised assessments and from support that is responsive to their needs. Parents describe staff as ‘respectful, kind and calm’ in their approach, contributing to the nurturing and supportive ethos of this residential family centre.

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Overall experiences and progress of children and parents: good

Parental feedback is gathered, but tools such as reflection sheets and exit interviews are not used consistently, limiting their impact on improving the quality of the service. Parents feel confident raising any concerns, and they receive timely, effective responses from managers.

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Overall experiences and progress of children and parents: good

Parenting assessments are comprehensive and address the issues set out in court letters of instruction. Assessments are of a high standard and demonstrate good application of theoretical frameworks. Strengths and concerns are identified, providing a clear picture of each parent’s capacity to meet their child’s needs. Staff understand their roles and know how their work fits into the overall assessment and recommendations.

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Overall experiences and progress of children and parents: good

Parents receive tailored support through good-quality key-work sessions that also address any new challenges or emerging risks. Parents provide positive feedback, highlighting the value of the key-work sessions in promoting learning and personal development. One parent said, ‘I can see a lot of change in me as a person and as a mum.’

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Overall experiences and progress of children and parents: good

The needs of older children are well met. Their education and health needs are proactively addressed, with staff facilitating access to school, nursery and statutory assessments. This ensures continuity in the children’s learning and development.

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Overall experiences and progress of children and parents: good

A range of activities is available to parents, contributing to a positive and inclusive environment. Activities are in place, both in and outside of the home, including communal celebrations of key milestones, such as birthdays, and arranging day trips and holidays. Parents access structured parenting sessions and specialist groups. They are also encouraged to access community activities, such as music groups and baby massage. Monthly residents’ meetings provide a regular forum for parental participation and engagement.

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Overall experiences and progress of children and parents: good

Cultural needs are well addressed; feedback from an independent reviewing officer makes reference to the non-judgemental and supportive approach of staff.

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Overall experiences and progress of children and parents: good

The physical environment is of a good standard, clean, welcoming and child friendly. Staffing ratios are generally satisfactory, with efforts made to maintain consistency. Inspection report for residential family centre: Changing Generations JM Ltd 3

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How well children and parents are helped and protected: good

Children’s welfare is promoted effectively through well-structured assessment and support planning. Parents report that the centre provides a safe environment.

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How well children and parents are helped and protected: good

Multi-agency working is generally strong and contributes positively to safeguarding practice.

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How well children and parents are helped and protected: good

Managers take decisive action when safeguarding concerns arise. Incidents are managed appropriately, with good management oversight. However, the recording of incidents is not always clear or consistent.

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How well children and parents are helped and protected: good

Family risk assessments are updated in response to incidents or changes in family plans. Staff have a good grasp of safeguarding overall, but their understanding of the local authority designated officer (LADO) process is not sufficiently strong, meaning that procedures may not be consistently followed.

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How well children and parents are helped and protected: good

Risks are identified and responded to effectively. Staff benefit from clinical support and regular team discussions, which enhance their knowledge and help them to stay aware of potential concerns and how to manage them.

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How well children and parents are helped and protected: good

Day-to-day support is good, and families moving in and out of the home are mostly smooth. However, pre-placement suitability assessments are not consistently robust. They do not routinely consider the impact on families already residing in the centre when new placements are proposed. This limits the centre’s ability to fully assess compatibility and potential risks.

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The effectiveness of leaders and managers: good

Leaders and managers at the residential family centre demonstrate a sound understanding of the service’s strengths and areas for development. Strategic goals are both realistic and ambitious, helping to guide the centre’s ongoing development. Regular management reviews support this process and ensure that progress is monitored effectively.

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The effectiveness of leaders and managers: good

The registered manager knows the families well and is an empathic and knowledgeable social care practitioner. Staff consistently report feeling supported by leaders who are approachable and maintain an open-door culture. This openness encourages honest communication and helps to build trust across the team.

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The effectiveness of leaders and managers: good

Relationships with families are maintained, even when outcomes are hard to accept; this reflects the commitment of staff and managers to respectful and lasting engagement. One ex-resident said that she likes to keep in touch with the staff because ‘at the end of the day, they have been a big part of my and my child’s life.’

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The effectiveness of leaders and managers: good

Staff supervision is generally in place and of good quality, but there are some gaps in how it is recorded. The format used is not always consistent, which can limit its Inspection report for residential family centre: Changing Generations JM Ltd 4 effectiveness. Staff benefit from access to clinical therapeutic support. This enhances professional resilience and increases staff knowledge.

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The effectiveness of leaders and managers: good

Staffing levels are generally well managed, and safeguarding checks are thorough for both permanent and agency staff. However, there have been occasions where agency staff have outnumbered permanent team members, which may affect consistency of care. Leaders are aware of this and continue to work towards improving staffing stability.

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The effectiveness of leaders and managers: good

Regulatory reports are completed regularly and feed into the provider’s strategic planning. Managers are confident in challenging external agencies, including local authorities, when necessary. They maintain effective partnerships with professionals across the sector, including hosting events to strengthen collaborative working, such as open days. Inspection report for residential family centre: Changing Generations JM Ltd 5

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Recommendations

 The registered person should make every effort to achieve continuity of staffing. No more than half the staff on duty at any one time at the centre should be from an external agency, and no member of staff from an external agency should be alone on duty at night in the centre, unless they have successfully completed an induction period at the centre. (Residential family centres: NMS 15.4)  The registered person should ensure that a risk assessment is carried out before a placement to ensure that the centre is well placed to meet the family’s needs and that the family is able to fit in with the centre’s other residents. It should inform the level of supervision necessary for the parents and be kept under review throughout the placement. (Residential family centres: NMS 9.1)  The registered person should ensure that gaps in supervision recording are addressed and accurately recorded. (Residential family centres: NMS 17.2, 17.4)

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Recommendations

 The registered person should ensure that staff know of the managing allegations against staff procedure and that of the LADO role. (Residential family centres: NMS 18.1, 18.2)  The registered person should seek feedback following a placement from the parents, children (when of appropriate age) and professionals involved as part of their quality assurance process. (Residential family centres: NMS 1.15)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Changing Generations JM Ltd 6

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Residential family centre details

Registered provider: Changing Generations JM Ltd

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Residential family centre details

Registered provider address: 166a Bellingham Road, London SE6 1EJ

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Inspector

Amanda Burrows, Social Care Inspector Inspection report for residential family centre: Changing Generations JM Ltd 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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