TD Supported Living Services

Inspection report for supported accommodation provider: TD Supported Living Services 1 TD Supported Living Services Registered provider: Tonre Limited

p.1

Inspected under the social care common inspection framework

p.1

provider

This supported accommodation service is owned by a private provider. It offers accommodation for up to 10 individuals in self-contained units for the sole use of one person. The provider is also registered to deliver supported accommodation in a shared or group living situation in premises used to accommodate only looked-after children or care leavers. There are no properties currently in use for this purpose.

p.1

provider

At the time of this inspection, two looked-after children or care leavers were using this service.

p.1

provider

The nominated individual has been in post since this service was registered with Ofsted in December 2023. The nominated individual was also the registered service manager. They have recently resigned from this role. A new manager has been in post for one week and is not yet registered with Ofsted.

p.1

provider

Inspection dates: The inspection was announced on 20 October 2025 and started that day. The inspector was on site on 22 and 23 October 2025.

p.1

Outcome

Serious or widespread weaknesses lead to significant concerns about the experiences and progress of children. Leaders and managers must take urgent action to address failings. The next inspection will be within approximately 6 months.

p.1

Summary of findings

Until the very recent appointment of a new management team, regular changes in the staff team did not provide positive experiences for children. The constant changes affected their ability to talk to staff and build meaningful relationships.

p.1

Summary of findings

Children’s progress is limited because their needs are not fully reflected in their support plans. Inspection report for supported accommodation provider: TD Supported Living Services 2 Individual children’s risk assessments do not contain all relevant risks to children. They are not updated after significant events to provide staff with clear steps to follow to manage and reduce risks.

p.1

Summary of findings

Ineffective information-recording systems and poor record-keeping do not provide transparency in practice. This also significantly hinders management oversight of the service.

p.2

Overall experiences and progress of children

Poor admission procedures resulted in children coming into this service whose needs were beyond those that can be met by supported accommodation. This does not create positive experiences for children being inappropriately placed. A new management team has recently started to implement changes to improve admissions procedures to ensure that children’s needs are suited to supported accommodation from the outset.

p.2

Overall experiences and progress of children

There have been significant changes to the staff team. Children experienced different staff coming and going. One child commented: `I did not even know or speak to the staff before, they kept changing.’ Children say the recent changes are much better and they like the new managers. One child spoke about this being the first time there has been any consistency in staff approaches.

p.2

Overall experiences and progress of children

Children’s support plans do not consistently contain basic information. The plans do not reflect full details of children’s current needs, for example in respect of their physical and emotional health. The poor-quality plans limit staff understanding of children’s needs. The lack of information affects their ability to support them effectively and this hinders children’s progress.

p.2

Overall experiences and progress of children

Recently, children have stopped attending education. Their day lacks structure, which does not motivate them to gain the skills they need for later life. The new staff recognise the importance of education and are helping the children to find alternative provision that meets their needs.

p.2

Overall experiences and progress of children

Recent changes to the children’s flats create a homely, welcoming feel. Children chose new wall colours and furnishings, which make them personalised. One child commented: ‘Before the changes, I just used to stay in my bedroom, now I use all my flat.’ This investment in the children’s environment helps children to feel a sense of value and belonging. The entrance to the flats and communal hallways have chips to paintwork, a broken light cover, and carpets are damaged and stained in places. This does not mirror the homely and welcoming feel now seen in the children’s flats.

p.2

Overall experiences and progress of children

The children learn skills that will help them in later life. They become more independent as they learn housekeeping skills such as cooking, washing, and tidying. Other skills they are learning include shopping and budgeting. Inspection report for supported accommodation provider: TD Supported Living Services 3

p.2

How well children are helped and protected

The records of significant incidents are not consistently stored in the same place. Key information about risks to children is not always shared effectively in recordings or in staff handovers. This lack of information-sharing and poor recording results in important information being missed. This could leave children at risk of harm.

p.3

How well children are helped and protected

Children’s individual risk assessments are not always updated after significant events. The risk assessments do not contain all current risks for children with clear actions for staff to follow. The grading of risks in assessments is unclear because there are no dates included for staff to know when behaviour involving risks last occurred. Information about risks to children is currently in different documents. The lack of clarity in risk assessments does not provide staff with all the information they need to keep the children safe.

p.3

How well children are helped and protected

There are no systems to manage allegations against senior leaders. This leaves a lack of independent oversight to manage allegations safely. Procedures are in place to manage allegations against staff. Processes are followed when an allegation is made. Leaders and managers share information with the local authority designated officer to ensure that action is taken to protect the children.

p.3

How well children are helped and protected

Recent focused work with children helps them to understand how to keep themselves safe in their home and in the community. Sessions include managing risks of fire, safe relationships, and online safety.

p.3

The effectiveness of leaders and managers

The nominated individual acknowledged past issues with admissions procedures and shortfalls in the running of the service. The nominated individual stood down from the registered service manager position because they recognised that they could not perform both roles effectively. A new service manager has been appointed and has applied to register with Ofsted. They have been in post for one week. A new deputy manager is actively supporting the management team to improve the service for the children. Previous staff have moved on, and recruitment of new staff is under way.

p.3

The effectiveness of leaders and managers

The new management team is introducing changes to the internal auditing processes to help them to identify shortfalls in practice. Some key information remains incomplete. For example, the register for children coming into and leaving the service does not contain all the information required.

p.3

The effectiveness of leaders and managers

Leaders and managers are in the process of transferring all the children’s records into one place. Leaders and managers are implementing new recording systems. Poor systems have limited transparency of the practice in the service. The systems are significantly hindering leaders and managers’ oversight of the service, which includes the safety, progress, and experiences of children. Inspection report for supported accommodation provider: TD Supported Living Services 4 Quality of support reviews are not completed every six months. This is a missed opportunity for managers to analyse the safety, experience, and progress of children. The lack of review does not help leaders and managers to assess the quality of the service to set actions to improve.

p.3

The effectiveness of leaders and managers

Regular supervision sessions for staff are not taking place. Expectations and timescales for induction processes for new staff are not clear. There is no workforce development plan to outline the processes and timescales for supervision, induction, and training. This poor approach to practice does not ensure that staff have the right support, skills, and training to meet the children’s needs. Inspection report for supported accommodation provider: TD Supported Living Services 5

p.4

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.5

Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

ensure that the effectiveness of child protection policies is kept under review and ensure that, where appropriate, those policies are revised;

p.5

Requirement Due date

ensure that staff understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (2)(a)(c)(vi))

p.5

Requirement Due date

In particular, ensure that children’s risk assessments contain all relevant information and that they are updated after significant events. 30 December

p.5

Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates; 30 December Inspection report for supported accommodation provider: TD Supported Living Services 6 ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

p.5

Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe.

p.6

Requirement Due date

The registered person must compile, in relation to the supported accommodation undertaking, a plan (“the workforce plan”) which covers the following matters in respect of the recruitment and employment of all staff—

p.6

Requirement Due date

the experience and qualifications of managers and other staff, and any further training required for those managers and staff;

p.6

Requirement Due date

the processes and timescales for staff to complete induction, probation, and core training, including in safeguarding and health and safety;

p.6

Requirement Due date

the process for managing and addressing poor performance;

p.6

Requirement Due date

the process and timescales for supervision and monitoring of staff.

p.6

Requirement Due date

keep the workforce plan under review and, where appropriate, revise it, and

p.6

Requirement Due date

make a copy of the workforce plan available on request to the CIECSS.

p.6

Requirement Due date

(Regulation 10 (1)(a)(b)(c)(d)(e) (2)(a)(b)) 30 December

p.6

Requirement Due date

The registered person must maintain records (“case records”) in relation to each child accommodated by the supported accommodation undertaking which—

p.6

Requirement Due date

include the information and documents listed in Schedule 30 December Inspection report for supported accommodation provider: TD Supported Living Services 7 2, are kept up to date, and are signed and dated by the author of each entry.

p.6

Requirement Due date

if the child dies before attaining the age of 18, for 15 years from the date of the child’s death,

p.7

Requirement Due date

in cases not falling within sub-paragraph (a), for 75 years from the child’s date of birth, in a secure place by the supported accommodation undertaking.

p.7

Requirement Due date

The registered person must keep records of other information relating to the supported accommodation undertaking set out in Schedule 3.

p.7

Requirement Due date

maintain the records in Schedule 3, which may be kept in electronic form;

p.7

Requirement Due date

ensure that the records are kept up to date;

p.7

Requirement Due date

ensure that the records are accessible to children, the CIECSS and each accommodating authority;

p.7

Requirement Due date

retain the records for at least 15 years from the date of the last entry

p.7

Requirement Due date

(Regulation 25 (1) (2)(a)(b)(c)(d)) 30 December

p.7

Requirement Due date

The registered person must ensure that the following items, which may be kept in electronic form, are stored in an accessible manner—

p.7

Requirement Due date

children’s case records (see regulation 24);

p.7

Requirement Due date

the reports setting out the actions the registered person intends to take as a result of quality of support reviews (see regulation 32).

p.7

Requirement Due date

(Regulation 26 (g)(h)(i)) 30 December Inspection report for supported accommodation provider: TD Supported Living Services 8 The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review (“a quality of support review”) at least once every six months, which must take into account—

p.7

Requirement Due date

the views of children, including any feedback and complaints received;

p.8

Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

p.8

Requirement Due date

feedback from each child’s accommodating authority, staff, and any relevant persons;

p.8

Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met.

p.8

Requirement Due date

After completing a quality of support review, the registered person must produce a written report setting out the actions the registered person intends to take as a result of that quality of support review.

p.8

Requirement Due date

The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed, and make a copy of it available on request to each child’s accommodating authority.

p.8

Requirement Due date

(Regulation 32 (1)(a)(b)(c)(d) (2) (3)) 21 April 2026

p.8

Requirement Due date

The leadership and management standard is that the registered person enables, inspires, and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development

p.8

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.8

Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose; 30 December Inspection report for supported accommodation provider: TD Supported Living Services 9 ensure that staff have the experience, qualifications, and skills appropriate for the work that they are to perform;

p.8

Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

p.9

Requirement Due date

ensure that arrangements are in place for the supervision, training, and development of staff.

p.9

Requirement Due date

The registered person must prepare and implement a policy which—

p.9

Requirement Due date

is intended to safeguard children from abuse or neglect, and sets out the procedure to be followed in the event of an allegation of abuse or neglect.

p.9

Requirement Due date

The procedure to be followed in the event of an allegation of abuse or neglect must, in particular—

p.9

Requirement Due date

provide for liaison and cooperation with any local authority which is, or may be, making a child protection enquiry in relation to a child accommodated by the supported accommodation undertaking;

p.9

Requirement Due date

provide for the prompt referral of an allegation about current or ongoing abuse or neglect in relation to a child to the accommodating authority and, if different, the local authority in whose area the premises in which the child is accommodated are located;

p.9

Requirement Due date

provide for the prompt referral of an allegation about past abuse or neglect in relation to a child to the accommodating authority and, if different, the local authority in whose area the alleged abuse or neglect occurred;

p.9

Requirement Due date

provide for records to be kept of an allegation of abuse or neglect, and the action taken in response;

p.9

Requirement Due date

describe the measures which may be necessary to protect children following an allegation of abuse or neglect; 30 December Inspection report for supported accommodation provider: TD Supported Living Services 10 describe how and to whom staff are to report, without delay, any concern about abuse or neglect of a child.

p.9

Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

p.10

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.10

Requirement Due date

ensure that the premises used as supported accommodation—

p.10

Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces.

p.10

Requirement Due date

In particular, ensure that building entrances and hallways are well maintained, homely and welcoming. 30 December

p.10

Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: TD Supported Living Services 11

p.10

Supported accommodation provider details

Email address: admin@tdsupportedliving.co.uk

p.11

Inspector

Jamie Richardson, Social Care Inspector Inspection report for supported accommodation provider: TD Supported Living Services 12 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.11

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk .

p.12

Inspector

You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.12

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.12

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.12