Safe Haven Services Limited

Inspection report for supported accommodation provider - monitoring visit: Safe Haven Services Limited 1 Safe Haven Services Limited

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Registered provider: Safe Haven Services LTD

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is operated by a private provider in the east of England. The provider can accommodate up to 15 individuals in four homes in a shared or group-living situation in premises used to accommodate only looked-after children and care leavers.

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provider

At the time of the inspection, 13 looked-after children aged 16 and 17 were accommodated.

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provider

The service manager registered with Ofsted in June 2024.

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This monitoring visit

The purpose of this monitoring visit was to assess the progress made by the provider in meeting the steps set out in the compliance notices issued under section 22A of the Care Standards Act 2000. This relates specifically to Regulation 4 (the leadership and management standard) of The Supported Accommodation (England) Regulations 2023.

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This monitoring visit

The visit focused on evaluating the effectiveness of leadership and management. It examined how the registered person ensures that arrangements are in place to assess the suitability of children admitted to the provision and whether their needs can be met under The Supported Accommodation Regulations.

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This monitoring visit

A meeting was held with the registered service manager.

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This monitoring visit

Since the last full inspection, one child has been admitted to the provision. Inspection report for supported accommodation provider - monitoring visit: Safe Haven Services Limited 2 The registered person has completed further research to improve her understanding of the needs of children that can be appropriately supported under The Supported Accommodation Regulations.

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This monitoring visit

Leaders and managers have made improvements to the admission process. A new electronic system has been implemented to support consistent assessment of referrals. This system helps to ensure that regulatory requirements are considered and reduces the risk of children whose needs are outside of the scope of those for whom supported accommodation is appropriate being placed in the provision.

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This monitoring visit

Leaders and managers demonstrated how the new electronic referral system supports consistent decision-making. They provided examples of how suitability assessments are now more robust, including clear reasons for refusal that align with legislation and the provision’s statement of purpose.

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This monitoring visit

Following an evaluation of children’s needs, the provider made arrangements to support children requiring care to alternative provisions. This process was child centred, and the children were involved in decision-making. As a result of this evaluation, some homes registered under supported accommodation have now been closed.

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This monitoring visit

The registered person has now completed a review of all children currently being supported and confirmed that all children’s needs fall within the remit of supported accommodation. However, not all children have up-to-date risk assessments and support plans. Further work is required to ensure that the registered person can demonstrate ongoing oversight of all children’s needs and how these will be met.

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This monitoring visit

Overall, the provider has made sufficient progress to meet the steps set out in the compliance notice. A new requirement has been raised relating to ensuring effective oversight of the provision. The other requirements identified in the full inspection report were not considered during this visit and will be monitored as part of a future inspection. Inspection report for supported accommodation provider - monitoring visit: Safe Haven Services Limited 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose. (Regulation 4 (1) (2)(a))

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Requirement Due date

In particular, ensure that leaders and managers’ oversight is effective. 31 October 2025

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child; 31 October 2025 Inspection report for supported accommodation provider - monitoring visit: Safe Haven Services Limited 4 keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

co-operate with the child’s accommodating authority in agreeing the child’s placement plan or, as the case may be, pathway plan. (Regulation 7 (1) (2)(a)(b)(c)(d))

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Requirement Due date

The registered person must compile, in relation to the supported accommodation undertaking, a plan (“the workforce plan”) which covers the following matters in respect of the recruitment and employment of all staff—

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Requirement Due date

the experience and qualifications of managers and other staff, and any further training required for those managers and staff;

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Requirement Due date

the processes and timescales for staff to complete induction, probation and core training, including in safeguarding and health and safety;

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Requirement Due date

the process for managing and addressing poor performance;

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Requirement Due date

the process and timescales for supervision and monitoring of staff. (Regulation 10 (1)(a)(b)(c)(d)(e)) 31 October 2025

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

Subject to paragraph (4), the registered person may only—

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Requirement Due date

employ an individual for the purposes of the provision of supported accommodation, or

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Requirement Due date

if an individual is employed by a person other than the registered person to work for the supported accommodation undertaking in a position in which the individual may have regular contact with children, allow that individual to work for the supported accommodation undertaking, if the registered person is satisfied that the individual satisfies the requirements in paragraph (3).

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Requirement Due date

The requirements are that— 31 October 2025 Inspection report for supported accommodation provider - monitoring visit: Safe Haven Services Limited 5 full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 1. (Regulation 17 (1) (2)(a)(b) (3)(d))

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development,

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Requirement Due date

receive practice-related supervision by a person with appropriate experience, and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 18 (4)(a)(b)(c)) 31 October 2025

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(f)) 31 October 2025

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review (“a quality of support review”) at least once every six months, which must take into account—

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons. (Regulation 32 (1)(b)(c)) 31 January 2026

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Safe Haven Services Limited 6

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Supported accommodation provider details

Registered provider: Safe Haven Services LTD

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Supported accommodation provider details

Registered service manager: Stella Bakare

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Inspector

Eileen Bultitude, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Safe Haven Services Limited 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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