Children's home run by Care Worldwide (Carlton) Limited

Inspection report for children’s home: 2821012 1 Registered provider: Care Worldwide (Carlton) Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It provides care for up to four children who may experience social and emotional difficulties or have learning disabilities.

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Information about this children’s home

Four children were living in the home, and they were all spoken with at the time of this inspection.

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Information about this children’s home

This is the first inspection of the home. The home and the manager registered with Ofsted in April 2025.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2821012 2

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Overall experiences and progress of children and young people: good

Children build very strong and trusted relationships with staff. Children describe the staff as ‘kind’ and ‘caring.’ Staff speak kindly about the children and are proud of their progress and achievements. Children said that the staff are nice and there is always time for a hug. Children receive individualised care and support that helps them to build a strong sense of stability and belonging.

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Overall experiences and progress of children and young people: good

Children are making good progress in all areas of their lives. They have made significant progress in their education, which helps prepare them for their future. Children talk positively about their further education plans and said that staff also really help them to learn independence skills, such as budgeting and cooking. Progress towards independence is well documented in informative booklets. These booklets help children to see how well they are doing and refer back to their learning.

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Overall experiences and progress of children and young people: good

The views of children are integral to the running of the home. The home is very personalised. Children benefit from spacious bedrooms that are highly individualised and meet their needs, tastes and wants. Children’s views are sought, respected, and responded to. Children know they will be listened to. When children want large or expensive items, they enjoy creating presentations to present their request to the manager. The children’s guide is informative and easy to understand. However, it does not inform children about how to contact the Office of the Children’s Commissioner.

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Overall experiences and progress of children and young people: good

Children are encouraged to have hobbies and follow their passions. One child regularly attends national competitions with staff support. Children benefit from going on holidays, having driving lessons and trips to the park. There is a culture of positive praise, and the achievements of children are recognised and recorded with rewards, certificates and in memory books. However, when consequences have been applied, they have not been clearly explained to children, causing them upset and distress.

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Overall experiences and progress of children and young people: good

Children are proud of their memory books. They are a celebration of activities, concerts, meals out and birthdays, with written descriptions and photos detailing the memories and emotions of children.

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How well children and young people are helped and protected: good

Children feel safe. One said, ‘We are supported by good staff who understand us.’ Children said they talk to staff about anything and that staff are easy to trust.

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How well children and young people are helped and protected: good

Children are involved in regular reviews of their plans. Staff respond immediately to any concerns about the safety of the children and ensure the right professionals are involved in their care. There is good communication about safeguarding concerns with the relevant people, and external advice and support are valued. Staff provide the right care for children and keep them safe. The risks to children are reducing. Inspection report for children’s home: 2821012 3 When children are subject to court-ordered restrictions, this is managed thoughtfully with as little impact to children as possible. All the children are supported to take risks appropriate to their age and understanding. Children and staff have regular talks about relevant issues, and this helps children to understand risks. However, when children have been physically held by the manager to keep the child or others safe, the manager has not ensured there is independent oversight of this hold and that support is offered to the

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How well children and young people are helped and protected: good

The number of times that children go missing from the home has reduced. Children choose to spend time with staff and seek them out for company. Children’s missing-from- home plans are clear and detailed, and staff know who to contact and what to do to reduce risk if a child goes missing from home. However, plans do not include an up-to- date description of children, which could cause unnecessary delay.

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How well children and young people are helped and protected: good

When children make allegations, there is good support in the initial stages. The well- being of children is at the centre of staff practice. However, steps must be taken to assess the level of harm to children, in line with the provider’s procedures and expectations.

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The effectiveness of leaders and managers: good

The registered manager is highly valued by the children and staff. She is a caring and compassionate individual who goes above and beyond for the children in her care. Children said the manager keeps the cards they make for her, she takes time to listen to them, and they go out on ‘dates.’ Children want to live in this home. The manager and staff have high expectations and aspirations for the children.

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The effectiveness of leaders and managers: good

Training and development opportunities are focused on ensuring that the staff meet the specific needs of the children. The manager maintains an overview of the skills and abilities of the staff. She is proactive in sourcing and arranging extra training, as necessary. The understanding of the provider’s model of care has been enhanced by the training that staff have received. Children benefit from staff who have advanced their skills in support and well-being.

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The effectiveness of leaders and managers: good

Staff meetings reflect the high expectations of the manager, and there are actions and goals for the team to achieve. They reflect the support offered to staff and a clear review of the needs of the children. Staff supervision sessions also recognise when staff do well, while also holding them to account. However, not all staff receive regular supportive supervision sessions in line with provider expectations.

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The effectiveness of leaders and managers: good

The environment is reflective of a domestic family home. It is homely and welcoming, with the decoration and furnishings being maintained to a high standard. The manager has made changes in the home in response to the children’s wishes. There is an effective audit programme to ensure that quality is maintained and feedback from children, visitors and families is valued. Inspection report for children’s home: 2821012 4 The quality of professional relationships is very good. Feedback from external agencies and professionals is exceptionally positive. They said that communication with staff is excellent and that staff are caring with an in-depth knowledge of the children. The manager and staff are well prepared for children’s meetings and reviews and are committed to ensuring that children are advantaged by living in the home. When necessary, the manager challenges professionals to secure the best possible care for

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The effectiveness of leaders and managers: good

children. Inspection report for children’s home: 2821012 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards.’ The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child. (Regulation 12 (1) (2)(a)(i))

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Requirement Due date

In particular, the registered person should ensure that allegations are responded to in line with provider expectations.

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Requirement Due date

In particular, the registered person should ensure that documents to support children who go missing from the home contain up-to-date details.

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Requirement Due date

In addition, the registered person should ensure that there is independent oversight of all incidents where a child has been physical held. 31 December 2025

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Recommendations

 The registered person should ensure that when consequences are given to children, the child is made aware of the consequence, and they are supported to understand this. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 46, paragraph 9.38)  The registered person should ensure that systems are in place so that all staff, including the manager, receive supervision of their practice from an appropriately qualified and experienced professional, which allows them to reflect on their practice and the needs of the children assigned to their care. The registered person should Inspection report for children’s home: 2821012 6 ensure that supervision is carried out in line with provider expectations. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 61, paragraph 13.2)  The registered person should ensure that the children in their care understand their

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Recommendations

rights as a child living in a children’s home. Children must be informed of how to contact the Office of the Children’s Commissioner for advice and assistance about their rights and entitlements. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 23, paragraph 4.19)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2821012 7

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Children’s home details

Registered provider: Care Worldwide (Carlton) Limited

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Children’s home details

Registered provider address: 1st Floor Cloister House Riverside, Three New Bailey, New Bailey Street, Salford M3 5FS

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Inspectors

Jo Cansfield, Social Care Inspector Inspection report for children’s home: 2821012 8 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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