Milestone Global Connects

Inspection report for supported accommodation provider: Milestone Global Connects - Milestone GC1 1 Milestone Global Connects Registered provider: Milestone Global Resources Ltd

p.1

Inspected under the social care common inspection framework

p.1

provider

The service is operated by an organisation owned by Milestone Global Resources Ltd. It provides accommodation for up to 21 looked-after children and care leavers in five ring-fenced shared premises.

p.1

provider

At the time of this inspection, 19 individuals were accommodated, 17 of whom were looked-after children aged 16 and 17.

p.1

provider

The provider and service manager registered with Ofsted on 18 August 2023.

p.1

Inspection dates: 22 to 24 October 2025

The inspection was announced on 20 October 2025 and started that day. The inspector was on site from 22 to 24 October 2025.

p.1

Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be in approximately three years.

p.1

Summary of findings

Children feel safe, heard and supported in their journey towards independence.

p.1

Summary of findings

The registered service manager and staff prioritise children’s safety and well-being.

p.1

Summary of findings

Decisions for children to move in are fully considered. Inspection report for supported accommodation provider: Milestone Global Connects - Milestone GC1 2

p.1

Overall experiences and progress of children

Staff build positive relationships with children. This enables children to feel valued, understood and empowered.

p.2

Overall experiences and progress of children

Staff support children in developing independent living skills. Children progress through a programme of activities that help them transition towards independence. One child said, ‘I can cook. When I came here, I couldn’t cook.’

p.2

Overall experiences and progress of children

Children make significant progress emotionally, socially and educationally. This enables them to become more confident in communicating in English, engaging with peers, and participating in activities such as college. Staff are ambitious for children and support them in progressing in education. Most children are in education. The remaining few children are waiting for a place at college and have access to a virtual college.

p.2

Overall experiences and progress of children

Staff treat children with respect and dignity. They are culturally sensitive and demonstrate an understanding of the specific needs of unaccompanied asylum- seeking children, including handling language barriers and cultural differences.

p.2

Overall experiences and progress of children

Staff are responsive to children’s cultural needs. They provide translation and interpretation support, celebrate children’s cultural identities and promote faith- based observations.

p.2

Overall experiences and progress of children

Children say they feel safe and secure in their homes. Staff provide comfortable and stable environments where children settle well and are encouraged to personalise their rooms. This helps children develop a sense of pride and belonging.

p.2

How well children are helped and protected

Leaders and managers create an inclusive and nurturing environment, where children feel safe and secure. This protects children from harm and helps in developing their self-reliance and resilience.

p.2

How well children are helped and protected

Staff help children settle into the accommodation at their own pace. They take proactive steps to connect children with education and healthcare services, as well as specialist services, such as solicitors and community mental health services. This ensures that children receive tailored support in a timely manner from the right services.

p.2

How well children are helped and protected

Children know how to raise concerns and complaints. Leaders and managers take complaints seriously and respond to them appropriately. This ensures that children’s voices are heard, and they develop confidence in those around them to address matters.

p.2

How well children are helped and protected

Children rarely go missing. Staff take proactive steps to minimise the likelihood of children going missing. They get to know individual children’s routines and their Inspection report for supported accommodation provider: Milestone Global Connects - Milestone GC1 3 family and friendship networks. They find out about what led to missing-from-home episodes previously and work with children to explore alternatives to being away safely.

p.2

How well children are helped and protected

Staff help the children understand the expectations of living in the accommodation by providing clear boundaries for them to live peacefully with one another. This enables children to develop socially in terms of living with others.

p.3

How well children are helped and protected

Leaders implement safer recruitment procedures to prevent unsuitable people from being employed to work with children. However, there are inconsistencies in the records of explanations for any recognised gaps in employment and in the verification of references.

p.3

The effectiveness of leaders and managers

The registered service manager and nominated individual work well together to oversee the service and to ensure that children receive good support.

p.3

The effectiveness of leaders and managers

Leaders and managers provide staff with regular supervision. This provides opportunities for staff to reflect on their work with children and identify what is working well. It also offers opportunities for staff to discuss their well-being and development. This safeguards children and minimises their risks.

p.3

The effectiveness of leaders and managers

When accepting referrals, leaders and managers give due consideration to the child’s assessed needs, risk assessment, support required and matching with children who are already using the service.

p.3

The effectiveness of leaders and managers

Leaders and managers demonstrate strong partnership working. A social worker said, ‘Communication from the provider has been excellent. Updates on the children’s progress are timely, clear and informative. Staff communicate effectively with social workers and other professionals.’ This ensures a coordinated approach, and everyone involved with children is well informed.

p.3

The effectiveness of leaders and managers

Leaders and managers have not reviewed the statement of purpose and other key documents, such as the young person’s guide and missing-persons policy. A greater level of oversight is needed to ensure that these documents reflect the service being provided.

p.3

The effectiveness of leaders and managers

Leaders and managers routinely monitor the quality of support provided to children. They gather feedback from children, carers and professionals. They actively identify their strengths and respond to areas for development. This demonstrates a genuine commitment to continuous improvement in service delivery.

p.3

The effectiveness of leaders and managers

Leaders and managers use an effective system to track children’s experiences. This helps identify progress made by children and demonstrate the positive impact the service has on individual children. Inspection report for supported accommodation provider: Milestone Global Connects - Milestone GC1 4

p.3

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.4

Requirement Due date

The registered person must compile a statement (“statement of purpose”) which covers the following matters in respect of the supported accommodation undertaking.

p.4

Requirement Due date

Its purpose, including ethos, core aims and function;

p.4

Requirement Due date

The category or categories of supported accommodation it offers;

p.4

Requirement Due date

The address of the registered provider’s principal office, except where this is the same address as where the children are accommodated. (Regulation 9 (1)(a)(b)(g)(r))

p.4

Requirement Due date

In particular, the registered manager must ensure that the statement of purpose reflects the service that is delivered in practice. 14 December 2025

p.4

Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

p.4

Requirement Due date

The requirements are that full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 1.

p.4

Requirement Due date

Information required in respect of persons seeking to register in respect of, or to work for, a supported accommodation undertaking. A full employment history, together with a satisfactory explanation of any gaps in employment, in writing. (Regulation 17 (3)(d)) 30 November 2025

p.4

Recommendations

 The registered person should ensure that children receive an effective introduction to the service so that they understand the information in the young person’s guide, which must outline important details, such as what they can Inspection report for supported accommodation provider: Milestone Global Connects - Milestone GC1 5 expect from the service. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 42)  The registered person should prepare and implement child protection policies. These include a safeguarding policy (regulation 20) and a missing-persons policy (regulation 21). These policies must clearly set out the arrangements for keeping children safe from harm in supported accommodation. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 54)

p.4

Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Milestone Global Connects - Milestone GC1 6

p.5

Supported accommodation provider details

Registered provider: Milestone Global Resources Ltd

p.6

Inspector

Phyllis Dyer, Social Care Inspector Inspection report for supported accommodation provider: Milestone Global Connects - Milestone GC1 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.6

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.7

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.7

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.7