Angel UK Care Supported Accommodation Service

Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service Angel UK Care Supported Accommodation Service

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Registered provider: Angel UK Care Limited

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Inspected under the social care common inspection framework

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provider

Angel UK Care Limited registered as a supported accommodation provider with Ofsted on 4 April 2024. The nominated individual is also the director. The registered service manager left in January 2025.

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provider

The provider offers ring-fenced shared accommodation for up to 10 children across three premises.

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provider

At the time of the monitoring visit, two children aged 16 and 17 were living in one of the shared premises.

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This monitoring visit

Ofsted carried out a full inspection on 28 July 2025. The inspection identified widespread shortfalls across the service, impacting on the experiences and progress of children. Ofsted issued a notice restricting the accommodation of any further children and two compliance notices relating to the leadership and management and protection standards.

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This monitoring visit

A monitoring visit was undertaken on 11 September 2025 to review the progress made. The provider had begun to address the concerns raised. The restriction of accommodation continued, and two compliance notices were reissued.

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This monitoring visit

No new children have been admitted. The provider has sustained and is building on previous progress. Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service Both compliance notices are met. The home’s rules are now implemented consistently.

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This monitoring visit

The managers have written new procedures for screening referrals and managing new admissions. The nominated individual has an improved understanding of the children whose needs are suitable for supported accommodation.

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This monitoring visit

Staff training and their understanding of the provider’s policies have greatly improved. The staff’s understanding of the support children require to feel safe and their awareness of the risks of sexual exploitation has increased. Staff provide children with the practical and emotional support they need.

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This monitoring visit

A new electronic system is used by staff to update and record risk assessments. There is some inconsistency in how and where the information is recorded in the children’s files. Risk assessments are updated, but they are not comprehensive, as some information is on older forms and not carried forward into the new templates.

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This monitoring visit

There are new support plan templates for the children, which incorporate their voice and what they want to achieve. The format is clear and addresses key areas, but the content is generic and not tailored to the individual needs of the children. One child has emerging mental health needs, which are being addressed in practice but are not written in their support plan, which could lead to inconsistent practice.

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This monitoring visit

Managers are not consistently notifying Ofsted of significant events. This includes a child being arrested and at risk of criminal exploitation. This limits Ofsted’s ability to monitor the service effectively.

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This monitoring visit

Safer recruitment practice is improving, but some files have unsatisfactory references.

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This monitoring visit

Staff speak positively about their supervision and the availability and support received from managers. The proposed registered manager has not received supervision since before the first monitoring visit. Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The registered person must ensure that a notification made under this regulation—

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Requirement Due date

the event concerned; 20 October 2025 Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service any other individuals or organisations who or which have been notified;

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

is made or confirmed in writing. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f) (4)(a)(i)(ii)(iii)(b))

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

the individual has the experience, qualifications and skills appropriate for the work that the individual is to perform,

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 1. (Regulation 17 (1) (3)(b)(d))

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Requirement Due date

In particular, the provider must ensure that references are available prior to managers starting their employment. 9 January 2026

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development,

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Requirement Due date

receive practice-related supervision by a person with appropriate experience, and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 18 (4)(a)(b)(c))

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Requirement Due date

In particular, the provider must ensure that managers receive suitable supervision to support them in their role and ensure effective oversight of the service. 9 January 2026

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full 9 January 2026 Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

ensure a plan for support is in place to support the child to develop the resilience and skills required to transition out of supported accommodation when the child is ready to live more independently;

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Requirement Due date

ensure that children are supported to understand and manage the impact of any experience of abuse or neglect. (Regulation 7 (1) (2)(b)(c)(k)(n))

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service

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Supported accommodation provider details

Registered provider: Angel UK Care Limited

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Inspectors

Seka Graovac, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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