Children's home run by Netpex Care Ltd

Inspection report for children’s home: 2834388 1 Registered provider: Netpex Care Ltd.

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned and provides care for up to three children with social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, one child was living at the home.

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Information about this children’s home

The service and the manager registered with Ofsted on 25 May 2025.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: not previously inspected

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requires improvement to be good

Overall judgement at last inspection: not applicable

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requires improvement to be good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2834388 2

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improvement to be good

While the child is making progress and having some positive experiences, the overall judgement is impacted by shortfalls in leadership and management and the help and protection of children.

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improvement to be good

Good relationships have been formed between the child and the staff. Staff understand the child’s needs well and they work together to ensure that the child benefits from positive experiences. Activities inside and outside the home are planned and arranged to enrich the child’s experiences. The child enjoys living at the home and feels that staff are supportive.

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improvement to be good

The child is not currently enrolled in full-time education. However, there are alternative arrangements in place, and the senior leaders are advocating for the child to ensure a return to school.

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improvement to be good

The child’s wishes and feelings are responded to. Their bedroom was redecorated with colours chosen by the child, and a new television was purchased at their request. The child said that they can express their wishes and that staff are responsive.

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improvement to be good

Staff recognise the importance of the child spending time with their family. There are clear arrangements for organising and supporting the child to have positive experiences with significant people in their lives. Proportionate risks are taken to promote family time and, consequently, family time has been increased. In addition, appropriate support has been facilitated to improve the relationships between the child and family members.

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improvement to be good

Since the opening of the home, serious safeguarding incidents have been taking place. The staff work relentlessly to ensure the child’s safety in relation to various risks of exploitation. Staff consistently follow the guidance recorded in the child’s plans when the child is at risk of harm. However, the child is not being consistently supported and educated to learn about their vulnerabilities.

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improvement to be good

The home is designed and furnished to meet children’s needs. Children’s bedrooms are set up to be child friendly. However, some maintenance issues have not been addressed. The back of the garden fence remains broken, and safety hazards are not being checked and removed promptly. There were sharp plastic items on a bedroom floor that could pose a risk to a child, and the child’s bedroom and their bed were not clean.

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improvement to be good

The child has frequently gone missing from the home, although incidents have reduced more recently. Staff attempt to follow the child, and they report their concerns of Inspection report for children’s home: 2834388 3 exploitation appropriately. Staff also adhere to the conditions set out in the restriction of liberty for the child. However, the recording of such incidents is weak. Various significant safeguarding records could not be located by the senior leaders during this inspection.

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improvement to be good

One allegation of harm has been missed by the registered manager and there is no record of consultation with the local authority designated officer and the social worker. This is not in line with the child’s risk assessment and safeguarding procedures. This results in a missed opportunity to safeguard the child and assess safe working arrangements for staff.

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improvement to be good

Notifications have not been submitted to Ofsted regarding incidents of potential exploitation and serious incidents of police involvement. This affects Ofsted’s ability to monitor the home effectively.

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improvement to be good

The recruitment process is thorough and follows safer recruitment guidance for permanent and agency staff. This helps to ensure that children are cared for by suitable adults.

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The effectiveness of leaders and managers: requires improvement to be good

A new responsible individual has been appointed since the home opened. The registered manager was absent during this inspection.

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The effectiveness of leaders and managers: requires improvement to be good

Feedback about the leadership team is mixed. Professionals working in the wider organisation speak positively about the way the home is run. However, staff working in the home raise concerns about staffing levels and the support that they receive from senior leaders.

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The effectiveness of leaders and managers: requires improvement to be good

Staff recruitment is an ongoing challenge, which managers are seeking to address. In the meantime, there is a reliance on agency staff to ensure that staffing ratios are sufficient to safely care for the child. This means that the child is not always looked after by adults who know them well.

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The effectiveness of leaders and managers: requires improvement to be good

The registered manager’s oversight of the quality of care the child receives varies in quality. For example, some debriefs with the child and staff after serious incidents are not recorded, but some of the registered manager’s evaluations of the incidents are sound and reflective.

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The effectiveness of leaders and managers: requires improvement to be good

Staff have received training that is deemed mandatory by the organisation. However, staff do not regularly receive supervision. As a result, the registered manager is not frequently making sure that all staff know how to safely meet the child’s needs in line with their care plan and risk assessment, or discussing staff development. Inspection report for children’s home: 2834388 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health. (Regulation 12 (1) (2) (a)(ii)(b)(d)) 5 December 2025

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Requirement Due date

The procedure to be followed in the event of an allegation of abuse or neglect must, in particular—

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Requirement Due date

provide for the prompt referral of an allegation about current or ongoing abuse or neglect in relation to a child to the placing authority and, if different, the local authority in whose area the home is located;

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Requirement Due date

provide for the prompt referral of an allegation about past abuse or neglect in relation to a child to the placing authority and, if different, the local authority in whose area the alleged abuse or neglect occurred;

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Requirement Due date

provide for records to be kept of an allegation of abuse or neglect, and the action taken in response;

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Requirement Due date

describe the measures which may be necessary to protect children following an allegation of abuse or neglect. (Regulation 34 (2) (b)(c)(d)(e)) 5 December 2025 Inspection report for children’s home: 2834388 5 The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(d)(e)(h))

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Requirement Due date

In particular, the registered manager should consistently record debriefs after the incidents and ensure that staff receive regular supervision. Furthermore, the registered manager and senior leaders should ensure that children’s records are accessible to relevant professionals. 5 December 2025

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

a child protection enquiry involving a child —

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Requirement Due date

is instigated; or 5 December 2025 Inspection report for children’s home: 2834388 6 concludes (in which case, the notification must include the outcome of the child protection enquiry); or

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

A notification made under this regulation—

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Requirement Due date

the other persons, bodies or organisations (if any) who or which have been notified; and

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

must be made or confirmed in writing. (Regulation 40 (4)(a)(b)(c)(d)(i)(ii)(e) (5)(a)(i)(ii)(iii)(b))

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2834388 7

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Children’s home details

Registered provider address: 20 Heathland Road, London N16 5NH

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Inspector

Sonata Brisley, Social Care Inspector Inspection report for children’s home: 2834388 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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