On Track Care Services LTD

Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD On Track Care Services LTD

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Registered provider: On Track Care Services Ltd

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Inspected under the social care common inspection framework

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provider

On Track Care Services LTD is a private provider, offering ring-fenced shared accommodation for up to 16 children across three premises in West London.

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provider

At the time of the monitoring visit, the service was providing supported accommodation for eight children aged 16 or 17 who were looked-after children or care leavers.

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provider

The service registered with Ofsted in January 2024. The current registered service manager registered in April 2025. The monitoring visit was facilitated by the nominated individual, who is also the director.

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This monitoring visit

Ofsted carried out a full inspection on 1 September 2025. The inspection identified serious shortfalls impacting on the experiences and progress of children. Ofsted issued two compliance notices relating to leadership and management and the fitness of staff.

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This monitoring visit

This monitoring visit was carried out to monitor the provider’s progress in meeting the steps identified in the compliance notices.

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This monitoring visit

The inspection found that the provider has taken action to address some of the concerns raised in the compliance notices. Sufficient action has been taken in respect of the compliance notice relating to leadership and management. However, shortfalls in safer recruitment practice remain. The provider has not demonstrated that they have a system to ensure that safe recruitment practices are followed. The managers were unable to demonstrate all staff recruitment files had full and Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD satisfactory information available. Therefore, a compliance notice relating to the fitness of staff was issued.

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This monitoring visit

No children have been admitted since the inspection. Only children within the scope of supported accommodation and recently turned 18 care leavers were accommodated at the time of the monitoring visit.

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This monitoring visit

The nominated individual and the service manager have introduced new procedures to help evaluate the suitability of new admissions. Changes include ensuring that there is sufficient information at the point of referral to determine the risks and needs of children and consider the impact on children already living in the homes.

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This monitoring visit

Leaders have introduced weekly staff meetings to improve the communication with staff. This increases the potential for a shared understanding of the children’s needs and better preparation for new admissions.

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This monitoring visit

The provider has begun to explore, but not yet addressed, issues relating to a blanket approach to risks, such as removing knives from the kitchen, storing medication in the office in the homes and the use of CCTV. These approaches do not help prepare children for independent living.

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This monitoring visit

The nominated individual has extended access to staff recruitment files to junior managers to try to ensure consistency during the absence of senior managers. Consequently, staff files were accessible during the monitoring visit.

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This monitoring visit

There are weaknesses in the recruitment process, particularly in exploring staff’s employment history, gaps in employment and references, and reasons for leaving previous employment with children or vulnerable adults. Some application forms were missing dates of employment, and there was no evidence that the provider explored information that should have prompted curiosity.

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This monitoring visit

The provider does not have a clear overview of staff training needs. Not all staff have up-to-date mandatory training, and one member of staff was not on the training matrix at all. There is no clear indication of how induction and probation periods are evaluated, and what additional support staff who have limited experience with working with children in care and/or are new to the country may need in order to adjust to their new roles. This potentially limits the support that staff can provide to the children.

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This monitoring visit

Leaders and managers have ensured that following a recent incident at one accommodation, timely action was being taken to carry out the necessary repairs and support the children. Improvements have also been made to the quality of some accommodation.

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This monitoring visit

Leaders and managers have introduced new templates to record support plans. These are tailored towards children’s individual needs and goals. Staff were updating these appropriately with relevant information during the monitoring visit. Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD The other requirements raised outside of the previous compliance notices were not reviewed as part of this monitoring visit. Therefore, they are restated and will be reviewed as part of the next inspection. Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

Subject to paragraph (4), the registered person may only—

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Requirement Due date

employ an individual for the purposes of the provision of supported accommodation, or

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Requirement Due date

if an individual is employed by a person other than the registered person to work for the supported accommodation undertaking in a position in which the individual may have regular contact with children, allow that individual to work for the supported accommodation undertaking,

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Requirement Due date

if the registered person is satisfied that the individual satisfies the requirements in paragraph (3).

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Requirement Due date

the individual is of integrity and good character,

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Requirement Due date

the individual has the experience, qualifications and skills appropriate for the work that the individual is to perform,

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Requirement Due date

the individual is mentally and physically fit for the purposes of the work that the individual is to perform, and

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 1.

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Requirement Due date

The registered person may permit an individual to start work for the purposes of providing supported accommodation or, as the case may be, for the supported accommodation 9 November 2025 Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD undertaking, despite the fact that the requirement in paragraph (3)(d) has not been met if—

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Requirement Due date

the registered person has taken all reasonable steps to obtain full information about each of the matters in Schedule 1 in respect of the individual, but the enquiries in relation to any of the matters in paragraphs 3 to 6 of that Schedule are incomplete,

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Requirement Due date

full and satisfactory information in respect of the individual has been obtained in relation to the matters in paragraphs 1 and 2 of Schedule 1,

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Requirement Due date

the registered person considers that the circumstances are exceptional, and

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Requirement Due date

the registered person ensures that the individual is appropriately supervised while carrying out the individual’s duties, pending receipt of any outstanding information on the matters in paragraphs 3 to 6 of Schedule 1, which is then considered satisfactory by the registered person.

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Requirement Due date

The registered person must take reasonable steps to ensure that any individual who is working at premises used as supported accommodation and who does not fall within paragraph (2)(a) and (b) is appropriately supervised while carrying out the individual’s duties. (Regulation 17 (1) (2)(a)(b) (3)(a)(b)(c)(d) (4)(a)(b)(c)(d)) (5))

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm; 9 November 2025 Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(f)(ii)(iii)(vi))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

offer a comfortable, positive and nurturing environment, while respecting children’s need for privacy. (Regulation 6 (1) (2)(b)(vii))

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Requirement Due date

This requirement was made at the last inspection and is restated. 9 November 2025

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

ensure a plan for support is in place to support the child to develop the resilience and skills required to transition out of 9 November 2025 Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD supported accommodation when the child is ready to live more independently. (Regulation 7 (1) (2)(a)(b)(c)(k))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

ensure that each employee completes an appropriate induction. (Regulation 18 (1)(a))

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Requirement Due date

This requirement was made at the last inspection and is restated. 9 November 2025

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD

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Supported accommodation provider details

Registered provider: On Track Care Services Ltd

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Supported accommodation provider details

Registered provider address: First Floor, 4 High Street, Grays RM17 6LU

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Supported accommodation provider details

Registered service manager: Flavia Mbunga

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Inspector

Daniela Ferrario, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: On Track Care Services LTD to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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