Jenkin Support Services Ltd

Inspection report for supported accommodation provider: Jenkin Support Services Ltd 1 Jenkin Support Services Ltd Registered provider: Jenkin Support Services Ltd

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Inspected under the social care common inspection framework

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provider

Jenkin Support Services Ltd is a private supported accommodation provider, registered with Ofsted since 8 August 2024. The registered service manager is also the responsible individual.

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provider

The provider offers ring-fenced shared accommodation for up to 10 children and care leavers across four shared or group-living homes.

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provider

At the time of the inspection, this service was providing supported accommodation for six children aged 16 or 17.

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provider

Inspection dates: The inspection was announced on 6 October 2025 and started that day. The inspector was on site on 8 and 9 October 2025.

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Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be in approximately three years.

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Summary of findings

Children experience individualised support.

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Summary of findings

Children are involved in their support plans and learn to make safe choices and how to be more independent.

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Summary of findings

Staff and managers create a safe environment where children can learn to take personal responsibility, regulate their emotions and maintain positive relationships.

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Summary of findings

Staff provide practical support and actively help children to engage with education or find employment. Inspection report for supported accommodation provider: Jenkin Support Services Ltd 2

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Overall experiences and progress of children

Children access education. Most children are in full-time education and others are considering, or on the waiting list for, educational and vocational opportunities. One child said she was grateful that at the start staff drove her to college to help her overcome the initial anxiety. The child is now attending independently and is thriving.

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Overall experiences and progress of children

Staff help children prepare for college and work interviews. They make substantial efforts to create opportunities for education and employment and support children through the process, for example by role playing interviews and helping them to prepare CVs.

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Overall experiences and progress of children

Children are comfortable around staff and managers. Children can approach staff when they need support, and staff attend meetings with them to help them express their needs and opinions.

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Overall experiences and progress of children

Complaints raised by children are dealt with constructively to address issues. Children feel heard and can express their views through individual discussions and meetings and by speaking to staff and managers.

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Overall experiences and progress of children

Children are involved in their support plans and identifying their risks and vulnerabilities, as well as their safety plans. Children talk to staff about their difficulties and experience empathetic, constructive responses.

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Overall experiences and progress of children

Children learn to manage their feelings, build on positive relationships and reduce their self-destructive behaviours. One child has taken up boxing to help to manage overwhelming feelings. This enables stability and promotes positive outcomes.

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Overall experiences and progress of children

Children learn how to independently make and attend health appointments. Staff advocate for the children and liaise with other agencies to access additional support such as counselling.

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How well children are helped and protected

Children feel safe and supported in their homes. They learn to make better choices for themselves to keep safe in the community.

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How well children are helped and protected

Staff use feedback and learning from difficulties in the home to help children recognise how their communication style may impact on interpersonal relationships. This helps them to build and maintain positive relationships in the home, at college and in the wider community.

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How well children are helped and protected

Episodes of children going missing have reduced. The service has a good understanding of risks that the children may experience in the community. The majority of children have family living locally, and the staff help them to maintain safe relationships with them. Where possible, families are involved in supporting their children. Inspection report for supported accommodation provider: Jenkin Support Services Ltd 3 Staff and managers prepare children to face difficult news. Staff receive training to support the children. The staff provide direct-work sessions which are structured around the children’s needs and help them to find ways to manage triggers and anxieties and address traumatic experiences.

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How well children are helped and protected

Managers and staff know the children well and communicate well with them to identify their current needs and what works best for them. The homes are located close to each other, so staff can go where they are most needed.

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How well children are helped and protected

One member of staff’s file did not include an overseas police check, showing a gap in the safe recruitment process.

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The effectiveness of leaders and managers

The registered service manager is actively involved in reviewing practice and improving the outcomes for children.

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The effectiveness of leaders and managers

The service is delivered consistently, reflecting the statement of purpose and ethos. There is a strong sense of community and genuine care and commitment from staff and managers towards supporting children in their journey towards independence. There is a cohesive team and stable service provision.

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The effectiveness of leaders and managers

The managers and leaders have a clear understanding of the remit for supported accommodation, supporting children towards independence but also providing a nurturing environment where the children feel heard and understood.

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The effectiveness of leaders and managers

Managers and staff use a reparative approach. Behaviours and incidents are used constructively to identify the underlying causes for concern. The managers and staff work with children on strategies to manage triggers and to identify appropriate responses to situations in the home and also at college and in the community. This encourages children to be accountable for their actions.

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The effectiveness of leaders and managers

Staff speak highly of the support they receive from managers. Supervision includes support for staff well-being as well as considering the needs of the children. The managers adjust the rota to achieve manageable and sustainable working patterns for staff.

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The effectiveness of leaders and managers

The managers maintain a positive sense of community. Police community support officers regularly visit the home to speak to children and staff, to prevent criminalisation of children. Managers also maintain good relationships with neighbours, responding to complaints promptly and constructively. Children learn to understand the importance of respecting others. Inspection report for supported accommodation provider: Jenkin Support Services Ltd 4

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Recommendation

 The registered person should maintain good employment practice. They should ensure that recruitment, supervision and performance management of staff safeguard children and minimise potential risks to them. In particular, ensure all overseas police checks are completed before staff start working with children. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 51)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Jenkin Support Services Ltd 5

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Supported accommodation provider details

Registered provider: Jenkin Support Services Ltd

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Supported accommodation provider details

Registered service manager: Jennifer Okonkwo

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Supported accommodation provider details

Email address: management@jenkinsupportservices.com

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Inspector

Daniela Ferrario, Social Care Inspector Inspection report for supported accommodation provider: Jenkin Support Services Ltd 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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