Children's home run by Jigsaw Care Services Limited

Inspection report for children’s home: 2824155 1 Registered provider: Jigsaw Care Services Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home and manager registered with Ofsted in May 2025.

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Information about this children’s home

It is owned and operated by a private company. It provides care for up to three children who may experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, three children were living in the home and their views were sought.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected Inspection report for children’s home: 2824155 2

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Overall experiences and progress of children and young people: good

Children benefit from living in a well-maintained and welcoming home. The environment is spacious and thoughtfully furnished to a good standard. Children are encouraged to personalise their bedrooms. This allows them to express their individuality and feel a sense of belonging.

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Overall experiences and progress of children and young people: good

Children enjoy positive and meaningful relationships with staff, who show emotional warmth to them. There is much fun and laughter. Staff prioritise building and maintaining relationships with children. This helps children to build trusting relationships with staff, which helps them to settle into the home quickly.

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Overall experiences and progress of children and young people: good

Staff work closely with education professionals and advocate on behalf of children when this is required. As a result, the children are all attending education provisions and are making good progress in their educational development. One professional said, ‘All the staff listen to my feedback, my suggestions and ideas are always welcomed.’

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Overall experiences and progress of children and young people: good

Children enjoy good health. Staff support children to attend their medical appointments. Staff advocate on behalf of children to ensure that any additional services for their emotional welfare are in place. This helps to maintain each child’s physical and emotional well-being.

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Overall experiences and progress of children and young people: good

Children spend valuable time with family members who are important to them. Staff support children with their family time and take time to build trust with children’s families where this is appropriate. This contributes to the stability of the children’s placements. One family member said, ‘They went way beyond safeguarding my child, how they spoke to [the child] and me was pure respect. That is what we needed.’

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How well children and young people are helped and protected: good

Overall, staff know the children well and understand the risks that children can be exposed to. Assessments of risk are individualised to each child and their specific needs. Risk assessments are regularly reviewed, updated and shared with staff. This provides clarity and direction for staff if incidents occur, and staff follow these plans consistently. However, on one occasion, staff were unable to identify a potential risk that is contained in the child’s risk assessment. This is an area for development.

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How well children and young people are helped and protected: good

Staff use a nurturing and individualised approach to behaviour management strategies. Staff use tailored de-escalation techniques to meet the children’s specific needs. Strong and trusting relationships have been established, enabling staff to recognise and respond to children’s verbal and non-verbal cues. As a result, behaviours are managed effectively without the need for physical intervention. Inspection report for children’s home: 2824155 3 There has been one allegation made about staff conduct. Safeguarding procedures were rigorously followed and included a thorough investigation. Appropriate information was shared with safeguarding partner agencies. However, while initial actions were effective, and the manager had verbally shared the outcome of the investigation with the local authority designated officer, the formal written record of referral was not completed in a timely manner.

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How well children and young people are helped and protected: good

Staff recruitment processes are robust. The manager implements effective systems to review and monitor the ongoing suitability of staff, ensuring that those working with children remain appropriate to do so. However, some aspects of staff records are not consistently well maintained. For example, some documentation was difficult to locate, and further checks relating to a staff member’s name change had not been completed. This does not impact children’s safety but indicates a need to strengthen record-keeping procedures.

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The effectiveness of leaders and managers: good

The manager is innovative and highly ambitious. She is committed to providing a home where children can flourish. She acts swiftly to address any shortfalls. The manager has good support from a senior leadership team that is equally committed to the care and progress of the children.

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The effectiveness of leaders and managers: good

The manager is always visible and works with the children directly. She has a detailed understanding of each child and is fully involved in their care planning from the outset. This allows the manager to not only build strong relationships with children but also to model her style and strategies to support staff in their learning and development.

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The effectiveness of leaders and managers: good

The manager’s oversight of the care provided to the children is good. She knows what is happening in the home daily. The manager has developed strong systems to assist her in monitoring the quality of care and the daily operations of the home. This ensures that standards of care continue to improve.

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The effectiveness of leaders and managers: good

Staff feel well supported by the manager. They report that they can express their views and opinions and feel listened to by the manager. Regular and reflective supervision discussions and team meetings provide opportunities for reflection and development. Although the staff team is newly established, staff benefit from a well-structured induction process, probationary reviews and access to ongoing professional development. As a result, staff are developing the skills and confidence to fulfil their roles effectively. Inspection report for children’s home: 2824155 4

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Recommendations

 The registered person should ensure that all staff consistently follow the home’s policies and procedures for the benefit of the children in the home’s care. Everyone working at the home must understand their roles and responsibilities. There should be clear lines of accountability. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 54, paragraph 10.20)  The registered person should ensure that the relevant officer or teams within the local authority should be informed promptly of all allegations that come to an employer’s attention or that are made directly to the police. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 44, paragraph 9.18)  The registered person should ensure that recruitment is as set out in regulations 31- 33, with the registered person being responsible for maintaining good employment practice. They must ensure that recruitment of staff safeguards children and

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Recommendations

minimises potential risks to them. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.1)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2824155 5

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Children’s home details

Registered provider: Jigsaw Care Services Limited

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Children’s home details

Registered provider address: Beckett House, 14 Billing Road, Northampton, Northamptonshire NN1 5AW

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Children’s home details

Responsible individual: Glenis Staiger-Grant

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Inspector

Caroline Coop, Social Care Inspector Inspection report for children’s home: 2824155 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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