Calmliving Care Limited

Inspection report for supported accommodation provider: Calmliving Care Ltd 1 OFSTED USE ONLY

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Calmliving Care Limited Registered provider: Calmliving Healthcare Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is operated by a private provider in the north west of England. The provider can accommodate up to 15 children in five shared or group living premises for looked-after children and care leavers.

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provider

At the time of the inspection, eight individuals were being accommodated. Six of them were looked-after children aged 16 or 17.

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provider

The provider has been registered since 31 January 2024. The registered service manager has been in post since the service was registered. They also hold other responsibilities, which include the nominated individual and director.

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provider

Since registration, three previous monitoring visits have been carried out in response to concerns raised about the provider’s safeguarding practice, including the management of incidents, allegations against staff and general maintenance of the accommodation. Ofsted previously raised three requirements and one recommendation.

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provider

Inspection dates: The inspection was announced on 29 September 2025 and started that day. The inspector was on site from 1 to 3 October 2025.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

Children feel safe in their home and have positive relationships with the staff who support them. Some children have made exceptional progress and are well prepared for their transition into independent living.

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Summary of findings

Staff ensure that they always consult with children about their support needs. Inspection report for supported accommodation provider: Calmliving Care Ltd 2 OFSTED USE ONLY

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Summary of findings

The provider accommodates children outside the scope of the regulations, which has meant that some children have moved into the home without the appropriate safeguarding measures in place. Their needs are too high for supported accommodation.

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Summary of findings

Accommodation is of a high standard, which means that children take pride in their environment and respect their surroundings. When maintenance work is required in the homes, the provider acts swiftly.

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Overall experiences and progress of children

Children are positive about the support that they receive and the relationships that they have with other children and staff. They said that they were happy and had staff who they could talk with. One child said, ‘It’s been the best place I have lived.’

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Overall experiences and progress of children

Some children make progress in line with their support plans. However, the manager accepts children outside of the scope of regulations. For example, leaders and managers accepted an emergency referral without any safety plans in place prior to the child moving into the home and failed to follow the safety plan when this was put into place. However, following concerns raised by health agency staff and the local authority, the provider identified the need to develop a more robust referral and assessment process.

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Overall experiences and progress of children

Staff support children to develop life skills so they are prepared to live independently. They complete detailed support plans that include children’s behaviours and their known vulnerabilities, including contextual safeguarding. Staff review children’s support plans regularly and include children’s views. They also complete regular key-work sessions with children, which are relevant to their support needs and explore a variety of topics.

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Overall experiences and progress of children

Staff encourage and motivate children to access education, employment or training. Children who access education make progress and enjoy attending and travelling independently. For those children who do not access education, training or employment, staff are proactive in finding alternative provisions.

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How well children are helped and protected

Leaders and managers carefully consider children’s needs when placing them in accommodation with one another. This helps children to live together safely. The provider carries out detailed risk assessments to assess the suitability for children living together. For some children who are in shared accommodation, this helps them to develop supportive friendships.

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How well children are helped and protected

Leaders and managers record children’s safeguarding concerns and share them with social workers. However, leaders and managers do not notify Ofsted of all serious events that occur. This affects Ofsted’s oversight of how the provider responds to safeguarding situations to protect children from harm. Inspection report for supported accommodation provider: Calmliving Care Ltd 3 OFSTED USE ONLY

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How well children are helped and protected

Staff complete mandatory training, but this is not in line with the children’s individual changing needs. For instance, children have been placed in homes with vulnerabilities relating to their mental health and self-harm. However, managers identified this shortfall and subsequently arranged training for staff.

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How well children are helped and protected

Leaders and managers ensure that the accommodation is safe, secure and provides privacy for children. Staff maintain accommodation to a good standard and ensure that repairs are completed quickly. Location assessments are reviewed by staff, which includes all known risks.

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How well children are helped and protected

Leaders and managers use robust safer recruitment processes to ensure that adults can work safely with children. There is a consistent staff team for children.

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The effectiveness of leaders and managers

Leaders and managers have a good understanding of risks and issues for children currently placed in the accommodation. However, they accept children at the referral stage with complex needs without fully assessing their suitability for supported accommodation. As a result, these children require a higher level of staffing and support and are not suitable to live in supported accommodation. This also potentially limits opportunities for children to develop independence skills and progress.

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The effectiveness of leaders and managers

Leaders and managers provide staff with regular supervision and appraisal. This means that staff can discuss their well-being, development and progress within the service. As a result, staff feel valued and listened to by managers.

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The effectiveness of leaders and managers

Staff are positive about the support and training they receive. They said that they feel valued working for the service. One member of staff said:

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The effectiveness of leaders and managers

‘Staff concern and wellbeing are important to the management such as work-life balance. I feel supported in my role, and I am proud to see the difference our work makes in the lives of the young people we care for.’

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The effectiveness of leaders and managers

The manager regularly reviews the service’s statement of purpose and the young person’s guide. These clearly set out the ethos and objectives of the service. However, the information within them does not accurately reflect the service that is offered. For example, the young person’s guide is accessible but does not relate to the properties in which the children reside. Inspection report for supported accommodation provider: Calmliving Care Ltd 4 OFSTED USE ONLY

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards.’ The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(b)(c)(f)) 28 November 2025

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children— 28 June 2025 Inspection report for supported accommodation provider: Calmliving Care Ltd 5 OFSTED USE ONLY

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(iii)(iv))

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Requirement Due date

This requirement is restated. The registered person must compile a statement ("the statement of purpose") which covers the following matters in respect of the supported accommodation undertaking—

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Requirement Due date

its purpose, including its ethos, core aims and function;

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Requirement Due date

the services it provides for children it accommodates and supports. (Regulation 9 (1)(a)(c)) 28 November 2025

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

before a child arrives or upon a child's arrival, ensure that the child is given a written guide, in an accessible format, containing information about—

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Requirement Due date

the support and accommodation provided by the supported accommodation undertaking;

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Requirement Due date

and which the registered person must keep under review, seeking children’s comments before revising the written guide. (Regulation 7 (1) (2)(j)(i)) 28 November 2025 Inspection report for supported accommodation provider: Calmliving Care Ltd 6 OFSTED USE ONLY

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Recommendation

 The registered person must ensure that Ofsted and all other relevant persons are notified of any serious incidents. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, Page 60)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Calmliving Care Ltd 7 OFSTED USE ONLY

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Supported accommodation provider details

Registered provider: Calmliving Healthcare Limited

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Supported accommodation provider details

Registered provider address: 1 City Approach, Albert Street, Eccles, Salford M30 0BL

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Supported accommodation provider details

Registered service manager: Vanessa Ibhadon

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Supported accommodation provider details

Email address: info@calmlivinghealthcare.co.uk

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Inspector

Helen Fee, Social Care Inspector Inspection report for supported accommodation provider: Calmliving Care Ltd 8 OFSTED USE ONLY

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Inspector

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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