HTR Supported Accommodation Limited

Inspection report for supported accommodation provider: HTR Supported Accommodation Limited 1 HTR Supported Accommodation Limited Registered provider: HTR Supported Accommodation Limited

p.1

Inspected under the social care common inspection framework

p.1

provider

This supported accommodation service is owned and managed by a private provider. The service can accommodate up to 13 children and young people, in two shared or group-living homes that are limited to accommodating looked-after children and care leavers.

p.1

provider

At the time of this inspection, this service was providing supported accommodation for seven children.

p.1

provider

The registered service manager has been registered with Ofsted since the provider was registered in September 2024.

p.1

provider

Inspection dates: The inspection was announced on 29 September 2025 and started that day. The inspectors were on site from 1 to 3 October 2025.

p.1

Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

p.1

Summary of findings

Children enjoy living in their home. They feel safe and have hopes and aspirations for their future. Children have a voice. They are always consulted about the support that they receive.

p.1

Summary of findings

A child-centred approach is integral within the service. Children have tailored support plans that are individualised to their strengths, needs and interests. These enhance their life skills.

p.1

Summary of findings

The provider supports many separated children who are seeking asylum. Inspection report for supported accommodation provider: HTR Supported Accommodation Limited 2 Leaders and managers are positive role models. Their approach centres around promoting trust and respect for everyone. Staff follow this vision, and children experience a sense of belonging.

p.1

Summary of findings

Most children living in the home are within scope for supported accommodation. However, since registration, leaders and managers have accepted children who are not suitable for supported accommodation, such as one child who required the support of three staff.

p.2

Summary of findings

Staff are not trained to support the individual needs of children with autism.

p.2

Overall experiences and progress of children

Children enjoy living in the home. When they move in, they are welcomed by a stable staff team who take the time to get to know them well. One child who has recently moved in said that they have felt relaxed since being in the home. They described it as a place where they are able to ‘eat, sleep and chill’. This child stated this was a different experience from where they have previously lived.

p.2

Overall experiences and progress of children

Staff support children to develop and maintain positive relationships with their family and the people who are important to them. There is good communication and frequent interactions between the staff and the children’s parents and relatives. Staff are supporting one child to get the necessary travel documents to visit their family abroad. Having positive relationships with family is important for children to ensure that they have a good support system when they move to independence.

p.2

Overall experiences and progress of children

Children benefit from opportunities to access education. Most children are in some form of education, and staff go the extra mile to support children to attend the college of their choice. For one child, this means a longer journey. However, with the support of staff, this child’s college attendance is improving.

p.2

Overall experiences and progress of children

The provider supports many separated children who are seeking asylum. For children who speak English as an additional language, staff use a range of ways to communicate, such as interpreters and the use of translation applications. Staff ensure children are registered with health providers, enrolled in English for speakers of other languages courses and receive help with their asylum applications.

p.2

Overall experiences and progress of children

A particular strength of the service is the staff’s knowledge of each of the children and their individual support needs. Staff ensure that the child’s voice is at the centre of their support planning. Support plans for children are comprehensive with identified goals for each child. Direct work sessions with children focus on children learning the independent living skills that they need to transition to adulthood.

p.2

Overall experiences and progress of children

Children access and enjoy a range of social and recreational activities based in their local community. Staff support the children to join local gyms and attend their place of worship. In one home, the children are encouraged to participate in a gardening Inspection report for supported accommodation provider: HTR Supported Accommodation Limited 3 project in the back garden. One child spoke of wanting to grow tomatoes, and another child had several ideas on how to make the space more welcoming. This project provides children with a sense of community and helps them to learn new skills.

p.2

How well children are helped and protected

All children spoken to report feeling safe living in their home. They can identify staff who they trust and can speak to if they have any concerns. Staff know the children well and they could identify the children’s strengths and potential areas of risk. Children become increasingly safe as they receive a consistent response from a stable staff team.

p.3

How well children are helped and protected

Children’s physical and mental health is prioritised. One social worker said that the staff ‘provide holistic support that extends well beyond daily care’. They added that the staff and managers ‘show patience, understanding and a genuine commitment to creating a safe and supportive environment’.

p.3

How well children are helped and protected

Working closely with other professionals to keep children safe is prioritised and serious incidents in the homes are rare.

p.3

How well children are helped and protected

Staff complete comprehensive risk assessments and support plans for children when they move in. These documents are accessible, easy to read and are updated as needed. The plans include all the known risks for the child, and the details of how the staff should respond to these risks. Managers review these plans and note any further actions for staff to follow. Children are consulted in creating their support plans, helping them to learn how to keep themselves safe.

p.3

How well children are helped and protected

Staff receive training about how to keep children safe. The staff know how to follow procedures to report safeguarding concerns. When asked what the organisation does well, one staff member said, ‘safeguarding’. However, some staff training is less focused on children and does not include for example, autism, the potential risks that children face, such as child criminal exploitation, child sexual exploitation, radicalisation and county lines.

p.3

How well children are helped and protected

Safer recruitment processes are in place. However, in some cases, managers do not follow their own processes to ensure all gaps in employment are sufficiently explored.

p.3

The effectiveness of leaders and managers

The nominated individual and the registered service manager are the same person. They are a dedicated individual who continually strives to provide children with high- quality support to help them gain the skills they need to live independently. The nominated individual/registered service manager is an effective and inspirational leader who leads the team by example, creating a positive ethos and culture across the service. Inspection report for supported accommodation provider: HTR Supported Accommodation Limited 4 Leaders and managers visit the homes on a weekly basis and, as a result, they know the children and staff well. Managers have monthly team meetings with the staff to ensure good communication within the team. As the staff work alone, this is an important aspect for team-building.

p.3

The effectiveness of leaders and managers

Staff feel supported by their managers. One member of staff said, ‘There is a strong sense of collaboration and genuine care for both staff and the young people we support.’

p.4

The effectiveness of leaders and managers

Most professionals involved in the children’s lives gave positive feedback. They recognise how children benefit from the support and encouragement that the staff provide. One social worker said that the provider’s approach was ‘child-focused’ and that the staff’s targeted support ensured ‘young people achieve their best potential’.

p.4

The effectiveness of leaders and managers

Since registration, leaders and managers have accepted referrals for children who are not suitable for supported accommodation. This includes one child on a deprivation of liberty order who required increased staffing levels. At the time of the inspection, children were in scope for supported accommodation.

p.4

The effectiveness of leaders and managers

Staff say that they receive regular supervision sessions, and that these sessions include discussions about the children and allow staff time to reflect on the challenges of their role. However, leaders and managers have failed to ensure that the records of these sessions are kept, and that these sessions take place in line with the organisation’s own policy.

p.4

The effectiveness of leaders and managers

The nominated individual/registered service manager knows the strengths of the service and the areas for development. However, the effectiveness of their oversight is reduced because they do not have a workforce plan to ensure staff are consistently equipped to deliver against the statement of purpose. Inspection report for supported accommodation provider: HTR Supported Accommodation Limited 5

p.4

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.5

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

p.5

Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(f))

p.5

Requirement Due date

In particular, the registered person must ensure that the model of support they provide is in line with The Supported Accommodation (England) Regulations 2023. The registered person must ensure that their referral process identifies only those children who are ready to live in supported accommodation at the time they move into the service. 15 October 2025

p.5

Requirement Due date

The registered person must compile, in relation to the supported accommodation undertaking, a plan (“the workforce plan”) which covers the following matters in respect of the recruitment and employment of all staff—

p.5

Requirement Due date

the management and staffing structure; 1 December 2025 Inspection report for supported accommodation provider: HTR Supported Accommodation Limited 6 the experience and qualifications of managers and other staff, and any further training required for those managers and staff;

p.5

Requirement Due date

the processes and timescales for staff to complete induction, probation and core training, including in safeguarding and health and safety;

p.6

Requirement Due date

the process for managing and addressing poor performance;

p.6

Requirement Due date

the process and timescales for supervision and monitoring of staff.

p.6

Requirement Due date

keep the workforce plan under review and, where appropriate, revise it, and

p.6

Requirement Due date

make a copy of the workforce plan available on request to the CIECSS. (Regulation 10 (1)(a)(b)(c)(d) (2)(a)(b))

p.6

Recommendations

 The registered person should ensure that recruitment practice demonstrates that managers have sufficiently explored staff suitability and fitness to work with children and that staff have the relevant skills, qualifications and recent experience to meet the needs of children. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 16)

p.6

Recommendations

 The registered person should ensure that staff understand where they sit in the provider’s organisational structure and what arrangements are in place to support their training and professional development. In particular to ensure training is focused on the needs of children living in supported accommodation. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 47) Inspection report for supported accommodation provider: HTR Supported Accommodation Limited 7

p.6

Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: HTR Supported Accommodation Limited 8

p.7

Supported accommodation provider details

Registered provider: HTR Supported Accommodation Limited

p.8

Supported accommodation provider details

Registered service manager: Tanka Bhattarai

p.8

Inspectors

Julie Cresswell, Social Care Inspector Rachel McIntyre, Social Care Inspector Inspection report for supported accommodation provider: HTR Supported Accommodation Limited 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.8

Inspectors

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspectors

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.9