Children's Home run by Coastal Quality Care Limited in Lancashire

Inspection report for children’s home - monitoring visit: 2737844 1 Coastal Quality Care Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

A private provider operates this home. The home provides care for one child who may experience social and emotional difficulties.

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Information about this children’s home

There was one child living at the home at the time of this inspection. The child spoke with the inspectors.

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Information about this children’s home

The manager registered with Ofsted in May 2025.

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Information about this children’s home

Inspectors were aware during this inspection that serious child protection allegations were being investigated by the appropriate authorities. While Ofsted does not have the power to investigate allegations of this kind, actions taken by the setting in response to the allegations were considered alongside other evidence available at the time of the inspection to inform inspectors’ judgements.

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This monitoring visit

During a full inspection on 19 and 20 August 2025, inspectors identified significant shortfalls in both safeguarding practice and leadership and management. As a result, two compliance notices were issued, under Section 22A of the Care Standards Act. These related to regulation 12, the protection of children standard, and regulation 13, the leadership and management standard.

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This monitoring visit

The purpose of this visit was to review whether leaders and managers have met the steps in the compliance notices. The manager was present for the monitoring visit and is overseeing the day-to-day running of the home. Since the last inspection, one child has moved out of the home and one child has recently moved into the home. Inspection report for children’s home - monitoring visit: 2737844 2 The child reported that they felt safe at the home, and they know how to make a complaint. The child could identify a trusted adult they would speak to if they had any worries. Staff have made efforts to spend time with the child and are building positive relationships with them.

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This monitoring visit

Staff are getting to know the child and are aware of the child’s needs and vulnerabilities. Risk management plans are in place. However, the plans lack personalisation and do not include specific strategies and expected routines for the child. This limits their effectiveness in guiding staff practice and ensuring children’s safety, consistency of care, routines and boundaries.

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This monitoring visit

There are some improvements to the cleanliness of the home. However, some areas of the home have not yet been made more homely. In addition, the use of locks on the external doors has not been assessed or regularly reviewed.

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This monitoring visit

Leaders and managers are liaising with safeguarding professionals regarding ongoing investigations. Staff have attended a range of training, including safeguarding, management of allegations, whistle-blowing and deprivation of liberty. The manager has further tested staff knowledge in supervision sessions and team meetings to ensure that learning is understood and embedded into practice.

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This monitoring visit

The manager has attended safer recruitment training and carried out audits of all staff files to improve recruitment practice. However, some shortfalls remain, indicating that safer recruitment is not yet fully embedded into practice. Not all gaps in employment have been fully explored. In addition, one staff member has worked abroad, and the manager was unable to provide details to demonstrate the checks that have been completed in relation to the staff member’s time out of the country.

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This monitoring visit

The manager is now routinely reviewing daily logs and handover records. However, this oversight is not yet fully effective, as some issues in staff practice continue to go unidentified and have not been acted on.

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This monitoring visit

A case review was held on 7 October 2025, where it was agreed that as some progress has been made, the compliance notices have been met. As a result of findings during this visit, new requirements have been issued, which will be monitored at the next full inspection. Inspection report for children’s home - monitoring visit: 2737844 3

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Inspection date Inspection type Inspection judgement

19/08/2025 Full Inadequate 23/07/2024 Full Good 21/02/2024 Full Good Inspection report for children’s home - monitoring visit: 2737844 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies. (Regulation 12 (1) (2)(a)(i)(iii)(v)(vi)(vii))

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Requirement Due date

In particular, the registered person must ensure that the children’s individual risk management plans provide staff with clear strategies to manage and reduce risk. 30 November 2025

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or 30 November 2025 Inspection report for children’s home - monitoring visit: 2737844 5 if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home,

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Requirement Due date

if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

the individual is of integrity and good character;

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Requirement Due date

the individual has the appropriate experience, qualification and skills for the work that the individual is to perform;

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Requirement Due date

the individual is mentally and physically fit for the purposes of the work that the individual is to perform; and

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) (2)(a) (3)(a)(b)(c)(d))

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Requirement Due date

The registered person must ensure that any gaps in employment are scrutinised and that the relevant checks are completed when staff have worked aboard, and evidence of this is recorded.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

meet the needs of each child. (Regulation 6 (1)(a)(b) (2)(c))

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Requirement Due date

In particular, the registered person must ensure that the environment is made homely and clean. 30 November 2025

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Requirement Due date

The registered person must ensure that— 30 November 2025 Inspection report for children’s home - monitoring visit: 2737844 6 the privacy of children is appropriately protected;

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Requirement Due date

children can access all appropriate areas of the children’s home’s premises; and

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Requirement Due date

any limitation placed on a child’s privacy or access to any area of the home’s premises—

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Requirement Due date

is intended to safeguard each child accommodated in the home;

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Requirement Due date

is kept under review and, if necessary, revised; and

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Requirement Due date

allows children as much freedom as is possible when balanced against the need to protect them and keep them safe. (Regulation 21 (c)(i)(ii)(iii))

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Requirement Due date

In particular, the registered person must ensure that children are not prevented from leaving the house due to locks on the doors, without there being a known risk. The use of door locks should be recorded, regularly reviewed and assessed, and the registered person must ensure that locks are not in place as a standard practice.

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Recommendation

 The registered person should ensure that they lead a team which provides high- quality care for the child living in the home, taking into account research to enhance staff’s practice. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 52 paragraph 10.4)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2737844 7

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Children’s home details

Registered provider: Coastal Quality Care Limited

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Children’s home details

Registered provider address: Scott House, Clarke Street, Poulton Industrial Estate, Poulton-le-Fylde FY6 8JW

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Inspectors

Sylvia Eboigbe, Regulatory Inspection Manager Shauna Morley, Social Care Inspector Inspection report for children’s home - monitoring visit: 2737844 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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