Smiles Nurseries Ltd

Summary of outcome

All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage, which you can find at www.gov.uk/government/publications/early-years-foundation-stage-framework--2. If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.

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Summary of outcome

On 29 September 2025, we received concerns that the provider was not meeting some of these requirements relating to staff:child ratios, concerns about children's safety and welfare, baby room, safety of premises and food and drink.

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Summary of outcome

On 30 September 2025, the provider notified us of an incident that occurred during an outing. The notification means that the provider met their legal responsibility as set out in the Statutory framework for the early years foundation stage to notify Ofsted of significant events. The notification raised concerns relating to safety of premises, concerns about children's safety and welfare, staff:child ratios, safety on outings, risk assessment and safeguarding policies and procedures.

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Summary of outcome

On 7, 8, 9 and 10 October 2025 we received further concerns that the provider was not meeting some of these requirements relating to staff:child ratios, safety on outings, risk assessment and safeguarding policies and procedures, concerns about children's safety and welfare, information for parents and carers, safeguarding policies and procedures, complaints and suitable people.

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Summary of outcome

On 6 November 2025 we carried out a regulatory telephone call. We found the provider was not meeting some of the requirements and had taken action to put this right. The provider has reflected on their practice to assure children's safety. They along with their staff, have completed relevant training and improved their risk assessment practice. This is particularly around when staff take children on outings. Staff now provide a clear map of where they are taking the children and for approximately how long the outing will take. Leaders and staff are vigilant in their supervision of children, such as consistently using headcounts of children and keeping children in sight at all times.

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Summary of outcome

The provider will be able to give parents further information about this. The provider is still registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints on our website for a period of five years.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet .

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