Grace Living Supported Homes Pvt Ltd

Inspection report for supported accommodation provider: Grace Living Supported Homes Pvt Ltd 1 OFSTED USE ONLY

p.1

Grace Living Supported Homes Pvt Ltd Registered provider: Grace Living Supported Homes Pvt Ltd

p.1

Inspected under the social care common inspection framework

p.1

provider

This supported accommodation service can accommodate up to 13 children in total. This includes three shared or group-living premises that are limited to accommodating looked-after children and care leavers.

p.1

provider

At the time of the inspection, 10 looked-after children aged 16 and 17 were being accommodated.

p.1

provider

The service manager and nominated individual have been registered with Ofsted since 29 August 2023.

p.1

provider

Inspection dates: The inspection was announced on 22 September 2025 and started that day. The inspector was on site on 24 and 25 September 2025.

p.1

Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately three years.

p.1

Summary of findings

Children make good progress where they are living. They are positive about the support from staff and say this is excellent. They are supported to learn independent living skills. They are happy in their homes and feel protected from harm.

p.1

Summary of findings

Staff ensure that children’s education and health needs are a priority and address them without delay. Inspection report for supported accommodation provider: Grace Living Supported Homes Pvt Ltd 2 OFSTED USE ONLY

p.1

Summary of findings

Staff are considerate of children’s cultural needs and make sure that children feel supported in their local area.

p.2

Summary of findings

Staff are positive about working for the organisation and the support they receive from leaders and managers.

p.2

Summary of findings

Social workers are positive about the support children receive from the service and say that communication is also good with staff, leaders and managers.

p.2

Summary of findings

Leaders and managers have good oversight of the service and know the children well.

p.2

Overall experiences and progress of children

Children make good progress. Children said they feel happy in their homes and staff are friendly and helpful. This helps children feel safe, valued and cared for. One social worker said, ‘I have seen young people on arrival lacking confidence and not sure if they will be happy and settle. However, in a few weeks, they speak highly of the support and friendly staff.’

p.2

Overall experiences and progress of children

Staff help children access education and are ambitious for them. All children attend college and study subjects like English and maths. Children say they enjoy studying English. They have ambitions, such as working for the fire service, as a barber or travelling to see their favourite football team play in a match. This support helps children work towards their goals in life.

p.2

Overall experiences and progress of children

Staff support children who speak English as an additional language. They use apps and an interpreter to help them talk with children when they first move into their homes. The young person’s guide is also translated into additional languages. This support helps children know what to expect and settle into their home. One social worker said, ‘[name of child] has made remarkable progress with their English because they are keen to learn and also with support from placement staff, who have been helping them with basic words and phrases.’

p.2

Overall experiences and progress of children

Staff respect each child’s culture and religion. They help children get to know the local area. Staff support visits to shops that sell food that is familiar to the children and to places of worship, such as mosques. This helps children feel proud of who they are and feel part of their community.

p.2

Overall experiences and progress of children

Staff understand children’s needs and their vulnerabilities. They support children through individualised support sessions about emotional and practical needs. For example, staff help children learn how to budget, cook, clean and do laundry. They also help them understand how to stay safe. One child said, ‘The staff give me support, they are friendly, and they make sure I get as much support as I want.’ These skills help children to prepare for living independently.

p.2

Overall experiences and progress of children

Staff help children understand and manage their health. Staff support children to register with doctors, dentists and opticians immediately after they move in. Staff go Inspection report for supported accommodation provider: Grace Living Supported Homes Pvt Ltd 3 OFSTED USE ONLY

p.2

Overall experiences and progress of children

with children to appointments if needed. This helps children stay healthy, feel cared for and learn to look after themselves as they become more independent.

p.3

Overall experiences and progress of children

Staff run regular house meetings. Children take part and talk about what is going well and suggest changes. This helps them feel involved in decisions about their home.

p.3

How well children are helped and protected

Leaders, managers and staff maintain strong working relationships with social workers. They share information about each child. They attend meetings, write reports and give regular updates on progress. Staff know the children well. This helps them understand each child’s needs, keep plans current and track progress. Children feel supported by a team that communicates and works together. As a result, there have been no major safeguarding incidents.

p.3

How well children are helped and protected

Staff communicate with police and social workers when a child goes missing from their home. Staff call to check the child’s well-being and whereabouts. When a child returns, staff offer support for their emotional needs. Staff ensure that children are aware of their vulnerabilities and that children feel supported.

p.3

How well children are helped and protected

Staff support children to understand and manage their own safety. For example, children have participated in training sessions with the fire service. This helps build practical safety skills. Staff also engage children in conversations about staying safe in the community and online. One child said, ‘I feel supported and protected from harm.’

p.3

How well children are helped and protected

Staff ensure that children are aware of how to raise concerns. Children have a named support worker, which gives them consistent support. Children said they feel confident speaking to any member of staff and the registered manager. This helps build trusting relationships and ensures that children feel safe and listened to.

p.3

How well children are helped and protected

Leaders and managers recruit staff with relevant skills and experience. Safer recruitment processes are effective. Staff complete training focused on children’s needs and safety, such as trauma and radicalisation. As a result, this helps build a safe environment for children.

p.3

How well children are helped and protected

The service uses closed-circuit surveillance equipment to record images in shared areas like the lounge and kitchen. Leaders and managers do not review the need or use of it. This does not create a welcoming space or respect children’s right to privacy.

p.3

How well children are helped and protected

The provider has decorated and furnished the accommodation to an adequate standard. However, some areas of the accommodation are not maintained to provide a welcoming, safe and homely environment. In one house, a fire exit was blocked, for example. Inspection report for supported accommodation provider: Grace Living Supported Homes Pvt Ltd 4 OFSTED USE ONLY

p.3

The effectiveness of leaders and managers

Leaders and managers have good oversight of the service. They are child focused and understand children’s vulnerabilities. Children and social workers are positive about the support managers and staff provide. With dedicated support from staff, children do well.

p.4

The effectiveness of leaders and managers

Leaders and managers make sure that children’s support plans meet their needs. Staff update plans to show how children make progress. Staff understand each child’s needs and the support required to help them stay safe and move forward.

p.4

The effectiveness of leaders and managers

Leaders and managers ensure that plans for children who are reaching the age of 18 are effective. Staff support children to have the necessary skills, and they are ready to move on to living independently. Children have the option to move to the provider’s post-18 accommodation. This offers continuity of support and familiarity to children and young people.

p.4

The effectiveness of leaders and managers

Leaders and managers assess the quality of the service. They use systems to check what needs improving. They listen to feedback from children and social workers. One member of staff said, ‘Management monitors the quality of service and supports staff development. This helps staff to deliver a continuous quality service.’

p.4

The effectiveness of leaders and managers

Leaders and managers provide staff with regular supervision. This means that staff can discuss their well-being, development and practice. Staff also attend regular team meetings and complete training. One member of staff said, ‘They ensure that staff are well supported, trained and given opportunities for professional growth.’

p.4

The effectiveness of leaders and managers

Family members are part of the same workforce. Leaders and managers do not ensure that there is independent oversight. This may affect the management of staff supervision or concerns in a fair and transparent way. As a result, children may not get the help or protection they need. Leaders and managers recognise this issue and plan to make improvements. Inspection report for supported accommodation provider: Grace Living Supported Homes Pvt Ltd 5 OFSTED USE ONLY

p.4

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.5

Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

ensure that the effectiveness of child protection policies is kept under review and ensure that, where appropriate, those policies are revised. (Regulation 5 (1) (2)(c))

p.5

Requirement Due date

In particular, leaders and managers must have suitable arrangements in place regarding family members working for the organisation, including the management of supervision, complaints and allegations. 10 November 2025

p.5

Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

only use devices for monitoring or surveillance in communal areas and then only if—

p.5

Requirement Due date

the monitoring or surveillance is for the purposes of safeguarding and promoting the welfare of children,

p.5

Requirement Due date

each child’s accommodating authority consents to the monitoring or surveillance,

p.5

Requirement Due date

children are informed in advance of the intention to carry out monitoring or surveillance, and 10 November 2025 Inspection report for supported accommodation provider: Grace Living Supported Homes Pvt Ltd 6 OFSTED USE ONLY

p.5

Requirement Due date

the monitoring or surveillance is no more intrusive than necessary, having regard to each child’s need for privacy. (Regulation 6 (1) (2)(c)(i)(ii)(iii)(iv))

p.6

Requirement Due date

In particular, leaders and managers must review how closed-circuit surveillance equipment is used in communal areas, to make sure it is based on each child’s needs and situation.

p.6

Recommendations

 The registered person should ensure that the service operates in line with fire safety requirements. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, pages 29 to 31)  The registered person should ensure that the premises provide a welcoming and homely environment for children. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, pages 28 and 29)

p.6

Information about this inspection

The inspector has looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Grace Living Supported Homes Pvt Ltd 7 OFSTED USE ONLY

p.6

Supported accommodation provider details

Registered provider: Grace Living Supported Homes Pvt Ltd

p.7

Supported accommodation provider details

Registered provider address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ

p.7

Supported accommodation provider details

Registered service manager: Mafavuke Tuso

p.7

Supported accommodation provider details

Email address: admin@gracelivingsupportedhomes.co.uk

p.7

Inspector

Amanda Cooper, Social Care Inspector Inspection report for supported accommodation provider: Grace Living Supported Homes Pvt Ltd 8 OFSTED USE ONLY

p.7

Inspector

regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

p.8

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8