Gawber Road

Inspection report for residential family centre: Gawber Road 1 Gawber Road Twenty Four-Seven High Support Accommodation for Young People Limited

p.1

Registered provider address: 28 High Road, London N2 9PJ

p.1

Inspected under the social care common inspection framework

p.1

Information about this residential family centre

This is a privately run residential family centre. The primary purpose of the centre is to support local authorities in completing fair and evidence-based assessments of parenting capacity and skills.

p.1

Information about this residential family centre

The centre is registered to accommodate up to 10 families over three properties. The families have their own en suite bedrooms and share the communal rooms. Each property has its own communal space that includes a kitchen, dining room, playroom, lounges and a bathroom. There are outside garden areas and storage facilities for children’s pushchairs and other equipment. At the time of the inspection, there were ten families staying at the centre.

p.1

Information about this residential family centre

The manager is experienced and has been registered since 21 June 2021.

p.1

Overall experiences and progress of

children and parents, taking into account

p.1

outstanding

How well children and parents are helped and protected outstanding

p.1

outstanding

The effectiveness of leaders and managers outstanding

p.1

outstanding

The residential family centre provides highly effective services that consistently exceed the standards of good. The actions of the residential family centre contribute to significantly improved outcomes and positive experiences for children and parents.

p.1

outstanding

Date of previous inspection: 3 June 2024

p.1

outstanding

Overall judgement at last inspection: good

p.1

outstanding

Enforcement action since last inspection: none Inspection report for residential family centre: Gawber Road 2

p.1

Overall experiences and progress of children and parents: outstanding

The home is well equipped and furnished to a high standard. It provides a warm and comfortable atmosphere that promotes reassurance for parents. Parents benefit from a wide range of resources tailored to their needs, including a sensory room and a dedicated play area that encourages children’s development and a positive interaction between parents and their children.

p.2

Overall experiences and progress of children and parents: outstanding

Prior to admission, leaders and managers undertake a thorough referral process to ensure the suitability and safety of placements. Impact risk assessments are comprehensive and carefully consider any potential compatibility issues with families already in residence. This helps to maintain a harmonious and supportive environment where parents can focus on their assessment.

p.2

Overall experiences and progress of children and parents: outstanding

Managers and staff recognise the anxiety and stress that parents feel on arrival. Considerable effort is made to ensure families receive a supportive and positive welcome, helping to ease the initial apprehension. Parents are promptly provided with clear and comprehensive information, with recognition that this may need to be revisited as they settle in.

p.2

Overall experiences and progress of children and parents: outstanding

Parents and their children form trusted and open relationships with staff at all levels, this includes their key worker, the assessing social worker and family support staff. The centre’s ethos is rooted in engagement, learning and mutual respect. Parents are actively involved in every stage of their assessment and receive regular, constructive feedback.

p.2

Overall experiences and progress of children and parents: outstanding

Sensitive discussions are handled with care, and parents are given clear guidance and support to make meaningful changes that promote the safety and well-being of their children. One parent said, ‘When we came and met the full staff team to do the oxygen training, I was choked up that staff were all doing the training to help my son. I couldn’t believe it.’

p.2

Overall experiences and progress of children and parents: outstanding

Parents and their children benefit from a wide range of developmental activities that enhance parenting skills and provide children with enriching experiences. These include sensory play, language development, social interaction and attending a local playgroup, all of which contribute to positive outcomes for children.

p.2

Overall experiences and progress of children and parents: outstanding

Key working, parenting assessments and observational work are meticulously planned and delivered by a highly skilled and qualified team. The quality of written reports is exemplary, evaluative, evidence-based and focused on the best interests of the child. These reports provide a clear foundation for next steps and inform robust recommendations that support long-term outcomes. Inspection report for residential family centre: Gawber Road 3

p.2

How well children and parents are helped and protected: outstanding

From the point of admission, staff and managers have a clear understanding of any child protection and safeguarding concerns. Timely placement plans and assessments are completed and tailored to the individual needs of each parent. This is underpinned by detailed observations, key-work sessions and social work input. The tenacity and professional curiosity of assessing social workers further strengthens the safeguarding culture and promotes the safety of children.

p.3

How well children and parents are helped and protected: outstanding

The protection of children is central to all aspects of staff practice. Robust safeguarding procedures are consistently implemented to ensure children’s and parents’ safety and well-being. Highly effective planning ensures that assessments are closely aligned with referral documentation and/or the letter of instruction. Ongoing dialogue and consultation with local authority social workers and health professionals provides valuable clarity and contributes meaningfully to the assessment process.

p.3

How well children and parents are helped and protected: outstanding

Families are closely monitored through a combination of direct observations, closed- circuit television (CCTV) and audio surveillance. Face-to-face observations is the norm with CCTV and audio only used in family bedrooms and as a ‘backup’. A key strength is the established trust between families and staff, embedding a culture of openness and transparency.

p.3

How well children and parents are helped and protected: outstanding

Parents are actively involved and supported to understand and reduce risks to their children. Risk assessments are comprehensive, regularly reviewed and easy to navigate, ensuring that they remain relevant and specific to each parent’s circumstances. Careful consideration is given to house placements in order to minimise any potential incompatibility between families.

p.3

How well children and parents are helped and protected: outstanding

Leaders and managers take a strong and proactive approach to safeguarding and child protection. Immediate and decisive action is taken to manage allegations and serious incidents. Staff respond quickly, ensuring that children’s safety remains paramount, alongside providing passionate support to parents. This reinforces a culture of accountability and vigilance that prioritises the well-being of children.

p.3

The effectiveness of leaders and managers: outstanding

The centre is managed effectively and efficiently by a permanent manager who is suitably experienced and supported by the responsible individual. This strong leadership ensures the centre operates with clarity, consistency and a clear focus on the right outcomes for children and parents.

p.3

The effectiveness of leaders and managers: outstanding

Midway and final assessment reports are completed by registered, qualified and experienced assessing social workers. Caseloads are low, enabling the assessing social worker to have the capacity and time to complete quality assessments. This not only builds meaningful relationships but ensures professional objectivity and credibility in the evaluation process. Inspection report for residential family centre: Gawber Road 4 The centre is sufficiently well resourced, with staffing levels maintained through safe recruitment when vacancies arise. Staff receive regular, reflective supervision that not only supports their professional development but also provides space to discuss how parents are progressing and consider best practice. Staff report feeling supported by their supervisor and the manager, contributing to a stable and motivated workforce.

p.3

The effectiveness of leaders and managers: outstanding

Management oversight is robust through effective auditing systems and closely monitoring practice. Staff are given regular opportunities to meet, share their views and contribute to service development. This has fostered a culture of collaboration and continuous improvement.

p.4

The effectiveness of leaders and managers: outstanding

The manager and responsible individual have established strong working relationships with partner agencies and attend meetings with the local safeguarding partnership board. Information is shared in a timely and professional manner, supporting effective multi-agency working and reinforcing the centre’s commitment to safeguarding and child protection. Feedback from professionals, parents and stakeholders is overwhelmingly positive. Inspection report for residential family centre: Gawber Road 5

p.4

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under The Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Gawber Road 6

p.5

Residential family centre details

Registered provider: Twenty Four-Seven High Support Accommodation for Young People Limited

p.6

Residential family centre details

Registered provider address: 28 High Road, London N2 9PJ

p.6

Inspectors

Cath Sikakana, Social Care Inspector Lisa Richards, Social Care Inspector Inspection report for residential family centre: Gawber Road 7 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked- after children, safeguarding and child protection.

p.6

Inspectors

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.7

Inspectors

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: eepurl.com/iTrDn .

p.7

Inspectors

T: 0300 123 4234 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.7