Children's home run by Hearts and Haven Childcare Limited

Inspection report for children’s home: 2815525 1 Registered provider: Hearts and Haven Childcare Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home and manager registered with Ofsted in July 2025. This is the home’s first inspection.

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Information about this children’s home

The home is privately owned. It provides care for up to four children with social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, one child was living at the home.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since registration: not applicable Inspection report for children’s home: 2815525 2

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Overall experiences and progress of children and young people: good

The manager thoroughly considers and makes well-informed decisions when assessing whether a child can move into the home. They meet with important people, the child’s professional network and the child to gain an understanding of the child’s individual needs. Detailed assessment records show how these needs will be met. Staff are prepared to provide the child with individualised support. They welcome and give the child important information about the home when they arrive. The child currently living at the home has settled in quickly and is making good progress.

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Overall experiences and progress of children and young people: good

The child has strong relationships with staff built on trust and respect. Key workers uphold their responsibilities well, and the child benefits from informative and well- planned key-work sessions. These regular discussions ensure that the child’s views are understood. Staff value the child’s view and act on their requests and suggestions. Together they make plans for the child’s daily routines and support. The child has no complaints as staff empower them to have influence in their home and care.

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Overall experiences and progress of children and young people: good

The child has a positive view about returning to education. Progressive, reintegrative plans are made in consultation with the child. Staff promote structure and support through interim learning opportunities. The child learns important independence and life skills. Certificates of achievement from online training courses are proudly displayed in the home.

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Overall experiences and progress of children and young people: good

Staff encourage the child to lead a healthy lifestyle. When the child moved in, staff promptly ensured that they were registered with local health services and created plans to address areas of identified need. The in-house therapist visits the child, and the child has regular sessions with a boxing coach at the home. These opportunities help the child emotionally and physically, increasing their fitness and self-esteem.

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Overall experiences and progress of children and young people: good

Staff create a homely, calm and therapeutic environment for the child. The home is decorated and furnished to a high standard. Throughout the home, displays of positive affirmation are motivational for the child and staff. Staff support the child to personalise their bedroom, which helps to create a sense of belonging. The child is happy and relaxed at the home.

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How well children and young people are helped and protected: good

The child has structure to their day and effective support as staff set realistic boundaries and routines. Through the good relationships with staff, the child develops a sense of permanence, feels safe, and their vulnerabilities decrease. They talk to staff about what is going well and are reflective when there is a cause for concern. Incentives help the child, who is making good progress and achieves the targets they are set. Inspection report for children’s home: 2815525 3 Staff practise their safeguarding responsibilities with confidence. They understand the child’s risks and how to provide support to reduce them. Training is specific to the child’s needs, and strategies are defined in detailed, informative risk assessments and support plans. These guide staff well, helping to ensure that the child receives effective care and support. Staff collectively review these plans during team meetings. The child receives

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How well children and young people are helped and protected: good

consistent care because of this holistic and inclusive approach.

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How well children and young people are helped and protected: good

Staff encourage the child’s autonomy. They consult the child and agree times when they should be home from social time, which the child adheres to. There have been no incidents of the child going missing from home or incidents of concern arising from criminal exploitation.

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How well children and young people are helped and protected: good

The child enjoys playing computer games. Staff join in at times, and together they have fun. Staff educate the child on how to be safe when using the internet and social platforms. They have put effective safeguards and monitoring in place, with prompt discussions about digital footprints and online safety.

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How well children and young people are helped and protected: good

Staff have helped the child to reduce their substance misuse. Staff talk with the child, who understands the potentially harmful effects on their physical and mental well-being. The child makes increasingly positive choices through targets that are set.

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The effectiveness of leaders and managers: good

The registered manager has a strong vision and sets high expectations for the care that the staff provide. They lead by example and positively role model child-focused, organised and purposeful practice. This empowers staff and creates a culture of inclusivity. Motivated and enthusiastic staff create a great energy in the home.

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The effectiveness of leaders and managers: good

The staff team is cohesive, professional and offers a genuine commitment to meeting the child’s needs. The staff are solution-focused and proud of their work. As a team, they build on each other’s strengths, skills and experiences. New team members benefit from a good induction. They are quick to learn their roles and develop a strong knowledge base through training and the guidance that the registered manager provides. Staff enjoy their work and believe that they can fulfil their potential.

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The effectiveness of leaders and managers: good

Supervision is a reflective forum where staff self-evaluate and receive feedback on their practice. Discussions account for a critical analysis of functioning of the team, which promotes accountability and cohesive working. Objectives are set to ensure continuous professional development. Importantly, risk and safeguarding arrangements for the child are a focus. This assures the registered manager of staff’s understanding and the practical application of key policies, training and learning in the care they provide.

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The effectiveness of leaders and managers: good

Safer recruitment checks are completed for new staff. The registered manager is actively involved in this process. They are pivotal in influencing who is appointed to create a well- balanced staff team. Interview records do not show that senior residential support worker Inspection report for children’s home: 2815525 4 applicants are asked about the senior accountabilities of this role. The rationale for offering the position of senior residential support worker is not explicit in identifying why the applicant is suitable for this post.

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The effectiveness of leaders and managers: good

The manager has good systems in place to maintain oversight of all aspects of the home. Monthly management meetings with the director and the responsible individual ensure there is senior leadership oversight and support.

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The effectiveness of leaders and managers: good

The registered manager and staff seek feedback from, and forge connections with, the child’s professional network. Regular communication keeps key professionals well informed and endorses the establishment of a good working dynamic with the home. Key professionals are assured about the child’s care, with one describing safeguarding practice and care for the child as being ‘impressive’. Inspection report for children’s home: 2815525 5

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Recommendation

 The registered person should ensure that recruitment records include interview questions relevant to senior roles and record decisions about staff suitability for appointment to senior positions. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.1)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2815525 6

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Children’s home details

Registered provider: Hearts and Haven Childcare Limited

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Children’s home details

Registered provider address: 9 Hind Close, Chigwell IG7 4EA

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Inspector

Alexandra Howitt, Social Care Inspector Inspection report for children’s home: 2815525 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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