Children's home run by 360 Children’s Residential Services Limited

Inspection report for children’s home: 2834955 1 Registered provider: 360 Children’s Residential Services Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private provider. It can provide care for two children who may have emotional or social difficulties. At the time of inspection, one child was living in the home.

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Information about this children’s home

The home and manager registered with Ofsted in May 2025.

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Information about this children’s home

Staff in the home are referred to as adults. This is reflected in the report.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2834955 2

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Overall experiences and progress of children and young people: good

This is the first inspection of a new home. One child has moved into the home. The child is beginning to trust adults and has nurturing relationships with them. They are keen to spend time with the adults, which can be seen through the interactions between them and through the child’s records.

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Overall experiences and progress of children and young people: good

The child attends mainstream school and has just moved up to secondary school. Adults supported the child over the summer holidays to increase their confidence with learning. They helped the child to fill gaps in their learning, which helped them to feel better about starting school. During the inspection, the child was keen to share their homework details with the adults and get access to the online school systems.

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Overall experiences and progress of children and young people: good

The child’s health needs are supported well, with the team working hard to promote good dental hygiene. They are doing this by role modelling, with brushing teeth and healthy eating which helps the child to see these as routine behaviours and habits. Adults have supported the child to attend dental appointments. When there were further difficulties, these appointments were sought promptly. Importantly, the adults have helped the child to have a low-sugar diet. Now the child has started to look at the sugar content of foods and is learning which foods are good choices.

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Overall experiences and progress of children and young people: good

Adults and children come together for mealtimes. Home-cooked and slow-cooked meals are on the menu, with enticing smells to welcome the child home from school. This helps children to feel nurtured as well as develop their understanding of nutrition.

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Overall experiences and progress of children and young people: good

The child is supported well to understand the changes to their body. Sensitive conversations take place about this. Adults also develop the child’s independence by encouraging them to manage their own hygiene.

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Overall experiences and progress of children and young people: good

This child gets to do lots of fun things. There are walks in the woods, feeding the local pony and day trips out. These are captured well in a memory book; however, this has not been updated for a while, which could mean important details are lost.

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Overall experiences and progress of children and young people: good

The home is cosy and warm with lots of photos and things on display that show this child lives here. The child has also felt able to say the things that they would like to improve in their home, like items for the garden and what the staffing arrangements should be.

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How well children and young people are helped and protected: good

Adults understand the risks to this child well and think carefully about potential dangers. There have been very few serious incidents since the child moved in. The child is listened to by the adults. When concerns about adults are raised, these are taken seriously, and this is emphasised to the child. Inspection report for children’s home: 2834955 3 A recent concern about an adult was reported quickly, and appropriate professional advice was sought. The child was spoken to afterwards and was spoken to again two days later. This ensured that the child was given time to process their feelings. The child was also kept informed about what was happening.

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How well children and young people are helped and protected: good

This child has not been missing from the home. However, there have been two incidents where the child has gone out of sight from the adults for short periods. Adults followed the child and used encouragement and distraction to prevent further difficulties. Missing- from-home processes are in place and adults know these well. Processes are reviewed and updated in line with the child’s needs. Specific details are not always included in the plans, for example details of exact locations or buses the child may use. Adults know these details, but they are not recorded. This could delay finding the child quickly if new adults or covering staff were working.

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How well children and young people are helped and protected: good

Adults support the child to be safe by helping them to understand conflict, bullying and difference. Nurturing conversations take place to help the child understand how their words and actions can affect others. Adults have helped the child to understand different relationships and appropriate touch. Adults role model relationships by offering each other hugs, for instance. The team strives to have a consistent approach and boundaries regarding touch.

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How well children and young people are helped and protected: good

Restraint has been used on two occasions. Both incidents were necessary and proportionate. One occasion led to window restrictors being installed to protect the child, and a risk assessment was created. This has been reviewed, although it is not explicit about what is needed to remove the restrictors.

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How well children and young people are helped and protected: good

Records of restraint are well detailed. Conversations with children take place with a person who was not directly involved, and the manager oversees these. Careful consideration is given to different relationships and interactions the child has. Adults are curious about what the child says, and they gently challenge unkindness.

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The effectiveness of leaders and managers: good

The home is managed by a suitably qualified manager who is a calm and confident leader. The manager leads by example. He demonstrates how important it is for adults to show the child that they will continue to show up. At times, the child has told the manager to go away, but his gentle determination shows the child that he will be consistent.

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The effectiveness of leaders and managers: good

The adults in the home have ambition for the child. One adult explained how they had spoken to the child about going to university and how this is possible. In the main, there has been a small, stable team of adults around this child. There has been additional support from adults who work in other homes in the organisation. The child always has one familiar adult looking after them. Inspection report for children’s home: 2834955 4 The manager is keen to develop and improve the standard of care provided by staff. He regularly asks the team and individuals what they think they could do better for the child. Supervision sessions and team meetings are reflective spaces. The manager listens to the team and wants to understand what could be better. Research is used to support the manager’s understanding and show that his ideas have a structured base. The manager’s oversight of care is reflective.

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The effectiveness of leaders and managers: good

The manager is quick to take effective action when there is a concern, for example adapting bedtime routines so that these are shared among the adults. This also shows the adults that they are supported and cared for, which helps them to provide better care for the child. Adults say they can discuss difficulties quickly, feel supported by colleagues and positively praise each other.

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The effectiveness of leaders and managers: good

The e child’s records are generally detailed, and guidance is clear. At times, some of the language in records does not reflect the ethos of the home. Some words are blaming, and words such as ‘baseline’ and ‘dysregulated’ have little meaning to children who may wish to read their records. Inspection report for children’s home: 2834955 5

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Recommendations

 The registered person should ensure that the reasons for any restrictions or monitoring in the home environment are recorded clearly. Timescales and mechanisms for review should be specified, and children’s individual views on these measures should be recorded. This specifically applies to window restrictors. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.10)  The registered person should ensure children’s memory books are kept up to date to so that the details of events and outings are not lost. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.5)  The registered person should ensure that children’s records are ‘living documents’ and that adults are recording information in a way that is meaningful to children. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 58,

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2834955 6

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Children’s home details

Registered provider: 360 Children’s Residential Services Limited

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Children’s home details

Registered provider address: 4 Minster court, Tuscam Way, Camberley, Surrey GU15 3YY

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Children’s home details

Responsible individual: Richard Ellis-Tole

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Children’s home details

Registered manager: Jack Constantinou-Barnes

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Inspector

Nickie Doney, Social Care Inspector Inspection report for children’s home: 2834955 7 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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