Omni Cura Supported Accommodation Services Limited

Inspection report for supported accommodation provider: Omni Cura Supported Accommodation Services Limited 1 Omni Cura Supported Accommodation Services Limited Registered provider: Omni Cura Supported Accommodation Services Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider. The service can accommodate up to 36 children and young people, in 13 shared occupancy homes.

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provider

At the time of this inspection, this service was providing supported accommodation for 15 children. Five shared occupancy homes were visited.

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provider

The service manager has been registered with Ofsted since September 2023.

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provider

Inspection dates: The inspection was announced on 15 September 2025 and started that day. The inspectors were on site between 17 and 19 September 2025.

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Outcome

Serious or widespread weaknesses lead to significant concerns about the experiences and progress of children. Leaders and managers must take urgent action to address failings. The next inspection will be within approximately six months.

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Summary of findings

Leaders and managers do not obtain sufficient information about children’s needs when children’s placements are agreed in order to keep them safe.

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Summary of findings

Staff are not provided with the training they need to meet children’s needs. They do not have the knowledge or understanding of specific safeguarding issues, which leaves children at risk of harm. Inspection report for supported accommodation provider: Omni Cura Supported Accommodation Services Limited 2 Leaders and managers do not follow safe recruitment practices. They fail to assure themselves that staff are safe or suitable to work with children.

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Summary of findings

Leaders and managers do not act with honesty and integrity.

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Overall experiences and progress of children

Children’s past experiences and current needs are not recorded or understood by the manager when their placements are agreed. The registered service manager does not have a suitable system to monitor the progress of children. As a result, when barriers to progress occur, the registered service manager fails to identify these. This limits children’s progress.

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Overall experiences and progress of children

Staff do not support children who speak English as an additional language to communicate effectively. The provider does not have systems in place to ensure that children understand information shared with them. For example, all signs relating to health and safety are displayed in English. Consequently, children do not understand important information that is shared with them.

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Overall experiences and progress of children

Staff do not promote children’s rights; they are unaware of the purpose of an advocate, and children do not routinely have access to one. One child was not consulted on her views about being the only female child in a home with two males.

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Overall experiences and progress of children

Staff do not support children to understand their plans. Children are uncertain about future plans when they are preparing for adulthood; records do not include this information and are not signed by the author. This places additional and unnecessary stress on children.

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Overall experiences and progress of children

Staff do not consistently support children to manage their emotional needs and mental health. Staff and the registered manager rely on checklists that focus on practical tasks when children first arrive, such as opening a bank account. This approach does not provide children with the nurturing support they need to help them recover from past trauma.

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Overall experiences and progress of children

The registered manager fails to gather information about children’s needs before they move into the service. As a result, children do not move into the accommodation in a planned or sensitive way. This prevents staff from understanding and meeting children’s needs and has led to some placements ending abruptly.

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Overall experiences and progress of children

Staff promote children’s identity by supporting their attendance at places of worship and providing opportunities to engage with their cultural communities, if they choose to do so. Staff provide resources for children to follow their cultural heritage. As a result, children report feeling happy where they live. Inspection report for supported accommodation provider: Omni Cura Supported Accommodation Services Limited 3

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How well children are helped and protected

Leaders and managers do not ensure that staff are trained to meet the needs of children. Staff training is out of date. For example, one designated safeguarding lead has not undertaken safeguarding training for over three years. Their lack of training and understanding places children at unnecessary risk of harm.

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How well children are helped and protected

Leaders and managers do not ensure that they recruit staff safely. Recruitment checks are poor, as gaps in employment are not explored, for example. Furthermore, leaders and managers falsify staff references and interview notes. As a result, it is uncertain whether staff are safe and suitable to work with children, which potentially places children at risk of harm.

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How well children are helped and protected

Staff do not ensure that children receive support from specialist agencies when needed. For example, one child with a history of substance misuse did not receive any formal support from a specialist agency to help her addiction and recovery.

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How well children are helped and protected

Not all staff understand their role in keeping children safe. For example, one member of staff was named as the designated safeguarding lead in the statement of purpose. However, they stated that safeguarding was not their responsibility. The member of staff was unaware of child exploitation or indicators of abuse. This raises serious concerns regarding staff’s understanding of safeguarding children and potentially puts children at risk of harm.

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How well children are helped and protected

Leaders and managers do not ensure that children live in well maintained, homely accommodation. For example, one child had damp in his bedroom. Leaders and managers do not ensure that repairs are undertaken to homes, and when action is taken it has been of poor quality, leading to crumbling walls, for example. Signs outside each home advertise that the home is for supported accommodation, which creates stigma and additional vulnerability for children.

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How well children are helped and protected

Leaders and managers use CCTV to monitor children’s movements. If staff cannot contact children, they ask the manager to review the CCTV to check their location. Staff also use CCTV to monitor children’s health concerns. However, this does not support children’s emotional health and well-being.

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The effectiveness of leaders and managers

The registered service manager does not always act with honesty and integrity. This affects their ability to recruit staff safely into the service. They also motivate children to complete surveys about the service by offering them financial reward. Staff then view the confidential survey. This means that children may feel pressured by staff to report positive feedback.

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The effectiveness of leaders and managers

The registered manager does not consistently inform Ofsted about serious incidents that occur in the service. For example, she failed to inform Ofsted that a child was arrested for robbery and had concealed a weapon in his group living home. As a result, Ofsted is unable to assess how the provider responds to serious incidents. Inspection report for supported accommodation provider: Omni Cura Supported Accommodation Services Limited 4 The registered manager has failed to implement a system to ensure that she notifies Ofsted about changes to premises. For example, she moved children of different gender into premises which were registered for single gender purpose only. Additionally, premises which had been closed with Ofsted had been in use since registration. Furthermore, the registered service manager does not keep children’s admission’s records up to date.

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The effectiveness of leaders and managers

Leaders and managers do not have systems in place to help them understand or assess the quality of support children receive and the effectiveness of their policies and procedures. As a result, managers are not aware of the areas of development required in the service.

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The effectiveness of leaders and managers

The registered service manager does not always make child-centred decisions and does not fully understand children’s needs. For example, on one occasion, they intended to end a child’s placement without fully considering the effect of this on the child’s emotional welfare. Inspection report for supported accommodation provider: Omni Cura Supported Accommodation Services Limited 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

are familiar and act in accordance with child protection policies;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

support children to maintain appropriate and safe relationships with family, friends and other people who are important to them. (Regulation 5 (1) (2)(a)(i)(f)(i)(ii)(iii)(v)) 30 October 2025

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met. 30 October 2025 Inspection report for supported accommodation provider: Omni Cura Supported Accommodation Services Limited 6 In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have 24-hour access to help in a crisis or emergency situation. (Regulation 5 (1) (2)(a)(iii)(iv))

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(c)(e)(f)) 30 October 2025

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children; 30 October 2025 Inspection report for supported accommodation provider: Omni Cura Supported Accommodation Services Limited 7 ensure that the supported accommodation undertaking has sufficient staff to support and accommodate children safely and effectively;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1)(2)(b)(d)(g))

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Requirement Due date

*The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe. (Regulation 7 (2)(b)(c)) 30 October 2025

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

in the event that the registered person or a member of staff considers that an accommodating authority or a relevant person is failing to provide the support set out in a child’s relevant plans, make representations, or, as the case may be, enable staff to make representations, to the accommodating authority or relevant person with a view to ensuring that the child’s needs are met;

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Requirement Due date

ensure a plan for support is in place to support the child to develop the resilience and skills required to transition out of supported accommodation when the child is ready to live more independently; 30 October 2025 Inspection report for supported accommodation provider: Omni Cura Supported Accommodation Services Limited 8 ensure that an adequate level of support is available to the child to assist with the transition out of supported accommodation;

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Requirement Due date

ensure that children are supported to understand and manage the impact of any experience of abuse or neglect.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

offer a comfortable, positive and nurturing environment, while respecting children’s need for privacy;

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Requirement Due date

only use devices for monitoring or surveillance in communal areas and then only if—

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Requirement Due date

the monitoring or surveillance is for the purposes of safeguarding and promoting the welfare of children, the monitoring or surveillance is no more intrusive than necessary, having regard to each child’s need for privacy.

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Requirement Due date

(Regulation 6 (1) (2)(b)(viii)(c)(i)(iv)) 30 October 2025

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Requirement Due date

An individual may only be registered as a registered service manager if—

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Requirement Due date

the individual is of integrity and good character,

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Requirement Due date

the number of premises used as supported accommodation,

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Requirement Due date

the individual has the appropriate skills to manage the supported accommodation undertaking effectively.

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Requirement Due date

(Regulation 12 (a)(b)(i)) 30 October 2025

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Requirement Due date

The registered person must maintain records ("case records") in relation to each child accommodated by the supported accommodation undertaking which— 30 October 2025 Inspection report for supported accommodation provider: Omni Cura Supported Accommodation Services Limited 9 include the information and documents listed in Schedule 2,

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Requirement Due date

are signed and dated by the author of each entry.

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Requirement Due date

The registered person must keep records of other information relating to the supported accommodation undertaking set out in Schedule 3.

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Requirement Due date

maintain the records in Schedule 3, which may be kept in electronic form;

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Requirement Due date

ensure that the records are kept up to date.

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Requirement Due date

(Regulation 25 (2)(a)(b)) 30 October 2025

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

(Regulation 27 (3)(b)(f)) 30 October 2025

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Requirement Due date

If premises are no longer used, or intended to be available for use, as supported accommodation by the supported accommodation undertaking, the registered person must give notice in writing to the CIECSS no later than 10 working days after the registered person becomes aware of the decision to cease use of the premises.

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Requirement Due date

Where additional premises are acquired, commissioned or arranged, or the supported accommodation undertaking intends to acquire, commission or arrange additional premises, and the supported accommodation undertaking intends to provide supported accommodation at those premises, the registered person must give notice in writing to 30 October 2025 Inspection report for supported accommodation provider: Omni Cura Supported Accommodation Services Limited 10 the CIECSS as soon as it is reasonably practicable to do so, of the following—

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Requirement Due date

the characteristics of the children for whom it is intended the supported accommodation undertaking will provide accommodation at the premises, including the age range, number and sex of the children;

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Requirement Due date

The registered person must give notice in writing to the CIECSS within 72 hours of the supported accommodation undertaking—

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Requirement Due date

accommodating a child for the first time in any premises which were not referred to in the registered person’s application for registration. (Regulation 34 (2) (3)(b) (4)(a))

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Omni Cura Supported Accommodation Services Limited 11

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Supported accommodation provider details

Registered provider: Omni Cura Supported Accommodation Services Limited

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Supported accommodation provider details

Registered service manager: Thaira Parveen

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Supported accommodation provider details

Email address: thairaparveen@outlook.com

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Inspectors

Amie Pearson, Social Care Inspector Beth Forster, Social Care Inspector Inspection report for supported accommodation provider: Omni Cura Supported Accommodation Services Limited 12 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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