Children's Home run by Transform UK Communities Ltd in Tower Hamlets

Inspection report for children’s home: 2807396 1 Registered provider: TransformUK Communities Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned home that can care for up to four girls who may experience emotional and behavioural difficulties. The home is specifically developed to care for those who have experienced or are at risk of child criminal and or sexual exploitation.

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Information about this children’s home

The home and the manager registered with Ofsted in April 2025.

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Information about this children’s home

There was one child living in the home during this inspection.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Overall judgement at last inspection: not applicable

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requires improvement to be good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2807396 2

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improvement to be good

Weak and inconsistent oversight by leaders and managers has undermined the child’s otherwise positive day-to-day experiences in the home. Despite some strong individual efforts by staff, poor planning, gaps in staff training and ineffective monitoring systems have limited staff’s ability to provide consistently safe and nurturing care.

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improvement to be good

The admissions process is not robust. The registered manager completed an assessment of the child’s needs. However, some staff did not have relevant skills to safely care for the child. Leaders and managers could not demonstrate that the child experienced a well-planned and carefully managed move into the home. The registered manager failed to obtain relevant referral information, meeting minutes and an up-to-date care plan from the child’s placing authority for the child. Furthermore, they failed to escalate these concerns effectively.

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improvement to be good

Staff use consequences to manage the child’s behaviour. However, staff do not review these consequences with the child to help them understand and learn from their difficult emotions. One member of staff also said that staff need to apply consequences more consistently.

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improvement to be good

Staff encourage the child to attend school. However, their efforts are unsuccessful. Staff advocate for the child in education meetings and support the child with online learning. The child also visited the museum as a creative way to learn.

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improvement to be good

Staff support the child with age-appropriate independence skills. For example, they encourage the child to cook meals from their culture. Staff also helped the child to take care of their hair by showing them a hair care video and providing support from a staff member with a similar hair texture.

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improvement to be good

Staff know the child’s likes and interests well and plan activities to reflect this. The child has a passion for art, and staff complete art projects with them. The child also enjoys music and regularly attends the studio to write and record music.

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improvement to be good

The child is registered with health services. Staff encourage the child to access emotional health support and attend health appointments.

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improvement to be good

Staff understand the importance of family relationships. They encourage the child to see their family and supported the child to attend a family holiday. This support helps children maintain important family connections.

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improvement to be good

Staff have positive relationships with the child, and the child views the registered manager as a maternal figure. The social worker noted that the child is ‘well-loved in the home’ and that staff use ‘creative with ways’ to support the child. Inspection report for children’s home: 2807396 3 The home is a clean and welcoming environment. The child’s room is tidy and suitably decorated.

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improvement to be good

Staff are unable to keep the child safe, leading to increased safeguarding concerns. Professionals agree that the child’s needs are not being fully met. Leaders and managers are working with the wider network, and a planned move is in place to better support the child’s safety and well-being.

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improvement to be good

Despite this multi-agency response, the registered manager is unable to provide evidence of any meaningful discussions with the child to help them understand the risks to their safety. In addition, they did not escalate delays in receiving the minutes from a recent child protection meeting. This has the potential to limit timely planning to ensure the child’s safety and well-being.

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improvement to be good

The child frequently goes missing from the home and is often in vulnerable situations. When this happens, staff look for the child, track their location, contact friends and work closely with the police and other professionals to help return the child home safely. Despite this, return home interviews rarely take place. Leaders and managers do not escalate this shortfall, meaning the child misses important opportunities to speak with someone independent about their experiences and safety when away from the home.

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improvement to be good

Recruitment processes are not robust. The registered manager cannot demonstrate that all staff have been securely recruited. For example, some staff files do not contain full employment histories. In one example, leaders and managers could not satisfy themselves they had seen the original DBS certificate before a staff member started working with children. These shortfalls do not assure leaders that all staff working in the home are safe to do so.

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improvement to be good

Staff ensure the child’s risk assessment is clear and up to date. They include the child’s views and provide clear guidance to staff on how to support the child.

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improvement to be good

When incidents happened, staff work together to manage them without using physical holds. Instead of calling the police, staff settle the child through effective communication and support.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders and managers care about the child. However, they do not have effective monitoring systems in place. This limits their ability to assess and improve the quality of care the child receives.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders and managers do not keep records well organised. They are still adapting to an online system and struggled to provide information during the inspection. For example, Inspection report for children’s home: 2807396 4 some supervision and team meeting records were not available. Staff receive supervision. However, discussions do not consistently focus on improving staff practice.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders and managers do not ensure that all staff complete mandatory training or training specific to the needs of the child. For example, not all staff have completed training on criminal or sexual exploitation. This gap is especially significant given the home’s statement of purpose highlighting caring for children with these vulnerabilities. Furthermore, the workforce development plan does not consider staff experience or qualifications, missing opportunities to further their professional development.

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The effectiveness of leaders and managers: requires improvement to be good

Some staff do not demonstrate a clear understanding that they can contact Ofsted or the local authority designated officer (LADO) directly if they have safeguarding concerns. This lack of awareness creates a risk of delay in notifying the appropriate external agencies about serious incidents.

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The effectiveness of leaders and managers: requires improvement to be good

Leadership and management demonstrate some strengths. Staff report that they work well as a team to support the child. Some staff bring lived experiences of previously being in care themselves, which helps them to relate to the child. The child’s social worker described the communication from leaders and managers as ‘excellent communication’. Inspection report for children’s home: 2807396 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

if the registered person considers, or staff consider, a placing authority’s or a relevant person’s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child’s needs are met in accordance with the child’s relevant plans. (Regulation 5(c))

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Requirement Due date

In particular, the registered person must ensure that they escalate to the local authority or any other members of the child’s professional network when there are delays in receiving information. This includes admission information, ensuring that return home interviews take place and receiving meeting minutes in a timely way. This is necessary to ensure that all information is received so that the child can receive the necessary quality of care. 9 December 2025

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on— 9 December 2025 Inspection report for children’s home: 2807396 6 use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(b)(2)(f)(g)(h))

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Requirement Due date

In particular, the registered person must ensure that all staff have training that meets the needs of the children in the home.

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Requirement Due date

The registered person must also ensure that there is an effective monitoring and review system in place so that there is consistent oversight of staff practice and the child’s quality of care.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

help each child to understand how to keep safe. (Regulation 12 (1) (2)(a)(ii))

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Requirement Due date

In particular, the registered person must ensure that they are having effective discussions with children so that they understand how to keep safe. 9 December 2025

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Requirement Due date

The registered person must maintain records ("case records") for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child; and

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Requirement Due date

are kept up to date. (Regulation 36 (1)(a)(b)) 9 December 2025

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Requirement Due date

The registered person must ensure that the following items, which may be kept in electronic form, are kept in an accessible manner— children’s case records.

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Requirement Due date

The registered person must ensure that children’s records are well organised and easily accessible. (Regulation 38(i)) 9 December 2025

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety. (Regulation 32 (1)) 9 December 2025 Inspection report for children’s home: 2807396 7 In particular, leaders and managers must ensure that all staff files are complete and provide evidence that safer recruitment processes are followed.

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Recommendations

 The registered person should ensure that they have a workforce plan which fulfils the workforce-related requirements of regulation 16, schedule 1. This particularly refers to having details of the current staff group and their qualifications and experience. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 53, paragraph 10.8)  Supervision and team meeting records should be securely kept. Supervision should be delivered in line with regulation 33(4)(b) and help staff to develop their practice. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.3)  The registered person should ensure that staff understanding of whistleblowing and allegation procedures are refreshed. The registered person should ensure that staff are aware of external agencies that they can contact when they have safeguarding concerns. (‘Guide to the Children’s Homes Regulations, including the quality

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Recommendations

standards’, page 43, paragraph 9.12)  The registered person should ensure that any consequences are reviewed to ensure that children understand the concerns around their behaviour. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 46, paragraph 9.38)

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Information about this inspection

The inspector has looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2807396 8

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Children’s home details

Registered provider: TransformUK Communities Ltd

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Children’s home details

Registered provider address: Shoreditch Tab Centre, 3 Godfrey Place, London E2 7NT

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Children’s home details

Registered manager: Hollie Camilleri-Denis

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Inspector

Chelsea Agyeman, Social Care Inspector Inspection report for children’s home: 2807396 9 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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