Canary House Care Limited

Inspection report for supported accommodation provider - monitoring visit: Canary House Care Limited Canary House Care Limited

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Registered provider: Canary House Care Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is operated by a private provider. The provider can accommodate up to five children in one property that is limited to accommodating looked-after children or care leavers, plus one additional child in a single occupancy property. The provider operates in the North of England and the East of England.

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provider

Both the registered service manager and nominated individual have been in post since the provider was registered in May 2025.

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This monitoring visit

This visit was arranged to address specific concerns received by Ofsted.

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This monitoring visit

Poor decision-making by leaders and managers has resulted in the admission of a child who requires high levels of support and supervision. The child’s freedom of movement is currently curtailed by a court order, which is outside of the scope of suitability for supported accommodation.

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This monitoring visit

Staffing levels are high, to manage the level of risk. Similarly, there are a range of security measures in place to limit the movement or monitor the child’s activities within the property. There has been the need to increase these measures since the child moved in. One of these includes the need for staff to sleep in the communal living room, as the child would need to enter this room should the child want to exit the property during the night. However, previous known risks have not been explored by managers in relation to this and no risk management strategy has been employed. This places the child and staff at risk of harm. Inspection report for supported accommodation provider - monitoring visit: Canary House Care Limited Staff complete a range of online training courses as part of their induction to the service. However, needs-led training to help them meet the individual needs of the children they support is not always available to them. This includes the misuse of

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This monitoring visit

drugs as well as knife crime awareness. This limits staff’s ability to provide the best support to children. Staff themselves identify this as an area for improvement.

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This monitoring visit

Some essential information about children is not easy to access. The provider’s register of children that have been accommodated does not include all the required information. This means that crucial information is difficult to locate.

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This monitoring visit

Staff provide a helpful monthly report for social workers, outlining what has gone well for the child. They also complete some key-working with the child. However, staff were unclear if they should be completing work on known risks, as they were unaware of the work being completed by other involved professionals. This is significant given the increased level of care and supervision that the child currently requires, which is outside of the scope of supported accommodation. Staff also struggled to locate a meaningful up-to-date support plan on the child. Staff had differing understanding of some expectations of the support to be provided. Inspection report for supported accommodation provider - monitoring visit: Canary House Care Limited

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

* The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(f)) 24 October 2025

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform. (Regulation 4 (1) (2)(c)) 24 October 2025 Inspection report for supported accommodation provider - monitoring visit: Canary House Care Limited In particular, the registered person must ensure that staff receive training to support the specific needs of the children they support.

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe;

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Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(f)(iv)(vi))

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Requirement Due date

In particular, if children’s historic risks are unclear, explore these further with relevant professionals and implement effective risk management strategies to ensure the safety of children and staff. 24 October 2025

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Requirement Due date

The registered person must keep records of other information relating to the supported accommodation undertaking set out in Schedule 3.

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Requirement Due date

maintain the records in Schedule 3, which may be kept in electronic form; and

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Requirement Due date

ensure that the records are kept up to date.

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Requirement Due date

ensure that the records are accessible to children, the CIECSS and each accommodating authority;

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Requirement Due date

(Regulation 25 (1) (2)(a)(b)(c)) 24 October 2025

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Requirement Due date

*This requirement is subject to a compliance notice. Inspection report for supported accommodation provider - monitoring visit: Canary House Care Limited

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Recommendations

 The registered person should ensure that all staff are aware of the young person’s support plan and that the child’s needs are being met through the support package being provided. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 35)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Canary House Care Limited

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Supported accommodation provider details

Registered provider: Canary House Care Limited

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Supported accommodation provider details

Registered provider address: 36 Glebe Road, Finchley, London N3 2AX

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Supported accommodation provider details

Registered service manager: Jameskutty Jose

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Inspector

Mandy Williams, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Canary House Care Limited regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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