Children's home run by Consistent Quality Support Limited

Inspection report for children’s home: 2570084 1 Registered provider: Consistent Quality Support Limited

p.1

Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

The home is owned and managed by a private company. It offers care for one child who may have learning disabilities or experience social and emotional difficulties.

p.1

Information about this children’s home

There has been no registered manager since January 2025.

p.1

Information about this children’s home

At the time of the inspection, one child was living in the home and contributed to the inspection.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Overall judgement at last inspection: requires improvement to be good

p.1

good

Enforcement action since last inspection: none Inspection report for children’s home: 2570084 2

p.1

Inspection date Inspection type Inspection judgement

24/04/2024 Full Requires improvement to be good 08/08/2023 Full Good 15/06/2022 Full Good 02/02/2022 Full Requires improvement to be good Inspection report for children’s home: 2570084 3

p.2

Overall experiences and progress of children and young people: good

The child has made remarkable progress when measured against their starting point, and the improvements achieved across various aspects of their life are significant. This progress reflects the consistent and tailored care provided to the child by staff.

p.3

Overall experiences and progress of children and young people: good

Staff provide the child with opportunities to develop positive and trusting relationships with adults in the home. Staff demonstrate a deep understanding of the child’s needs and provide consistent, predictable care. This stability has enabled the child to thrive and feel secure within their home environment. When speaking about their child’s progress, the child’s parent shared, ‘These are the only people that have worked with [child] and for [child] in their best interest.’

p.3

Overall experiences and progress of children and young people: good

Staff go above and beyond to facilitate and support family time, which has had a particularly positive impact on the child and their ongoing relationship with their family. Staff’s commitment to this has strengthened familial bonds and contributed positively to the child’s emotional well-being.

p.3

Overall experiences and progress of children and young people: good

Staff support the child to experience a well-rounded childhood, enjoying positive experiences with staff, family members and friends. Staff actively promote these opportunities, ensuring that the child can engage meaningfully in relationships that matter to them.

p.3

Overall experiences and progress of children and young people: good

Staff support the child’s education well by taking a flexible and creative approach in line with the child’s needs. Staff ensure the child has a structured routine and learning opportunities beyond formal education, working collaboratively with education partners to ensure there is a holistic approach.

p.3

Overall experiences and progress of children and young people: good

Meaningful conversations between staff and the child are a notable strength. These discussions are natural yet purposeful, reflecting staff’s insightful understanding of the child’s needs. Effective systems are in place to track and monitor these interactions, ensuring they remain relevant and beneficial to the child’s personal development.

p.3

How well children and young people are helped and protected: good

Care and support plans and risk assessments are detailed and effectively complement one another. These documents provide clear guidance to staff, enabling them to understand and meet the child’s individual needs safely and consistently.

p.3

How well children and young people are helped and protected: good

During this inspection period, there has been a significant reduction in behavioural incidents, which reflects the progress made by the child in becoming more settled and a development in staff’s thorough understanding of their needs. When incidents have occurred, staff have responded promptly and appropriately, adhering to the child’s Inspection report for children’s home: 2570084 4 support plan. The consistent use of de-escalation techniques has been effective, highlighting staff’s skills in managing challenging behaviours with sensitivity and care.

p.3

How well children and young people are helped and protected: good

Staff support the child to develop their own emotional awareness and development of positive coping strategies. This approach promotes the child’s emotional resilience and reduces the likelihood of incidents escalating.

p.4

How well children and young people are helped and protected: good

Staff use physical intervention only when necessary, and its application has been appropriate and proportionate. Staff demonstrate a clear understanding of safe and respectful practice regarding physical intervention, ensuring the child’s dignity and well- being are always maintained.

p.4

How well children and young people are helped and protected: good

Senior leaders respond swiftly and effectively to any concerns about staff practice, following safeguarding policies and procedures rigorously. This robust oversight supports a culture of safety and accountability within the home.

p.4

How well children and young people are helped and protected: good

Furthermore, good fire safety practices are embedded into daily routines. Staff actively support the child to understand fire safety, helping to promote their awareness of risks and personal responsibility for their own safety.

p.4

How well children and young people are helped and protected: good

Overall, the home provides a safe and nurturing environment where the child is protected and supported to thrive.

p.4

The effectiveness of leaders and managers: good

The home has been without a registered manager since January 2025. The provider has taken appropriate steps to recruit a suitable candidate. However, there have been matters that have prevented a manager registering with Ofsted to date. A manager was recruited and applied to register with Ofsted, but they withdrew their application and left their employment. A new manager has been appointed and is due to register with Ofsted once they commence employment.

p.4

The effectiveness of leaders and managers: good

In the interim, good oversight has been maintained by the responsible individual and a covering manager. Their consistent presence in the home has provided stability for both the child and the staff team, contributing positively to the overall environment and outcomes for the child.

p.4

The effectiveness of leaders and managers: good

Staff report feeling well supported by their colleagues, as well as by leaders and managers. Regular supervision takes place, ensuring that staff receive ongoing guidance and professional development.

p.4

The effectiveness of leaders and managers: good

The quality of supervision has improved notably during this period. Supervision sessions are now more reflective in nature, with records demonstrating thoughtful discussion and clear focus on professional growth. This progress addresses previous recommendations effectively. Inspection report for children’s home: 2570084 5 Staff value opportunities for reflective practice, which enable them to share ideas and enhance their responses to the child in their care. This collaborative approach supports continuous improvement in the quality of care provided. Inspection report for children’s home: 2570084 6

p.4

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

p.6

Requirement Due date

The registered provider must appoint a person to manage the children’s home if—

p.6

Requirement Due date

there is no registered manager in respect of the home; and

p.6

Requirement Due date

is not, or does not intend to be, in day-to-day charge of the home.

p.6

Requirement Due date

If the registered provider appoints a person to manage the home, the registered provider must, without delay, give HMCI notice of—

p.6

Requirement Due date

the name of the person so appointed; and

p.6

Requirement Due date

the date on which the appointment takes effect.

p.6

Requirement Due date

(Regulation 27 (1)(a)(b)(i)(ii)(iii) (2)(a)(b)) 12 November 2025

p.6

Information about this inspection

The inspector has looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2570084 7

p.6

Children’s home details

Registered provider: Consistent Quality Support Limited

p.7

Children’s home details

Registered provider address: Mill 1 Unit C1, Pleasley Business Park, Mansfield NG19 8RL

p.7

Inspector

Chloe Harvey, Social Care Inspector Inspection report for children’s home: 2570084 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8