Ashvic 24/7 Quality Care Services Limited

Inspection report for supported accommodation provider - monitoring visit: Ashvic 24/7 Quality Care Services Limited Ashvic 24/7 Quality Care Services Limited

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Registered provider: Ashvic 24/7 Quality Care Services Limited

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Inspected under the social care common inspection framework

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provider

This service is owned and managed by a private provider. It offers support and accommodation for looked-after children, care leavers and young adults. At the time of the registration, the provider had two properties offering shared-living accommodation for up to five children.

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provider

Since registration, the provider has expanded the service and has four shared-living homes for up to eight children.

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provider

This visit was unannounced. The inspector spoke with one child and visited one of the premises.

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This monitoring visit

This visit was carried out to monitor the compliance notices served following a monitoring visit carried out on 17 July 2025, which identified serious and widespread shortfalls in safeguarding practices and ineffective leadership and management.

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This monitoring visit

This visit focused on leaders’ and managers’ oversight of the homes, children’s welfare, and the suitability of the premises.

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This monitoring visit

Children’s support plans, including risk assessments, are now relevant to the child and include known risks. The plans focus on agreed outcomes to help children progress towards increased independence. Staff know the children well and provide Inspection report for supported accommodation provider - monitoring visit: Ashvic 24/7 Quality Care Services Limited targeted direct work sessions to help them develop life skills. However, the children’s input into these plans is not evidenced.

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This monitoring visit

Children’s experiences of their time at the accommodation are varied. One child is positive about the support she receives and expressed a wish to remain in the home when she reaches adulthood. However, another child’s move from the home was unplanned due to concerns about his welfare. Staff’s failure to adhere to organisational policies and procedures resulted in poor practice, which affected the care he received. The deputy manager has addressed some concerns in a staff meeting to share learning from these incidents.

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This monitoring visit

The nominated individual, who is also the registered service manager, has not had oversight of all the children’s plans or incidents, hindering their ability to ensure that the children’s needs are met.

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This monitoring visit

Managers failed to report an allegation against staff to the local authority designated officer (LADO). This compromises the LADO’s opportunity to assess potential risks to the child and determine appropriate actions.

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This monitoring visit

Leaders and managers have informed Ofsted about safeguarding incidents.

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This monitoring visit

Missing-from-home protocols now provide clear guidance for staff in line with police protocols. However, one child’s records do not show the actions taken after the police were informed that the child was missing. This does not support leaders and staff to understand which interventions make a positive difference and change strategies accordingly.

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This monitoring visit

A senior manager now receives formal supervision to evidence decision-making and development needs.

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This monitoring visit

While home maintenance plans are in place, the children’s accommodation is not maintained in a timely way. Old internal doors have been left in the garden, a broken chair has not been removed to prevent its use, and a cupboard door needs repair. This does not demonstrate that the maintenance plans are embedded in the culture of the organisation.

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This monitoring visit

Complaints are now recorded; however, a complaint from an external agency in relation to the support a child received was not recorded, and actions taken to address identified shortfalls are not evidenced. This is a missed opportunity to respond to the complaint formally and follow the complaints policy to improve practice.

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This monitoring visit

Leaders’ and managers’ lack of oversight of the homes has resulted in a failure to adhere to the ethos set out in the service’s statement of purpose.

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This monitoring visit

As a result of this visit, three compliance notices have been reissued. Ofsted will continue to monitor the notices. Inspection report for supported accommodation provider - monitoring visit: Ashvic 24/7 Quality Care Services Limited

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their well-being and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose. (Regulation 4 (1) (2)(a)) 2 November 2025

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Requirement Due date

*The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are designed and furnished so as to meet the needs of each child individually and all children collectively;

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces. (Regulation 6 (1) (2)(b)(v)(vi)(viii)) 2 November 20254

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Requirement Due date

*The support standard is that children receive individual and tailored support that meets their needs. 2 November 2025 Inspection report for supported accommodation provider - monitoring visit: Ashvic 24/7 Quality Care Services Limited In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

co-operate with the child’s accommodating authority in agreeing the child’s placement plan or, as the case may be, pathway plan;

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Requirement Due date

engage and work with the accommodating authority if the registered person has concerns or if the child’s support needs to be changed, including where that change may mean that the child requires more intensive support. (Regulation 7 (1) (2)(d)(f))

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Requirement Due date

Subject to paragraph (6), the registered person must establish a procedure for considering complaints and representations made by or on behalf of children.

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Requirement Due date

The registered person must ensure that a record is made of any complaint or representation, the action taken in response, and the outcome of any investigation. (Regulation 31 (1) (3))

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Ashvic 24/7 Quality Care Services Limited

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Supported accommodation provider details

Registered provider: Ashvic 24/7 Quality Care Services Limited

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Supported accommodation provider details

Nominated individual: Tackler Tinoengana

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Supported accommodation provider details

Registered service manager: Tackler Tinoengana

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Inspector

Suzy Lemmy, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Ashvic 24/7 Quality Care Services Limited to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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