Children's Home run by Sans Soucie Children Services LTD in Surrey

Inspection report for children's home - monitoring visit: 2745551 1 Registered provider: Sans Soucie Children Services LTD

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Inspected under the social care common inspection framework

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Information about this children's home

The home is operated by a private company and is registered to provide care for up to four children with social and emotional difficulties.

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Information about this children's home

At the time of the visit, there was one child living in the home.

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Information about this children's home

The home has not had a registered manager since April 2024.

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This monitoring visit

This children’s home was judged inadequate at the full inspection on 24 and 25 June 2025. Ofsted conducted a monitoring visit on 12 August 2025 to assess progress since the inspection. Following this visit, compliance notices were reissued, and the restriction notice remained in place.

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This monitoring visit

The provider has complied with the restriction notice, with no new children moving into the home since the last visit. The provider has met the compliance notices which was issued following the last visit. Additionally, some of the previously set requirements have been met, and one requirement has been amended following this visit.

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This monitoring visit

Since the last visit, the responsible individual has been assessed as suitable by Ofsted. Their continued presence and leadership have had a positive effect on the home’s development. They have actively worked on an action plan to improve systems and processes, and their ‘open-door’ approach has provided valuable support to staff and deputy managers.

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This monitoring visit

One child has moved on from the home since the last visit. Staff worked diligently to support a positive transition. When the responsible individual felt that other agencies Inspection report for children's home - monitoring visit: 2745551 2 were not communicating effectively, they escalated their concerns appropriately, enabling staff to access the necessary information to support the child’s move. A clear transition plan was implemented, including introductions to the new home and staff. Staff remain in contact with the child.

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This monitoring visit

The staff have implemented clearer rules and routines. The staff have established structured activities away from school and working with the child’s family to ensure family time is consistent for them. The child is now more engaged in the home, participating in food shopping and helping to refurnish both the home and their bedroom. Incentives are being used more effectively to reinforce expectations, and the child is attending school full-time.

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This monitoring visit

Staff act on concerns raised by children. One child said that she was unhappy living in the home. This information was shared promptly with the child’s social worker and the staff encouraged the social worker to visit and talk to the child about their time in the home.

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This monitoring visit

The home environment is now significantly more homely. The Perspex around the TV has been removed, plastic crockery replaced, and fire signage taken down. New furniture has enhanced the homeliness of the shared spaces, and a new side gate has been installed, improving privacy and security.

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This monitoring visit

The responsible individual has completed an audit on the staff training. This has identified where better-quality training is required to support the delivery of care in line with the home’s statement of purpose. Training has been booked for staff in the upcoming weeks to help their development.

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This monitoring visit

The responsible individual has changed the format of the children’s plans. These plans are much clearer for staff to follow. The staff have changed how they record the care that they deliver to the children, the recordings are clearer and are more child friendly. Children’s plans clearly highlight their health needs and when their reviews have taken place.

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This monitoring visit

The staff help children when they are missing from home. The child’s missing from home plan has been significantly improved and now aligns with the host authority’s protocol. One child was missing from home since the last visit and the staff acted promptly following the child’s plan and report the child missing, they also contacted the child’s social worker to arrange a return home interview.

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This monitoring visit

Management oversight has improved. The responsible individual has introduced new monitoring systems to enable managers to have oversight of incidents and actions following. The manager’s review of incidents is clearer, and learning is identified. Managers recognise when staff have not recorded incidents in the way that the organisation expects, and support staff to improve their record keeping. Inspection report for children's home - monitoring visit: 2745551 3 Staff report feeling more supported. The supervision template has been revised to focus more on staff wellbeing and children’s care. Supervisions are now longer and more reflective, though not all staff are receiving supervision in line with the updated workforce development plan.

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This monitoring visit

Staff have completed comprehensive assessments of children’s vulnerabilities. While these contain relevant information, they do not reflect recent incidents. Additionally, the risk rating system is misleading. For example, significant exploitation risks are rated as low. This could hinder new staff in understanding how to manage and reduce risks effectively.

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This monitoring visit

Staff have sought feedback from children and others, but this feedback has not yet been used to inform the home’s development plan. Inspection report for children's home - monitoring visit: 2745551 4

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Inspection date Inspection type Inspection judgement

24/06/2025 Full Inadequate 26/06/2024 Full Requires improvement to be good Inspection report for children's home - monitoring visit: 2745551 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply with the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(c)(e)(f)(h)) 1 October 2025

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that staff— 1 October 2025 Inspection report for children's home - monitoring visit: 2745551 6 have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

manage relationships between children to prevent them from harming each other;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare;

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm; and

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health. (Regulation 12 (1) (2)(a)(iii)(iv)(v)(vi)(vii)(b)(d))

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Requirement Due date

The registered person must ensure that staff and senior leaders follow procedures in relation to allegations made by children.

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Requirement Due date

The registered person must ensure staff protect children and use physical intervention to prevent serious harm or damage.

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

receive practice-related supervision by a person with appropriate experience. (Regulation 33 (4)(b))

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Requirement Due date

In particular, the registered person must ensure that staff receive supervision in line with the organisation’s policy. 1 October 2025

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is an allegation of abuse against the home or a person working there; and 1 October 2025 Inspection report for children's home - monitoring visit: 2745551 7 there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(c)(e))

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children. (Regulation 45 (1) (2)(b)) 1 October 2025

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Recommendation

 The registered person should ensure that the children's records are kept up to date. In particular, the manager must ensure that all records, including risk assessments and support plans, are updated with relevant information that is consistent and guides staff to deliver effective care and support for children. ('Guide to the Children's Homes Regulations, including the quality standards', page 62, paragraph 14.3)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children's home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children's home - monitoring visit: 2745551 8

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Children's home details

Registered provider: Sans Soucie Children Services LTD

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Children's home details

Registered provider address: Unit 5 Paris Parklands, Railton Road, Guildford GU2 9JX

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Inspector

Mark Dawkins, Social Care Inspector Inspection report for children's home - monitoring visit: 2745551 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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