Angel UK Care Supported Accommodation Service

Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service Angel UK Care Supported Accommodation Service

p.1

Registered provider: Angel UK Care Limited

p.1

Inspected under the social care common inspection framework

p.1

provider

Angel UK Care Limited registered as a supported accommodation provider with Ofsted on 4 April 2024. The nominated individual is also the director. The registered service manager left in January 2025.

p.1

provider

The provider offers ring-fenced shared accommodation for up to 10 children across three premises.

p.1

provider

At the time of the monitoring visit, four children aged 16 and 17 were living in the shared premises.

p.1

This monitoring visit

Ofsted carried out a full inspection on 28 July 2025. The inspection identified widespread shortfalls across the service, impacting on the experiences and progress of children. Ofsted issued a notice restricting the accommodation of any further children and two compliance notices relating to the leadership and management and protection standards.

p.1

This monitoring visit

The purpose of this monitoring visit is to monitor compliance with the notice restricting accommodation and to review the provider’s progress in meeting the steps identified in the compliance notices.

p.1

This monitoring visit

The provider has taken some steps to address the issues identified. However, progress is limited and the changes made do not go far enough. The notice restricting accommodation continues and the compliance notices are reissued. Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service No children have been admitted since the notice of restriction was issued. Only 16- and 17-year-old children live in the premises. This addresses the impact and negative influence from other young adults living in the premises. The provider is no longer running a residential family centre provision when they are not registered to do so.

p.1

This monitoring visit

The nominated individual has introduced new procedures, for example to evaluate the suitability of new admissions.

p.2

This monitoring visit

Staff have started to implement policies more consistently. However, children continue to disregard the house rules, such as smoking cannabis on the premises. The staff require the intervention of the police, for example to manage unauthorised visitors.

p.2

This monitoring visit

Serious incidents, such as one child being seriously physically injured when out of their home, have not been logged or reported to Ofsted. The staff are inconsistent in their approach to reporting and responding to incidents. The quality of direct work and support to children remains variable.

p.2

This monitoring visit

The provider does not have a clear overview of staff training needs. Not all staff have completed mandatory training, including safeguarding. The nominated individual is commissioning training. However not all staff can identify the risks and concerns for child criminal and sexual exploitation. There is no plan for staff stepping up to take on more responsibility. The provider does not have a workforce plan.

p.2

This monitoring visit

The provider is reviewing safe recruitment practice by ensuring that staff have enhanced police checks. References are missing for some staff, and police checks from abroad are not available for one of the support workers.

p.2

This monitoring visit

The provider has introduced a new electronic recording system, which enables staff to locate children’s support and safety plans and to create tasks in response to incidents.

p.2

This monitoring visit

Staff receive individual support from the manager but the impact on practice remains limited at this stage.

p.2

This monitoring visit

The remaining regulations have not been reviewed at this monitoring visit. Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service

p.2

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.3

Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

p.3

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.3

Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

p.3

Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

p.3

Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

p.3

Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm;

p.3

Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff;

p.3

Requirement Due date

ensure that a workforce plan (see regulation 10) for the supported accommodation undertaking is in place. (Regulation 4 (1) (2)(a)(b)(c)(e)(g)(j)) 19 October 2025

p.3

Requirement Due date

*The protection standard is that children are enabled to feel safe and that their needs are met.

p.3

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 19 October 2025 Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service ensure that children—

p.3

Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

p.4

Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

p.4

Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(ii)(iii)(iv)(vi))

p.4

Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

p.4

Requirement Due date

The requirements are that the individual has the experience, qualifications and skills appropriate for the work that the individual is to perform, and

p.4

Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 1. (Regulation 17 (1) (3)(b)(d)) 19 October 2025

p.4

Requirement Due date

The registered person must ensure that all employees—

p.4

Requirement Due date

undertake appropriate continuing professional development, receive practice-related supervision by a person with appropriate experience, and

p.4

Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 18 (4)(a)(b)(c)) 19 October 2025

p.4

Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs. 19 October 2025 Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

p.5

Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

p.5

Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

p.5

Requirement Due date

before a child arrives or upon a child’s arrival, ensure that the child is given a written guide, in an accessible format, containing information about—

p.5

Requirement Due date

the support and accommodation provided by the supported accommodation undertaking;

p.5

Requirement Due date

and which the registered person must keep under review, seeking children’s comments before revising the written guide;

p.5

Requirement Due date

ensure a plan for support is in place to support the child to develop the resilience and skills required to transition out of supported accommodation when the child is ready to live more independently;

p.5

Requirement Due date

ensure that children are supported to understand and manage the impact of any experience of abuse or neglect. (Regulation 7 (1) (2)(a)(b)(c)(j)(i)(k)(n))

p.5

Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

p.5

Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation; 19 October 2025 Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

p.5

Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

p.6

Requirement Due date

Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 9 concludes (in which case, the notification must include the outcome of the child protection enquiry);

p.6

Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

p.6

Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

p.6

Requirement Due date

The registered person must ensure that a notification made under this regulation—

p.6

Requirement Due date

any other individuals or organisations who or which have been notified;

p.6

Requirement Due date

any actions taken by the registered person as a result of the matter;

p.6

Requirement Due date

is made or confirmed in writing. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f) (4)(a)(i)(ii)(iii)(b))

p.6

Requirement Due date

The registered person must compile, in relation to the supported accommodation undertaking, a plan (“the workforce plan”) which covers the following matters in respect of the recruitment and employment of all staff—

p.6

Requirement Due date

the management and staffing structure; 19 October 2025 Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service the experience and qualifications of managers and other staff, and any further training required for those managers and staff;

p.6

Requirement Due date

the processes and timescales for staff to complete induction, probation and core training, including in safeguarding and health and safety;

p.7

Requirement Due date

the process for managing and addressing poor performance;

p.7

Requirement Due date

the process and timescales for supervision and monitoring of staff.

p.7

Requirement Due date

keep the workforce plan under review and, where appropriate, revise it. (Regulation 10 (1)(a)(b)(c)(d)(e) (2)(a))

p.7

Requirement Due date

*These requirements are subject to a compliance notice.

p.7

Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

p.7

Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service

p.7

Supported accommodation provider details

Registered provider: Angel UK Care Limited

p.8

Inspectors

Seka Graovac, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Angel UK Care Supported Accommodation Service to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

p.8

Inspectors

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspectors

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.9