Shebahl Support Services Limited

Inspection report for supported accommodation provider: Shebahl Support Services Ltd 1 Shebahl Support Services Limited Registered provider: Shebahl Skills and Support Services

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Inspected under the social care common inspection framework

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provider

This service is owned and managed by a private provider. It offers accommodation for up to 18 looked-after children and care leavers in four group-living homes. The provider operates in London.

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provider

At the time of the inspection, 16 looked-after children or care leavers, aged 16 or 17, were using the service.

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provider

The service has a registered service manager and a nominated individual. Both have held these roles since the service registered with Ofsted in January 2024.

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provider

Inspection dates: The inspection was announced on 8 September 2025 and started that day. The inspector was on site on 10 and 11 September 2025.

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Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be in approximately three years.

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Summary of findings

Children say they feel safe and are protected from harm. Staff understand potential risks to children’s safety and welfare and are well trained and supported to manage and reduce them.

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Summary of findings

Children are encouraged to attend education or work and receive support to achieve their goals. When children struggle with their feelings, staff skilfully support them in staying safe and help them understand the reasons for their behaviour.

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Summary of findings

Leaders and managers work closely with staff to support children to work towards and achieve independence. Inspection report for supported accommodation provider: Shebahl Support Services Ltd 2 Professionals say children are well supported and receive a good service from this provider.

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Summary of findings

Ofsted is not notified of all significant events. Inspection report for supported accommodation provider: Shebahl Support Services Ltd 3

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Overall experiences and progress of children

Children make progress and have a range of positive experiences. Staff know children well; they listen to them, spend time with them, protect them from harm, and promote their welfare. One child spoke about how staff taught them to shop and cook and helped them to be more independent.

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Overall experiences and progress of children

Children enjoy living in their home and feel supported by staff. Staff prioritise building positive relationships with children. One child said, ‘I feel well supported by staff. I am making good decisions with guidance from staff. They really encourage me, and that makes me happy.’ A social worker commented, ‘The staff are very good and go the extra mile.’

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Overall experiences and progress of children

Children say they feel supported and listened to by staff and managers. Children are confident asking for support, and they feel that staff are responsive to their needs. Children have positive, trusting relationships with staff and are happy to spend time with them.

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Overall experiences and progress of children

Children, including those who speak English as an additional language, are supported to actively participate in decisions about their lives. They receive information that is translated into their first language when required, which helps them understand expectations, build positive relationships, and avoid isolation.

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Overall experiences and progress of children

All children engage in education or employment. Staff have high expectations for children. They offer encouragement and practical help in enrolling for college or applying for jobs. One child said staff advocated for them to be accepted into college to progress their learning. This means the child can achieve a qualification that will enable them to study for their preferred job.

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Overall experiences and progress of children

Children’s health needs are well met. Staff ensure that every child is registered with a GP, optician and dentist and attends medical check-ups. Staff liaise with social services where children are reluctant to engage with medical help. Professionals report how well the provider supports children for their health checks.

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Overall experiences and progress of children

Children are helped to develop life skills and independence in line with their individual needs. The individualised support planning helps children and staff work together to assess children’s skills and areas of need and see their progression to independence and adulthood. The children receive help to take increasing responsibility for their finances because the staff provide tailored support with budgeting skills when this is required.

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How well children are helped and protected

Children say they feel protected and settled where they live. They can access support outside of usual office hours, including in an emergency. Inspection report for supported accommodation provider: Shebahl Support Services Ltd 4 Children can identify a trusted adult who they can talk to about any concerns. They report that adults listen to them, take their concerns seriously and respond appropriately.

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How well children are helped and protected

Staff and managers safeguard children well. Staff receive essential safeguarding training as part of their induction so that they can identify potential risks to children’s safety in their accommodation and in the community. They work closely with partner agencies to keep children safe and ensure that they have access to all the services and support they need. Many professionals provided positive feedback. One professional described staff as ‘very responsive.’

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How well children are helped and protected

When a serious incident occurs, managers and staff act swiftly to ensure that children are safe. The actions they take include sharing information with other agencies, such as the police and social care professionals.

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How well children are helped and protected

Managers inform Ofsted of some but not all significant events. This reduces the regulator’s overall oversight of the provider’s actions to safeguard the children.

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How well children are helped and protected

The leaders and managers recruit employees safely, and staff retention is high. This means children experience consistency in the staff who support them. Staff have access to a wide range of training, including de-escalation skills. Training is tailored to meet the needs of the children the staff support.

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How well children are helped and protected

When children go missing from home, staff follow procedures to help locate them and encourage them to return home safely. All absences are treated as missing- from-home incidents, and staff report them to the appropriate professionals. Staff keep clear records of events, using risk assessments and one-to-one sessions to reduce risk. Staff support children, through discussions, to understand the risks of going missing and develop strategies to reduce incidents.

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The effectiveness of leaders and managers

Managers monitor the quality of support and use any learning to enhance children’s experiences. Managers are visible and have effective oversight of services. Leaders and managers provide an on-call service where staff can access support and guidance at any time.

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The effectiveness of leaders and managers

Leaders and managers monitor children’s progress effectively. They ensure that staff use up-to-date plans that provide clear guidance on how to support each child’s changing needs. This has a positive impact on children’s progress as staff know them well. Children’s case records reflect the work that is carried out by staff. They show the children’s achievements and their future plans. The provider has high expectations and aspirations for the children.

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The effectiveness of leaders and managers

Managers and staff receive regular support and effective supervision that is focused on children’s experiences, needs, plans, and feedback. There are clear responsibilities and accountabilities, giving staff shared ownership of their practice. Staff report feeling well led and managed. Audits and team meetings show that Inspection report for supported accommodation provider: Shebahl Support Services Ltd 5 managers set consistent standards for staff and invite discussion about how to achieve them.

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The effectiveness of leaders and managers

Leaders and managers respond positively to feedback from professionals. They use learning from feedback to improve support for children. For example, action plans from incidents are implemented, which results in development plans that improve children’s experiences.

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The effectiveness of leaders and managers

Training, development, and induction activities are effective, and they focus on staff meeting children’s needs. This helps staff understand the impact of adverse childhood experiences and apply this to their everyday practice.

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The effectiveness of leaders and managers

Leaders and managers actively encourage progression with staff’s professional development. Regular supervision is reflective and focuses on staff development. Several support workers have been promoted into team leader roles.

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The effectiveness of leaders and managers

The nominated individual and registered service manager work closely together on all aspects of the service. This coordinated approach means that staff feel fully supported. Feedback from staff about their leaders is overwhelmingly positive. One member of staff said, ‘I do not intend to leave soon; they have the aptitude for getting the best out of people.’ Inspection report for supported accommodation provider: Shebahl Support Services Ltd 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f)) 12 September

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Shebahl Support Services Ltd 7

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Supported accommodation provider details

Registered provider: Shebahl Skills and Support Services

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Supported accommodation provider details

Registered provider address: 68 Robin Hood Way, Greenford UB6 7QN

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Supported accommodation provider details

Registered service manager: Kehinde Ogunbanjo

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Supported accommodation provider details

Email address: shebahl.management@shebahlskillsandsupport.org.uk

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Inspector

Ann Adesoye, Social Care Inspector Inspection report for supported accommodation provider: Shebahl Support Services Ltd 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding, and child protection.

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Inspector

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Inspector

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Inspector

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