Hannah-Grace Care and Support Ltd

Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 1 Hannah-Grace Care and Support Ltd Registered provider: Hannah-Grace Care and Support Ltd

p.1

Inspected under the social care common inspection framework

p.1

provider

This supported accommodation service is operated by a private provider. It provides up to six group living premises that are not limited to looked-after children and care leavers. The service can accommodate up to 21 children. Children receive daily support, including access to staff members 24 hours a day, seven days a week, and out-of-hours support.

p.1

provider

At the time of the inspection, the service provided support for six children aged 16 and 17 years.

p.1

provider

The service manager, who is also the nominated individual and a director, registered with Ofsted in January 2024.

p.1

provider

Inspection dates: The inspection was announced on 7 July 2025 and started that day. The inspectors were on site from 9 to 11 July 2025.

p.1

Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements.

p.1

Summary of findings

Children said that they like their accommodation. However, maintenance issues at two of the properties have not been identified or resolved quickly. This does not promote a consistently homely and nurturing environment for children.

p.1

Summary of findings

Children said that they are happy with the quality of the support that they receive. They have positive relationships with staff. Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 2 The support that children receive helps them to keep in touch with their family and friends, pursue personal interests and celebrate key events. This promotes positive and memorable experiences.

p.1

Summary of findings

Some children’s placements end abruptly. Leaders and managers acknowledge that some improvements are necessary.

p.2

Overall experiences and progress of children

Children are welcomed by staff when they move into the accommodation, and the positive staff engagement helps them to feel accepted. Some valuable relationships have developed, contributing to a sense of belonging for some children. However, children’s experiences vary. While some children benefit from stability, engage in education and transition successfully to independent living, others experience instability, with some placements ending abruptly following significant incidents.

p.2

Overall experiences and progress of children

The quality of accommodation for children is inconsistent. Some of the maintenance issues have been outstanding for a long time. This detracts from the homely environment that staff aim to create. A decision for one child to have house keys has not been followed through which does not support their progression towards independence.

p.2

Overall experiences and progress of children

In one premises, closed-circuit television (CCTV) cameras are used, situated in the children’s lounges and hallway. Managers do not review the use of this surveillance and there is no reference to this in the children’s guide. This does not create a welcoming environment or respect a child’s rights to privacy. One child said that they ‘do not like them, and they are not needed.’ The registered service manager took some action to start to address this matter when raised with them during the inspection.

p.2

Overall experiences and progress of children

Staff focus on helping children to move towards independence and adulthood through one-to-one sessions. These sessions and support plans reflect children’s individual progress, skills and support needs and evolve as children become more independent.

p.2

Overall experiences and progress of children

Children are supported to continue with their learning and education. When children face barriers, staff take time to identify their learning needs and their future employment and career ambitions. Staff work with other agencies to help children to find courses and training that stimulate them and match their skill set. This helps children to develop confidence in their abilities as they move towards adulthood.

p.2

Overall experiences and progress of children

Children are supported to care for their health and well-being, including access to specialist services, such as drug and alcohol support. Staff encourage children’s attendance at health appointments and promote healthy lifestyles. However, staff are expected to manage and administer children’s medication, which is not in line with this type of service. As a result, children miss learning important life skills. Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 3 Staff support children to maintain family connections and pursue personal interests. Celebrations and cultural events that are actively promoted by the staff team provide opportunities for children to socialise, feel special and make lifelong memories.

p.2

Overall experiences and progress of children

Children know how to raise concerns. They have access to managers through regular drop-in sessions. This ensures that their wishes and feelings are heard and acted upon as appropriate.

p.3

How well children are helped and protected

Leaders and managers mostly follow safer recruitment procedures when employing new staff. However, in one case, leaders and managers had not followed their own procedure. A staff member did not have an enhanced disclosure and barring service check. This does not help to minimise children’s access to unsuitable adults.

p.3

How well children are helped and protected

Not all the accommodation in which children live has consistently robust health and safety arrangements. For example, one fire door in one house does not close properly. An internal bolt on a bathroom door, which was identified during the registration, was still in place. This could impact on access to this room in an emergency.

p.3

How well children are helped and protected

Children can identify trusted adults whom they can speak to about any worries or concerns. Staff are trained in safeguarding children. This enables them to recognise and respond to the children’s changing risks and vulnerabilities. Staff apply their learning to support children to develop the knowledge and confidence to keep themselves safe. Discussions between staff and children regarding negative behaviours take place without the need for physical intervention. For some children, this helps them to understand and manage their own behaviour better.

p.3

How well children are helped and protected

The manager reports serious incidents to Ofsted. When children go missing, staff follow the appropriate missing protocols to secure their safe return. A multi-agency approach is taken in response to some incidents of going missing. However, return to home interviews are not consistently taking place. This limits the provider’s ability to take account of information that may be provided, evaluate any underlying issues and offer all children the continuity of support to reduce the likelihood of going missing again.

p.3

How well children are helped and protected

Leaders and managers are responsive to dealing with staff conduct issues, ensuring that the concerns are suitably managed without fear or favour. Staff spoken to are aware of the whistle-blowing process and know how to use it.

p.3

The effectiveness of leaders and managers

The registered service manager demonstrates strong and confident leadership, with a clear understanding of the children and the staff. As a result, most children receive support that is child centred and tailored to their individual needs and staff feel very well supported. Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 4 At the time of the inspection, the provider had not submitted a fully compliant statement of purpose. This includes the absence of information regarding the medication management arrangements. There is also a lack of guidance on how a person involved in the support or protection of a child can access the safeguarding procedures. Information in the workforce development plan is not consistently accurate in relation to staff qualifications.

p.3

The effectiveness of leaders and managers

Leaders and managers show a commitment to the organisation’s values. This approach runs through all areas of practice and service. Staff treat children and each other with kindness, empathy and respect.

p.4

The effectiveness of leaders and managers

Leaders and managers promote a learning culture in the organisation. Staff access regular training and reflection sessions. Staff also deliver training on key topics relevant to supporting children. This helps staff understand how best to meet children’s needs.

p.4

The effectiveness of leaders and managers

Leaders, managers and staff engage in regular supervision. They reflect on their work with children and their own well-being. Staff improve their knowledge and skills, and this benefits the children they support.

p.4

The effectiveness of leaders and managers

Managers respond to concerns raised by children and others. They use a system to record complaints, take timely action and apply lessons learned. This helps resolve conflict and rebuild relationships for children.

p.4

The effectiveness of leaders and managers

All managers and staff communicate well with professionals about the support for children. One social worker said: ‘For [name of child], I have been impressed with how the staff have supported them to access education, encouraged them to access the community and cook independently.’

p.4

The effectiveness of leaders and managers

Leaders and managers learn from experience to improve and develop most of the services for children. They use their quality assurance systems to support them. Leaders and managers receive feedback from children, professionals and staff, which informs the quality of support review and further service improvements.

p.4

The effectiveness of leaders and managers

Leaders and managers have acknowledged the gaps identified during this inspection. They are committed to making the necessary improvements to promote consistently strong service delivery. Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 5

p.4

Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person must comply within the given timescales.

p.5

Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

p.5

Requirement Due date

the individual has the experience, qualifications and skills appropriate for the work appropriate for the work that the individual is to perform;

p.5

Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 1. (Regulation 17 (1) (3)(d))

p.5

Requirement Due date

In particular, the registered person must ensure that all staff have an enhanced Disclosure and Barring Service certificate. 14 November

p.5

Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

ensure that the premises used as supported accommodation—

p.5

Requirement Due date

are designed and furnished so as to meet the needs of each child individually and all children collectively;

p.5

Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained;

p.5

Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces; and 14 November Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 6 are designed, furnished and maintained to remove avoidable hazards which could pose a health and safety risk to children. (Regulation 6 (1) (2)(b)(v)(vi)(viii)(ix))

p.5

Requirement Due date

The registered person must compile a statement (“the statement of purpose”) which covers the following matters in respect of the supported accommodation undertaking—

p.6

Requirement Due date

the arrangements for and policies on protecting and promoting the mental and physical health needs of children, including medication handling, recording and safekeeping;

p.6

Requirement Due date

details of how a person involved in the support or protection of a child can access the supported accommodation undertaking’s child protection policies. (Regulation 9(n)(r)) 14 November

p.6

Recommendations

 The registered person should ensure that staff work closely with the accommodating authority to review the ongoing suitability of the placement or arrangement and assess the evolving circumstances of the children to ensure the service continues to provide them with high-quality support that meets their needs and keeps them safe. In particular, keep under review the installation of CCTV cameras and give children keys to the accommodation. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 35)  The registered person should ensure that the service has suitable policies and appropriate arrangements in place for managing, administering and disposing of medication, including processes for record-keeping. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 39)  The registered person should ensure that when a child returns to the setting after

p.6

Recommendations

being missing, they prompt the responsible accommodating authority to provide an opportunity for the child to have an independent return home interview. Staff should take account of information provided by such interviews when assessing risks and putting specific arrangements in place to protect each child. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 55)  The registered person should ensure that the workforce development plan is updated to include any new training and qualifications to be completed by staff while working at the setting. Specifically, provide an accurate and consistent account of staff qualifications. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 47)

p.6

Information about this inspection

Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 7 Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023.

p.7

Supported accommodation provider details

Registered provider: Hannah-Grace Care Support Ltd

p.7

Supported accommodation provider details

Registered provider address: Unit E3 Holly Court, Holly Farm Business Park, Honiley, Warwickshire CV8 1NP

p.7

Supported accommodation provider details

Email address: office@hannahgracehomecare.co.uk

p.7

Inspectors

Jacqueline Malcolm, Social Care Inspector Amanda Cooper, Social Care Inspector Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 8 Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.7

Inspectors

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk .

p.9

Inspectors

You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspectors

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.9