TLC Team Ltd

Inspection report for supported accommodation provider: TLC Team Ltd 1 TLC Team Ltd Registered provider: TLC Team Ltd

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider.

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provider

The service can accommodate up to six children in total. This includes two shared or group-living premises that are limited to accommodating looked-after children and care leavers.

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provider

At the time of the inspection, three looked-after children aged 16 and 17 were being accommodated.

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provider

The service manager has been registered with Ofsted since 11 December 2023. The registered service manager is also the nominated individual and director.

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provider

Inspection dates: The inspection was announced on 8 September 2025 and started that day. The inspectors were on site on 10 and 11 September 2025.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

Leaders and managers do not monitor the service effectively to ensure that staff are providing good-quality support to all children. They do not make sure that all children’s support plans provide staff with the strategies that they need to better support children.

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Summary of findings

Children enjoy living in the accommodation, and they feel supported by staff. They are also attending education. Inspection report for supported accommodation provider: TLC Team Ltd 2

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Overall experiences and progress of children

Staff do not always understand children’s needs and the risks they face. Children’s care plans do not include their known vulnerabilities. For example, there are no clear strategies to manage child exploitation concerns faced by unaccompanied asylum-seeking children. Some children have been trafficked into the country and been at high risk of exploitation. This means that children’s support is inconsistent.

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Overall experiences and progress of children

Leaders and managers do not keep clear records of children’s complaints. They fail to log actions that staff take in response to complaints or record the outcome of any investigations. This is a missed opportunity for staff to learn and improve from children’s comments.

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Overall experiences and progress of children

Staff help children manage their health. All children register with doctors and dentists, for example. Some children need extra support with their medication or attending health appointments. Staff do help, but there is no policy to guide them on how to respond consistently. This is also not referred to in the Statement of Purpose.

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Overall experiences and progress of children

Staff help children access education, training and work. All children attend college and study subjects like English and mathematics. They have ambitions, such as working for the police or to have careers in computing. Staff also support children to enjoy their leisure time. They go go-karting, cook together and celebrate birthdays. These experiences build children’s confidence and give them a sense of belonging.

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Overall experiences and progress of children

Children say they feel safe, supported and happy with their accommodation. One child said, ‘100% because staff are here.’ Another child said, ‘Because I am sure my life is not in danger here.’ Children take part in house meetings, where they share views and help plan activities. These meetings give children a voice. They feel valued and involved in decisions that shape their daily lives.

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Overall experiences and progress of children

Staff support children who speak English as an additional language. They use apps to help them talk with children when they first move in. The young person’s guide is translated but would benefit from information about the local area and amenities. It also does not include information to help children to contact the Office of the Children’s Commissioner, for example, and staff do not consult with children about any changes to the guide.

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Overall experiences and progress of children

Staff respect children’s cultural and religious needs. This helps to build a sense of identity and belonging. One personal adviser said, ‘My young person who resides there is also very happy there, and I have seen on multiple occasions how they find it easy to approach staff and have conversations with them openly.’

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How well children are helped and protected

The registered service manager does not notify Ofsted of all serious incidents. This reduces the oversight of the regulator. Inspection report for supported accommodation provider: TLC Team Ltd 3 The provider has decorated and furnished the accommodation to a good standard. However, the accommodation requires some repairs. This includes fixing a fire door, clearing trip hazards, putting in outdoor lighting and installing a television stand for a child’s bedroom. These changes are important to keep the environment safe and welcoming for children.

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How well children are helped and protected

Staff help children to develop their independent living skills, such as cooking, cleaning and managing money. However, they do not consistently support children with managing age-appropriate risks. For example, staff lock kitchen knives away, fridge-freezers have locks on them, and children do not have keys to their own home. This limits children’s ability to prepare for living on their own.

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How well children are helped and protected

The service uses closed-circuit surveillance equipment to record images in shared areas like the lounge, dining room and kitchen. Leaders and managers do not review the need or use of it. This does not create a welcoming space or respect children’s right to privacy.

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How well children are helped and protected

The registered service manager follows the service’s procedures when dealing with allegations. They work with the local authority to keep children safe. However, management oversight of safeguarding incidents is affected by staff using poor recording systems.

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The effectiveness of leaders and managers

Leaders and managers do not have strong oversight of the provision. They miss chances to review the service, with some children’s support plans not being reviewed for several months. This affects leaders’ and managers’ ability to track children’s progress or spot areas that need work in relation to supporting children.

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The effectiveness of leaders and managers

Leaders and managers fail to ensure that children’s plans reflect their needs, and staff’s support work with children is not always recorded. This means that some work with children is not followed up by staff or is not recorded, affecting the continuity of support.

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The effectiveness of leaders and managers

Leaders and managers do not always learn from different services to improve outcomes for children. The registered manager completes quality of support reviews about the service. However, the report does not include any evidence of consultation with partner agencies to help managers to make improvements to the service. There is also no information about relevant research and how this may be used to better support children to achieve positive outcomes. The registered manager did not submit their initial reports in accordance with required timescales, which reduces the oversight of the regulator.

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The effectiveness of leaders and managers

Leaders and managers do not make sure staff training is up to date. This includes key areas like safeguarding, ‘Prevent’, extremism and radicalisation and professional boundaries. Inspection report for supported accommodation provider: TLC Team Ltd 4 The registered service manager recruits staff with experience of working with children. However, the workforce plan lacks detail as it does not include the staffing structure or clarify how staff are inducted, supported or retained. There is also no clear plan for staff development.

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The effectiveness of leaders and managers

Staff are positive about leaders and managers. One member of staff said, ‘I receive regular supervision, which is meaningful and constructive, allowing me to reflect on my practice, raise any issues, and receive feedback to support my professional development.’

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The effectiveness of leaders and managers

The registered service manager has experience of working with children and young people. They know the children and staff well. They listen to ideas for improving the service. This helps create better outcomes for children. Inspection report for supported accommodation provider: TLC Team Ltd 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform. (Regulation 4 (1) (2)(a)(b)(c)) 27 October 2025

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe. (Regulation 7 (1) (2)(b)(c)) 27 October 2025 Inspection report for supported accommodation provider: TLC Team Ltd 6 The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well maintained;

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Requirement Due date

offer a comfortable, positive and nurturing environment, while respecting children’s need for privacy;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces;

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Requirement Due date

are designed, furnished and maintained to remove avoidable hazards which could pose a health and safety risk to children;

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Requirement Due date

only use devices for monitoring or surveillance in communal areas and then only if—

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Requirement Due date

the monitoring or surveillance is for the purposes of safeguarding and promoting the welfare of children;

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Requirement Due date

each child’s accommodating authority consents to the monitoring or surveillance;

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Requirement Due date

children are informed in advance of the intention to carry out monitoring or surveillance, and;

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Requirement Due date

the monitoring or surveillance is no more intrusive than necessary, having regard to each child’s need for privacy. (Regulation 6 (1) (2)(b)(vi)(vii)(viii)(ix)(c)(i)(ii)(iii)(iv)) 27 October 2025

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation. 27 October 2025 Inspection report for supported accommodation provider: TLC Team Ltd 7 an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious.

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it.

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Requirement Due date

or concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f))

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Recommendations

 The registered person should ensure that the young person’s guide includes information on the local area, how children can contact the Office of the Children’s Commissioner and consult with children about any changes to the guide. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 42-43)  The registered person should ensure that a quality of support review is completed at least once every six months and sent to Ofsted within 28 days. This should include consultation with partner agencies and relevant research to better support children. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 62)  The registered person should ensure that the statement of purpose indicates how the service provides arrangements for medication handling, recording and safekeeping. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 46).

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Recommendations

 The registered person should ensure that a record is made of any complaint, the action taken in response, and the outcome of any investigation. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 61).  The registered person should ensure that they have a workforce plan that sets out the management and staffing structure. This should also clarify how staff will be inducted, supported and retained. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 47) Inspection report for supported accommodation provider: TLC Team Ltd 8

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: TLC Team Ltd 9

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Supported accommodation provider details

Registered service manager: Mohammed Nisar

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Inspectors

Amanda Cooper, Social Care Inspector Patrick McIntosh, Social Care Inspector Inspection report for supported accommodation provider: TLC Team Ltd 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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