Children's Home run by Sans Soucie Children Services LTD in Surrey

Inspection report for children’s home - monitoring visit: 2745551 1 Registered provider: Sans Soucie Children Services LTD

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Inspected under the social care common inspection framework

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Information about this children’s home

The home is operated by a private company and is registered to provide care for up to four children with social and emotional difficulties.

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Information about this children’s home

At the time of the visit, there were two children living in the home.

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Information about this children’s home

The home has not had a registered manager since April 2024.

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Information about this children’s home

The registered provider has recently appointed a new responsible individual. Ofsted is currently checking that this person has the relevant capacity, experience and skills to carry out the role.

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This monitoring visit

The focus of this visit was to review the progress made since the last full inspection on 24 and 25 June 2025. The judgement at the inspection was inadequate. Following the inspection, a restriction of accommodation notice and a compliance notice were issued to the provider. This visit reviewed the progress made against these notices.

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This monitoring visit

The provider has complied with the restriction notice, with no new children moving into the home since the last inspection. The provider has not fully met the compliance notice issued. Therefore, following this inspection, the compliance notice has been reissued.

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This monitoring visit

Since the last inspection, both the home’s manager and the responsible individual have resigned from their roles. A new responsible individual has been appointed and was present for this visit. She has an action plan in place to meet the requirements and compliance notices. Two deputy managers are currently overseeing the day-to- day running of the home. Inspection report for children’s home - monitoring visit: 2745551 2 Staff have been enrolled onto training for the required qualifications for their roles. One of the deputy managers has been enrolled onto the level 5 qualification to enhance their knowledge and skills in the role.

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This monitoring visit

Staff have involved the children in creating routines in the home. The children participate in daily activities and have opportunities to spend enjoyable time together. Staff have promoted education, and one child was attending school regularly before the summer break.

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This monitoring visit

The leaders have responded to complaints from neighbouring properties and have further plans to continue to address these concerns.

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This monitoring visit

Leaders have shared information with the local authority designated officer regarding any allegations made against professionals since the last inspection. However, they have not shared a practice concern with one person’s employer to enable appropriate management of the individual’s performance.

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This monitoring visit

Staff supervision of the children is not always effective. On arrival at the home, the children spent time with the inspector outside the front of the property for several minutes, without staff checking on their whereabouts. In one incident, the manager raised concerns about the poor supervision of a child while swimming. Although some learning has been identified, other aspects of the concern raised have not been fully explored. The incident was reported to the social worker, but has not been followed up by leaders.

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This monitoring visit

Staff are involving partner agencies when children have been harmed while away from the home. However, one child’s missing-from-home plan is not being followed by staff. This has not been identified by managers and the plan itself is not achievable for staff to implement. This leaves children at risk of harm through a lack of action taken by staff.

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This monitoring visit

Staff are having an increasing number of conversations with the children about their relationships with one another, and these are recorded in the children’s records. Partner agencies have been involved in these discussions. However, one child has expressed feeling unsafe and that staff have been ineffective in supporting another child when distressed. Although staff have spoken with the child about these concerns, they have not shared them with the child’s social worker.

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This monitoring visit

Managers continue to not notify Ofsted in a timely manner. One notification to Ofsted regarding a serious incident was delayed by several days due to managers not recognising the seriousness of the incident. On another occasion, a serious incident occurred and a notification to Ofsted was not considered by managers.

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This monitoring visit

The environment appears institutional, with an overuse of fire signage, a locked front door, a television encased in clear plastic and plastic cutlery. The responsible individual is in the process of formulating plans to reduce restrictions for the Inspection report for children’s home - monitoring visit: 2745551 3 children. Managers have not been responsive to damage in the home; one child still has egg residue on the outside of their window from an incident that occurred several weeks ago.

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This monitoring visit

Plans for the children are not fully developed. Staff have created some plans to improve the consistency of care, but these do not align with the children’s local authority care plans. Plans for when children are distressed are in place, but they do not specifically outline effective physical interventions or reflect lessons learned from previous incidents.

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This monitoring visit

Management scrutiny of records remains poor. Staff have recorded incidents involving children being distressed, but the manager has not reviewed these to determine whether physical intervention was used or to identify lessons to inform care plans. In one case, a child went missing while in a staff member’s care. The manager did not question the staff’s actions, which were not recorded.

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This monitoring visit

The manager has sought feedback from partner agencies to support the development of the home but has not reviewed or assessed this feedback meaningfully.

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This monitoring visit

Staff are not being provided with the supervision that is expected as part of the organisation’s policy. Some staff have not received supervision for several months, which hinders their development and limits feedback on performance. The manager has introduced targeted supervisions following incidents.

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This monitoring visit

One child’s health needs have been assessed by specialist services. The child has been prescribed medication to treat their condition. However, there has been a delay in staff starting the child’s treatment, without a clear rationale. Staff have not yet received training in understanding the child’s condition.

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This monitoring visit

Two requirements and a recommendation have been met, and one new requirement has been made as a result of this inspection. The compliance notice has been reissued. Inspection report for children’s home - monitoring visit: 2745551 4

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Inspection date Inspection type Inspection judgement

24/06/2025 Full Inadequate 26/06/2024 Full Requires improvement to be good Inspection report for children’s home - monitoring visit: 2745551 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(c)(e)(f)(h)) 14 September

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that staff— 14 September Inspection report for children’s home - monitoring visit: 2745551 6 have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

manage relationships between children to prevent them from harming each other;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare;

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm; and

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health. (Regulation 12 (1) (2)(a)(iii)(iv)(v)(vi)(vii)(b)(d))

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Requirement Due date

In particular, the registered person must ensure that staff respond when the children voice concerns regarding their own welfare.

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Requirement Due date

The registered person must ensure that staff and senior leaders follow procedures in relation to allegations made by children.

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Requirement Due date

The registered person must ensure that staff are fully aware of the plans for when children are missing from home, including return home interviews.

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Requirement Due date

The registered person must ensure staff protect children and use physical intervention to prevent serious harm or damage.

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Requirement Due date

The registered person must ensure that any damage to the home is promptly repaired.

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Requirement Due date

The health and well-being standard is that—

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Requirement Due date

the health and well-being needs of children are met; 14 September Inspection report for children’s home - monitoring visit: 2745551 7 children receive advice, services and support in relation to their health and well-being. (Regulation 10 (1)(a)(b))

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Requirement Due date

In particular, the registered person must ensure that children’s lack of access to medical support is appropriately challenged.

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Requirement Due date

In particular, the registered person must ensure that staff are aware of children’s health needs.

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

receive practice-related supervision by a person with appropriate experience. (Regulation 33 (4)(b))

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Requirement Due date

In particular, the registered person must ensure that staff receive supervision in line with the organisation’s policy. 14 September

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is an allegation of abuse against the home or a person working there; and

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(c)(e)) 14 September

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children. (Regulation 45 (1) (2)(b)) 14 September

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children; 14 September Inspection report for children’s home - monitoring visit: 2745551 8 use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential;

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

enable each child to participate in the daily life of the home. (Regulation 6 (1)(a)(b)(c)(i)(ii))

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Requirement Due date

In particular, the environment must be as least restrictive as possible to help the children take positive risks and develop independence skills.

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Requirement Due date

*This requirement is the subject of a compliance notice.

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Recommendation

 The registered manager must ensure that children’s case records detailed in regulations 35-39 are kept up to date while they remain in the home. The manager must ensure that all records, including risk assessments and support plans, are updated with relevant information that is consistent and guides staff to deliver effective care and support for children. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.3)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2745551 9

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Children’s home details

Registered provider: Sans Soucie Children Services LTD

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Children’s home details

Registered provider address: Unit 5 Paris Parklands, Railton Road, Guildford GU2 9JX

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Inspector

Mark Dawkins, Social Care Inspector Inspection report for children’s home - monitoring visit: 2745551 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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