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Early years · Early years complaint outcome

Sunbeams Day Nursery

Inspected 2 Oct 2025 · URN EY444777

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Summary

No overall grade in this framework

What we read, and from where

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  • Inspection datesingle source

    2 Oct 2025

  • URN verified

    EY444777

Page 1 of 5
Page 1 of the report

Deep dive

What this report says

In plain English

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Tone of the report

How positive or critical the inspectors' language is, from the words they chose. No AI involved.

−48Criticalmore positive than 52% of reports of this type

In line with other reports of this type.

Praiseeffectivesafeimprovedaccuratesuccessfully
Criticismconcernsrisk of harmat riskbelowharmnot met

How the report reads, start to finish

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Findings positive critical

Strengths

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Concerns

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Next steps

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Anatomy of the report

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Pages
5
Words of findings
1,599
longer than usual (typical 281)
Reading level
Hard
Flesch 46, typical 42
Average sentence
18 words
Next steps
2
typical 1
Hedged sentences
6%
“some”, “not always”, “most”…

Where the words go

Findings 100%

Full report text

Summary of outcome

All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage, which you can find at www.gov.uk/government/publications/early-years-foundation-stage-framework--2. If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.

p.1

Summary of outcome

On 12 December 2024, 13 December 2024 and 2 January 2025, we received concerns that the provider was not meeting some of the requirements relating to staff:child ratios and suitable people.

p.1

Summary of outcome

On 22 January 2025, we carried out a regulatory visit. We found the provider was not meeting some of the requirements. We served a welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.

p.1

Summary of outcome

n Implement effective risk assessment processes, with particular regard to arrangements for the safe storage and preparation of milk and procedures to ensure staff know where children are at all times.

p.1

Summary of outcome

n implement recruitment and vetting processes to ensure that staff are suitable to work with children

p.1

Summary of outcome

n develop staff's knowledge and understanding of how to identify, record and report concerns about children's welfare and potential allegations made against staff

p.1

Summary of outcome

n implement effective systems for the induction and training of staff to ensure they have the knowledge and skills to carry out their roles and responsibilities.

p.1

Summary of outcome

On 28 January 2025, we carried out a regulatory telephone call. The focus of the call was to check whether the provider had met the safeguarding and welfare actions due by 24 January 2025, raised during the regulatory visit. We found that the provider had updated their knowledge about milk storage and preparation. They had reviewed the processes for supervising children to ensure they are always within staff's sight and/or hearing. We are satisfied the provider has met the safeguarding and welfare action raised, that was due by the 24 January 2025.

p.1

Summary of outcome

On 10 February 2025, we carried out a regulatory telephone call. The focus of the call was to check whether the provider had met the safeguarding and welfare actions due by 5 February 2025, raised during the regulatory visit. We found that the provider had put effective systems in place to check staff suitability and improved the processes for staff inductions. The provider has also provided staff with additional information to ensure they fully understand their responsibilities in keeping children safe. We are satisfied the provider has met the safeguarding and welfare actions raised, that were due by the 5 February 2025

p.2

Summary of outcome

On 19 February 2025 and 14 March 2025, we received further concerns that the provider was not meeting requirements relating to supporting and understanding children's behaviour, health, record keeping and the safety and suitability of premises, environment and equipment.

p.2

Summary of outcome

We suspended the provider's registration on 7 March 2025 because we believe children may be at risk of harm. Suspension allows time for the provider to take steps to reduce or eliminate the risk of harm to children. The provider has a right to appeal against a suspension. The provider may not provide childcare for which registration is required while the suspension is in place and may commit an offence if they do so.

p.2

Summary of outcome

On 18 March 2025, we carried out a regulatory visit. We found the provider was not meeting some of the requirements. We have served a welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.

p.2

Summary of outcome

n ensure that appropriate processes are followed for the administration of medicines and that accurate records are kept

p.2

Summary of outcome

n ensure that staff have a good understanding of appropriate behaviour management strategies

p.2

Summary of outcome

n ensure that staff understand the processes for recording accidents

p.2

Summary of outcome

n put appropriate risk assessment procedures in place to ensure that children are not exposed to allergens

p.2

Summary of outcome

n put processes in place to ensure that all staff who work with children are suitable to do so. On 3 April 2025, we carried out a regulatory visit. The focus of the visit was to check whether the provider had met the safeguarding and welfare actions due by 31 March 2025, raised during the regulatory visit on 18 March 2025. We found that processes for the effective administration of medicines and the accurate recording of accidents are now in place. Staff now have a good understanding of appropriate behaviour management techniques and new systems have been established to ensure children with allergies are safe. New processes are in place to assess the ongoing suitability of staff. We are satisfied the provider has met the safeguarding and welfare actions raised, that were due by the 31 March 2025.

p.2

Summary of outcome

On 4 April 2025, we lifted the suspension because the provider took appropriate action to deal with the matter that led to the suspension. We are satisfied that the identified risk of harm to children has been removed.

p.3

Summary of outcome

On 25 June 2025, we received concerns that the provider was not meeting requirements relating to suitable people.

p.3

Summary of outcome

On 1 July 2025, we carried out a regulatory visit. We found the provider was not meeting some of the requirements. We have served a welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out.

p.3

Summary of outcome

The provider will be able to give parents further information about this.

p.3

Summary of outcome

Actions needed by 11 July 2025 and 23 July 2025:

p.3

Summary of outcome

n improve vetting and recruitment processes to ensure that all staff are suitable to work with children

p.3

Summary of outcome

n improve the designated safeguarding lead's knowledge and understanding to ensure the suitability of adults looking after children.

p.3

Summary of outcome

On 17 July 2025 we carried out a regulatory telephone call. The focus of the call was to check whether the provider had met the safeguarding and welfare action due by 11 July 2025, raised during the regulatory visit. The provider explained they have new processes in place for the recruitment and vetting of staff. We are satisfied the provider has met the safeguarding and welfare action raised, that was due by the 11 July 2025.

p.3

Summary of outcome

We made a notification call to monitor the compliance with the safeguarding and welfare action that was due by 23 July 2025. However, a deferral request was received from the provider and granted in alignment with the policy; 'Ofsted inspections and visits: deferring, pausing and gathering additional evidence' Ofsted inspections and visits: deferring, pausing and gathering additional evidence - GOV.UK. On 29 July 2025 we carried out a regulatory telephone call. The focus of the call was to check whether the provider had met the safeguarding and welfare action due by 23 July 2025, raised during the regulatory visit. The provider had booked additional training and understood their responsibilities in checking the suitability of staff working at the nursery. We are satisfied the provider has met the safeguarding and welfare action raised, that was due by the 23 July 2025.

p.3

Summary of outcome

On 5 September 2025, we carried out an inspection and found the provider was not meeting some of the requirements. The report and inspection outcome will be published in due course. Following the inspection, we served a welfare requirements notice on 8 September 2025. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.

p.4

Summary of outcome

n ensure the designated safeguarding lead has the knowledge and skills they need to be able to identify concerns about children's welfare and liaise with external safeguarding agencies appropriately

p.4

Summary of outcome

n ensure that staff know how to support and manage children's behaviour appropriately

p.4

Summary of outcome

n ensure that all staff can identify potential risks to children and understand their responsibilities in minimising hazards to help keep children safe.

p.4

Summary of outcome

We also suspended the provider's registration on 5 September 2025 because we believe children may be at risk of harm. Suspension allows time for the provider to take steps to reduce or eliminate the risk of harm to children. The provider has a right to appeal against a suspension. The provider may not provide childcare for which registration is required while the suspension is in place and may commit an offence if they do so.

p.4

Summary of outcome

We are also taking steps to cancel the provider's registration. The provider has a right to object to our intention to take these steps.

p.4

Summary of outcome

On 24 September 2025, we telephoned the provider. We found that the provider had not met the actions set in the welfare requirement notice. We have served another welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.

p.4

Summary of outcome

n ensure the designated safeguarding lead has the knowledge and skills they need to be able to identify concerns about children's welfare and liaise with external safeguarding agencies appropriately

p.4

Summary of outcome

n ensure that staff know how to support and manage children's behaviour appropriately

p.5

Summary of outcome

n ensure that all staff can identify potential risks to children and understand their responsibilities in minimising hazards to help keep children safe.

p.5

Summary of outcome

We will monitor the provider's response to ensure the actions are successfully completed.

p.5

Summary of outcome

The provider is still registered with Ofsted.

p.5

Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

p.5

Publication of complaints

We publish details of complaints on our website for a period of five years.

p.5

Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet .

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