Children's Home run by TS Children Services Ltd in Dudley

Inspection report for children’s home: 2726003 1 Registered provider: TS Children Services Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home registered with Ofsted in November 2023 and is privately owned.

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Information about this children’s home

It provides care for up to four children who may experience social and emotional difficulties, as well as special educational needs and/or disabilities.

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Information about this children’s home

There is no registered manager in post. A new manager has been appointed. They started in the role, part time, on 1 September 2025 and will be full time from October 2025. The previous responsible individual has been reappointed and is overseeing the day-to-day management of the home.

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Information about this children’s home

Inspectors were aware during this inspection that serious child protection allegations were being investigated by the appropriate authorities. While Ofsted does not have the power to investigate allegations of this kind, actions taken by the setting in response to the allegations were considered alongside other evidence available at the time of the inspection to inform inspectors’ judgements.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: inadequate

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Enforcement action since last inspection:

Inspection report for children’s home: 2726003 2 On 9 and 10 June 2025, Ofsted conducted a full inspection of this home. Serious and widespread failures were identified at this inspection. The home was judged inadequate. A notice to restrict accommodation was issued, along with a compliance notice under regulation 13 (the leadership and management standard).

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Enforcement action since last inspection:

On 29 July 2025, Ofsted conducted a monitoring visit to assess the action taken by managers to meet the steps set out in the compliance notice for regulation 13 (the leadership and management standard), to review the managers’ compliance with the notice to restrict accommodation and to check the progress made in relation to the shortfalls found at the last inspection. Ofsted deemed that managers had taken sufficient action to address the steps set out in the compliance notice. Inspection report for children’s home: 2726003 3

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Inspection date Inspection type Inspection judgement

09/06/2025 Full Inadequate 04/09/2024 Full Good 14/03/2024 Full Inadequate Inspection report for children’s home: 2726003 4

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Overall experiences and progress of children and young people: good

At the time of this inspection, two children were living at the home and were present during the inspection. One child was spoken to, and the other child did not wish to share their views.

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Overall experiences and progress of children and young people: good

Children receive good care from a nurturing and dedicated staff team. Staff are knowledgeable and attuned to each child’s needs. Staff provide children with predictable care in a stable and welcoming home. As a result, both children have made progress from their original starting points. They are starting to form positive, trusting relationships with staff. Clear routines and boundaries have been established, and incidents have been dramatically reduced.

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Overall experiences and progress of children and young people: good

Staff have worked closely with education professionals to ensure that education has been identified that will meet children’s individual needs. As a result, both children are due to start education soon. When not in school, staff provide children with educational activities. This ensures that children have access to learning opportunities and promotes routine for children.

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Overall experiences and progress of children and young people: good

Staff support children to develop their independence skills. They help children to learn new skills, such as budgeting, cooking and cleaning. This helps to prepare children for adult life.

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Overall experiences and progress of children and young people: good

Children enjoy a variety of experiences and activities. For example, children have been on trips to the cinema, go-karting, swimming and outings to theme parks with staff. These opportunities help children to build relationships with staff, have fun and make memories.

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Overall experiences and progress of children and young people: good

Children are in good health. Staff support children to have a healthy, balanced diet and take regular exercise. Children are registered with local health services and are encouraged to attend routine and specialist health appointments. When children struggle to attend appointments or take medication, staff work closely with health professionals and talk to children about the impact on their longer-term health. Staff have successfully supported one child to change their medication routine, and they now take their medication more consistently.

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Overall experiences and progress of children and young people: good

Staff support children to spend time with their family and friends. They understand that these relationships are integral to supporting positive outcomes for children. This ensures that children continue to build relationships and attachments with those people who are significant to them.

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Overall experiences and progress of children and young people: good

Staff provide children with opportunities to influence the care and support that they receive. For example, children are involved in their care and safety planning. They also Inspection report for children’s home: 2726003 5 have the space to share and talk about their achievements and reflect on and learn from incidents. This means that children feel valued and listened to.

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How well children and young people are helped and protected: good

Safeguarding practice is effective. Staff know the children very well. They understand children’s risks and triggers and how to support children when they are upset, angry or frustrated. As a result, incidents in the home have been significantly reduced. Since the last inspection, there have been no complaints, allegations, incidents of missing from home, self-harm or incidents requiring staff to physically intervene.

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How well children and young people are helped and protected: good

Managers have implemented an online recording system, reviewed children’s written plans and have provided staff with training on reporting and recording. As a result, the quality of the home’s records and children’s plans, including safety plans and behaviour support plans, has improved. All plans are now updated regularly and after incidents. This ensures that staff have up-to-date guidance on how to meet children’s needs, mitigate risk and keep children safe.

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How well children and young people are helped and protected: good

Since the last inspection, an investigation remains ongoing following an allegation raised by a child. Leaders have worked with external professionals to share the relevant information, and they have acted appropriately to safeguard the child. Staff have ensured that the child has been kept informed of any outcomes, which help them feel heard and gives them the confidence to raise concerns in the future, as they know that their concerns are taken seriously.

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How well children and young people are helped and protected: good

Staff are sensitive in their approach to children. They use the organisation’s therapeutic model of care to talk to children about a wide range of topics, such as healthy relationships, being safe online and how their behaviour can affect others. Staff discuss issues with children in a non-judgemental, playful and empathetic way. This helps children to feel included and without shame, which fosters more meaningful discussions. Consequently, children can make more informed choices, which helps to keep them safer.

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How well children and young people are helped and protected: good

Leaders and managers do not always ensure that employees’ recruitment files contain adequate information. One staff member had gaps in their work history, which was not fully explored, before they started in their role. However, managers did later identify and rectify this. In addition, managers have, on one occasion, failed to show sufficient professional curiosity when there were concerns shared in references. This shortfall does not protect young people from potentially unsafe adults.

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The effectiveness of leaders and managers: good

Since the last inspection, there have been changes in the leadership and management of the home. These changes have been effective in stabilising and improving the quality of care that children receive. Managers have also reflected on previous shortfalls and are committed to ensuring that children consistently receive good-quality care. Inspection report for children’s home: 2726003 6 Managers’ oversight and monitoring of the service have improved and are now more consistent. Managers have oversight of children’s care and written records in the home through scrutiny of the home’s online recording system. They complete regular internal audits and have a good understanding of the home’s strengths and areas for development. The quality assurance lead has strengthened senior leadership oversight and will further support the continued development of the home.

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The effectiveness of leaders and managers: good

Managers have ensured that there are sufficient staff to meet the children’s needs. The use of temporary staff has been reduced, which has improved consistency and the continuity of care for children. This has enabled children to settle and feel safer, as they receive more predictable care from staff who they are familiar with and know them well.

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The effectiveness of leaders and managers: good

Staff say that they feel well supported by the current managers. Staff receive a thorough induction, with scenarios used to test staff’s knowledge and understanding of their roles and responsibilities. Staff receive regular practice-related supervision, and reflective team meetings support the team to develop and promote consistency of care for children. In addition, managers have ensured that staff have access to resources and training to enable them to support children’s individual needs.

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The effectiveness of leaders and managers: good

Managers and staff have developed good working relationships with partner agencies. Managers will advocate for children when things are not working, and children are unhappy.

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The effectiveness of leaders and managers: good

Feedback received from social workers was positive. They were complimentary about the communication from managers and staff, the quality of care that children receive and the progress children are making. One social worker said, ‘Staff take time to understand [name of child] and their needs.’ Another said, ‘Staff know [name of child] well. They understand their processing time. We work collaboratively to regularly review safety plans. [Name of child] is involved, so that they can see that we are working together, which has supported them to settle.’ Inspection report for children’s home: 2726003 7

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Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person must comply within the given timescales.

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) (3)(d)) 1 October 2025

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2726003 8

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Children’s home details

Registered provider: TS Children Services Ltd

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Children’s home details

Registered provider address: 11 Waterloo Road, Wolverhampton, West Midlands WV1 4DJ

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Inspector

Sonia Sullivan, Social Care Inspector Inspection report for children’s home: 2726003 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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