Children's home run by Keys Child Care Limited

Inspection report for children’s home: 2669971 1 FOR PUBLIC RELEASE

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Registered provider: Keys Child Care Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is run by a private organisation. It provides care for up to four children aged between 11 and 18 with a variety of complex needs who need specialist support. Four children were living at the home at the time of the inspection.

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Information about this children’s home

The manager registered with Ofsted in March 2025.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers outstanding

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2669971 2 FOR PUBLIC RELEASE

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Inspection date Inspection type Inspection judgement

11/06/2024 Full Good 14/09/2023 Full Good 24/08/2022 Full Good Inspection report for children’s home: 2669971 3 FOR PUBLIC RELEASE

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Overall experiences and progress of children and young people: good

There were four children living at the home at the time of the inspection. Since the last inspection, two children have moved in. Two children have moved out and successfully moved to supported accommodation. All the children in the home took part in the inspection.

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Overall experiences and progress of children and young people: good

Staff, managers and children care about the environment. The home is being redecorated, and children are taking part in this work. Children have been supported to put furniture together and they have helped to choose new decor for the home. This helps children to feel invested in the home.

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Overall experiences and progress of children and young people: good

Staff enjoy lots of activities with children. Staff have taken children fishing, go-karting, and more recently on a holiday abroad. One child who joined the home in the last week said that they are enjoying their time with staff away from the home. Staff have also supported children to take part in fundraising events. Staff organised a summer barbecue; children at the home as well as children who used to live there and their families were invited. Events like this help children to see that staff are committed to them now and in the future. They are also helping children to create positive memories.

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Overall experiences and progress of children and young people: good

Staff support children to make progress in their education. Two children have passed their exams since the last inspection. The manager supports children’s educational needs by ensuring they have suitable provisions.

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Overall experiences and progress of children and young people: good

Staff support children with their mental health and seek additional support when necessary. When children first move in, they are registered with local health provisions and some children have been supported to make their own health appointments. This helps children prepare for adulthood.

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How well children and young people are helped and protected: good

Staff help children to stay safe. One child, who has now moved, had lots of missing- from-home episodes. Staff showed a caring approach by travelling long distances and linking with other professionals to locate the child and bring them back safely. This helped the child to feel cared for.

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How well children and young people are helped and protected: good

Staff help children when they are vulnerable to exploitation and criminalisation. Staff are also proactive in helping children to be safe online. Staff involve external agencies, share information and hold meetings to discuss strategies to keep children safe. Managers provide appropriate challenge to other professionals when necessary.

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How well children and young people are helped and protected: good

Staff spend time talking with children about their behaviour. They help them to understand how some decisions could leave them vulnerable to harm. Staff suggest Inspection report for children’s home: 2669971 4 FOR PUBLIC RELEASE

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How well children and young people are helped and protected: good

coping mechanisms to help children to make better decisions and learn from their experiences.

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How well children and young people are helped and protected: good

Families and professionals say they are satisfied with how incidents are managed by staff and with the quality of information that is shared. Children who raise concerns are listened to by staff and processes take place to keep everyone safe.

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How well children and young people are helped and protected: good

One social worker said: ‘There have been some difficult situations, but staff have been proactive and put in measures to keep [name of child] safe.’

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The effectiveness of leaders and managers: outstanding

The manager is suitably experienced and holds the relevant qualification. The manager works alongside the deputy manager and together they make an excellent team. They maintain an exceptional level of oversight and show incredible levels of support to the team. They provide safety, stability and consistency for the children in their care.

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The effectiveness of leaders and managers: outstanding

Managers produce detailed risk assessments, discuss ongoing concerns and create safety plans for children. Professionals say they are extremely appreciative of the excellent and swift communication from the management team.

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The effectiveness of leaders and managers: outstanding

Managers believe strongly in hearing children’s voices. When children raise concerns, managers act immediately and share information effectively. They quickly put measures in place to ensure people are safe, produce accurate records and keep everyone up to date with progress and outcomes. The manager has regular conversations with children. Discussions are well written and addressed to children. One child said that managers always make themselves available and take care of anything they need them to.

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The effectiveness of leaders and managers: outstanding

The managers provide an extremely safe and supportive environment for staff. Through regular supervision, managers holistically support staff with professional and personal challenges. Managers offer their time, reassurance and understanding. This helps to build staff resilience.

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The effectiveness of leaders and managers: outstanding

The manager is highly aspirational. She supports continued professional development and promotion for staff. Managers support staff to complete the relevant qualification. This helps to build a knowledgeable and informed team.

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The effectiveness of leaders and managers: outstanding

Managers provide comprehensive oversight and take quick and decisive action when they notice any discrepancies. Staff are upskilled during team meetings and supervision sessions. Managers conduct role plays in team meetings to help staff learn from practice. Staff are encouraged to reflect on their practice and learn from experience.

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The effectiveness of leaders and managers: outstanding

No requirements or recommendations have been raised as a result of this inspection. Inspection report for children’s home: 2669971 5 FOR PUBLIC RELEASE

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and The ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2669971 6 FOR PUBLIC RELEASE

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Children’s home details

Registered provider: Keys Child Care Limited

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Children’s home details

Registered provider address: Maybrook House, Third Floor, Queensway, Halesowen B63 4AH

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Inspector

Dan Williams, Social Care Inspector Inspection report for children’s home: 2669971 7 FOR PUBLIC RELEASE

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Inspector

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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Inspector

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