Children's Home run by Juventas Services in Suffolk

Inspection report for children’s home: 2831164 1 Registered provider: Juventas Services

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately run and provides care for up to two children with social and emotional difficulties.

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Information about this children’s home

The manager registered with Ofsted when the home opened in May 2025.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2831164 2

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Overall experiences and progress of children and young people: good

There were two children living at the home at the time of the inspection. One child spoke to the inspector. The child said that they like living at the home and that there are members of staff they can talk to. The child prefers to do things independently but said that they can ask staff for help if they need it.

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Overall experiences and progress of children and young people: good

Children’s moves into the home are carefully planned. Assessments are carried out before children move in. These consider staffing levels, the child’s needs and whether staff have the right skills and experience to meet these needs. These assessments also consider the impact on existing children. As a result, children move in safely with minimal disruption.

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Overall experiences and progress of children and young people: good

Staff build positive relationships by spending time with children. Children enjoy different activities with staff. These activities reflect children’s interests. These include trips to the beach, shopping, walks and baking. Staff and children spend time together in communal areas of the home. Shared time with staff helps children to feel understood and cared for.

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Overall experiences and progress of children and young people: good

Staff support children to see people that are important to them. Staff take children to visit family members. This helps children maintain important relationships and feel secure. One child’s parent said that staff keep them updated regularly and communication is good. They are happy with the care their child is receiving and feel it is a positive environment for them.

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Overall experiences and progress of children and young people: good

Staff support children to meet their educational needs. Leaders and managers have worked with the virtual school to provide education for one child. They are also supporting another child who wants to return to mainstream school. They have worked with the social worker to plan this. The social worker said that staff are committed to advocating for the child’s best interests. They gave an example of how staff helped shape the child’s education plan. This demonstrates that staff understand the child’s needs and aspirations.

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Overall experiences and progress of children and young people: good

Children receive the care they need to maintain and improve their health. Staff liaise with professionals to ensure appropriate support for children. One child is recovering from a physical injury. Staff are supporting the child to attend related health appointments. They are also supporting the child’s recovery by going on regular walks with them.

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Overall experiences and progress of children and young people: good

Staff take care of the home and keep it clean and well maintained. The home is welcoming, bright and well furnished. Children have been involved in choosing how their bedrooms are decorated. Staff have also asked them how other areas of the home should be used. This helps children to create a sense of belonging at the home. Inspection report for children’s home: 2831164 3 Staff gather the wishes and feelings of children through informal conversations. Leaders and managers keep track of these conversations through daily recordings. They ensure staff follow through on any agreed actions.

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How well children and young people are helped and protected: good

Incidents are well managed, and staff follow children’s support plans. Support plans are detailed and updated regularly. They set out clear actions for staff to follow. Managers review incidents and ensure that learning and follow-up actions are in place. As a result, staff improve their practice and children receive consistent, safe care.

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How well children and young people are helped and protected: good

Staff help children learn how to stay safe. Key-work sessions happen regularly and focus on each child’s individual needs. These sessions cover healthy relationships, staying safe online and living a healthy lifestyle. As a result, children understand how to keep themselves safe and how to make positive choices.

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How well children and young people are helped and protected: good

Staff understand children’s needs. Concerns have been raised about one child’s smartphone use. Staff are working with the police and their social worker to help this child to keep safe online and in the community. Parental controls on the home’s Wi-Fi have helped children stay safe online and maintain a healthy routine.

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How well children and young people are helped and protected: good

Missing-from-home protocols for one child are very clear and reflect their individual needs. Staff follow these protocols well. Staff always attempt to contact the child and search for them when they are missing from home. Another child does not yet have a detailed protocol in place. This child has not been missing from home. If they did go missing, staff would not have clear guidance to follow. This could reduce staff’s ability to respond quickly and keep the child safe.

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How well children and young people are helped and protected: good

One child took part in a fire safety drill shortly after moving in. Another child, who has recently moved into the home, has not yet participated in a fire drill. This means the child may not know how to leave the home safely in an emergency. This child is currently recovering from a physical injury. Staff need to ensure they can leave safely in an emergency. They also need to make sure any extra support this child may need with this is in place.

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The effectiveness of leaders and managers: good

The home is led by a suitably experienced and qualified manager. The manager understands the home’s strengths and areas for development. The manager is proud of the progress children are making. They recognise the work of staff in helping children achieve this.

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The effectiveness of leaders and managers: good

Staff say the team feels like a family. They work well together and feel supported by the manager. Supervision is regular and effective. It allows staff to reflect on their practice, receive feedback and raise any concerns. Inspection report for children’s home: 2831164 4 Team meetings are regular and purposeful. They ensure consistent communication and strengthen staff practice.

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The effectiveness of leaders and managers: good

Training is effective. Staff are prepared before children move into the home. Ongoing training in team meetings develops skills further. This ensures that children receive care from staff who are skilled and equipped to meet their needs.

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The effectiveness of leaders and managers: good

External professionals are positive about the home. They report good communication and timely updates. They said that this reassures them that the children are safe and well cared for.

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The effectiveness of leaders and managers: good

Children receive good levels of care. Their care plans reflect their individual needs, and staff update these plans regularly. Not all local authority plans are on file. Managers have requested these but have not followed up when they were not provided. This means staff cannot fully reflect children’s health and education needs in their care plans. Inspection report for children’s home: 2831164 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

After consultation with the fire and rescue authority, the registered person must—

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Requirement Due date

ensure, by means of fire drills and practices at suitable intervals, that persons working at the home and, so far as reasonably practicable, children are aware of the procedure to be followed in case of fire. (Regulation 25 (1)(d)) 5 September

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Recommendations

 The registered person should specify the procedures to be followed and the roles and responsibilities of staff when a child is missing from care or away from the home without permission and how staff should support the child on return to the home. In particular, ensure that actions staff should take when children go missing are clear and that these plans are individual to each child. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 45, paragraph 9.28)  The registered person should ensure that relevant plans for children form the basis of their care. Relevant plans are defined in the interpretation section of the Regulations (regulation 2) as: any placement plan, any care plan, any statement of special educational needs and any education, health and care plan. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 10, paragraph, 2.1)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2831164 6

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Children’s home details

Registered provider address: Haines Watts Chartered Accountants Ltd, Yare House, 62-64 Thorpe Road, Norwich NR1 1RY

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Inspector

Emilja Myers, Social Care Inspector Inspection report for children’s home: 2831164 7 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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